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  • 1.  Sending Calls to External IP

    Posted 02-24-2020 09:41
    Hello all,

    I'm trying to forward some calls to another IP address outside our organization. Does anyone know how to set that up? I see incoming easy enough, it's outgoing that's stumping me.

    Ben
    #SIP/VolP

    ------------------------------
    Benjamin Winter
    Mortenson Family Dental
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  • 2.  RE: Sending Calls to External IP

    Posted 03-08-2020 20:56
    You need to set up a trunk on BYOC Cloud (you need to add to your ORG if you don't have it) and specify the IP in the trunk.  

    Here is a link to documentation:  https://help.mypurecloud.com/articles/create-a-byoc-cloud-trunk/


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Sending Calls to External IP

    Posted 03-09-2020 06:17
    Thanks! Any idea how to forward to the ip in architect? Ie after choosing an option we forward the call out of the system to the ip. I tried putting the IP address in the transfer to number but it keeps throwing off an error.
    --
    Benjamin Winter
    Mortenson Dental Partners
    Director of Billing, Collections, and Patient Services
    Mobile: 914-320-0919
    Office: 502-254-6052



    Original Message


  • 4.  RE: Sending Calls to External IP

    Posted 03-09-2020 09:39
    You can't.  Joyfully have transfer to a fake number you put into your dual plan that will use the trunk you have to set up in the BYOC Cloud trunk.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Sending Calls to External IP

    Posted 03-09-2020 12:22
    Oh joy. Thank you for your help!

    Ben

    Ben Winter
    Director, Billing, Collections and Patient Services
    Mortenson Dental Partners  |  The Next Generation of Private Practice ® 
    10300 Linn Station Road, Suite 100, Louisville, KY 40223
    Tel 502-254-6052  |  Mob 914-320-0919  |  Internal x1168
    www.mortensondentalpartners.com



    Original Message


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