Genesys Cloud (formerly PureCloud)

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Chat history got cleared after a few minutes into the interaction

  • 1.  Chat history got cleared after a few minutes into the interaction

    Posted 05-22-2020 09:25
    Has anybody ever faced this issue where the chat history disappears from the chat interaction while the chat is still live from the Agent's window?
    Something like the following, 8 Minutes into the conversation and everything the agent and the customer has discussed so far disappeared from the desktop.
    Although when I now go access the interaction from timeline, I can see the entire history.

    Thanks !
    #Omni-ChannelDesktop/UserInterface
    #Unsure/Other

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    Aakanksha Goyal
    Cloudoe BV
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