Genesys Cloud (formerly PureCloud)

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  • 1.  Set Wrapup Code Action?

    Top 25 Contributor
    Posted 5 days ago
    HI guys

    Not sure I"m following why/when you'd use the set wrapup code action in Architect.  I've created a flow, added that function, but when the call is delivered to an agent, that agent can obviously select something else.

    If the intention for this action is for IVR only calls, there's no queue involved so how would you report on those wrapup codes?
    #Routing(ACD/IVR)

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    Vaun McCarthy
    NTT New Zealand Limited
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