Hi Nick
I had the same questions. With a bit of messing about(so far) ive discovered this seems to work.
OFFICE 365 SMTP SETTINGS
Server Address: smtp.office365.com.
Username: Your Office 365 Address (e.g.
example@yourdomain.com)
Password: Your Office 365 Password.
Port Number: 587 (With TLS)
Authentication: Required.
This allows you to send emails from the O365 account username. You can add this account to the Genesys Cloud email address list to test this.
To send emails from other email accounts there seems to be a bit more messing about required.
The only way ive found to do this is using a separate O365 shared mailbox with 'Send as' permission granted to the user. (Username above)
So , for example, setup a shared mailbox
Sales@domain.com on the o365 Admin center ( under Groups/Shared mailboxes)
Add the user that your using for authentication into that group as a member. That should give the user SendAs permissions for the group email address
Add the O365 shared mailbox address to the Genesys Cloud email domain and as the outgoing address on one of your Queues.
test.
The email I sent ended up in the recipients Spam folder, so theres still some kinks to work out.
Hope this helps a little
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Brian Allison
Spark NZ Trading
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Original Message:
Sent: 09-02-2020 15:14
From: Nick Smith
Subject: SMTP Integration not working
We set up an SMTP server integration in order to send out emails using our own domain. I realize this is a newer feature, but ever since we set it up (in May) we have been running into issues and never have been able to actually send messages using our domain (O365).
Is there anyone who has gotten this feature to actually work? Is there some configuration we need to do on the Microsoft end?
#Integrations
#Routing(ACD/IVR)
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Nick Smith
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