Genesys Cloud (formerly PureCloud)

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Viewing all members of an Official Group

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  • 1.  Viewing all members of an Official Group

    Top 25 Contributor
    Posted 5 days ago
      |   view attached
    Is there a way to see ALL members of a chat group from the Genesys chat window, including members who are not currently logged in to Genesys?

    We want to manage a number of chat groups and being able to easily see all members of the group regardless of their logged in status would be helpful. Currently we can see available participants or all participants who are logged in to Genesys - we would like to extend that to be also able to see all participants.

    Any ideas anyone?

    #AskMeAnything(AMA)

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    Anne Williams
    Lifeline
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  • 2.  RE: Viewing all members of an Official Group

    Posted 4 days ago

    I cannot think of a way.  

    Instead, you can have the admin look up the membership and you can post it in the chat once a day/once a week to let everyone know who the members are.  This would be good if you have an exclusion or inclusion rule(s) set up for the Group, causing the members to dynamically update.



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    Nathan Smith
    ConvergeOne, Inc.
    ndsmith@convergeone.com
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  • 3.  RE: Viewing all members of an Official Group

    Top 25 Contributor
    Posted 4 days ago
    Thanks for your reply @Nathan Smith.  Sorry to ask a dumb question, but how does the admin look up the membership?  By Admin, do you mean the owner of the (official) group, or someone with sysadmin rights?  I have checked out both but still can't find a way to look up the membership of a (official) group​. We do have inclusion rules for the groups, so yes, they will dynamically update but again, we can only ever seem to see a list of those who are online,  not all the staff who meet the membership criteria...

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    Anne Williams
    Lifeline
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  • 4.  RE: Viewing all members of an Official Group

    Top 25 Contributor
    Posted 3 days ago
    You could just try typing the group name into the search bar on the top right then view the group when it comes up in the list.  That should show you membership AND whether they're logged in or not.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 5.  RE: Viewing all members of an Official Group

    Posted 3 days ago

    Vaun- that's a great one.  If you search in the bar, you can see all the groups that you are a member of, as long as the settings of the group allow you to see it.

    Anne, someone with the 'Admin' role assigned to them, can go into ADMIN and look up the Group's settings.  


    https://help.mypurecloud.com/articles/create-group/ 



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    Nathan Smith
    ConvergeOne, Inc.
    ndsmith@convergeone.com
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  • 6.  RE: Viewing all members of an Official Group
    Best Answer

    Top 25 Contributor
    Posted 3 days ago

    You could just try typing the group name into the search bar on the top right then view the group when it comes up in the list.  That should show you membership AND whether they're logged in or not.
    Vaun McCarthy,  05-04-2021 22:24
    Perfect!  That seems to do the trick. Many thanks @Vaun McCarthy

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    Anne Williams
    Lifeline
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