PureConnect

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Speech Analytics - Reports

  • 1.  Speech Analytics - Reports

    Posted 05-28-2020 10:49
    ​We have recently deployed Interaction Analyzer and the reports seem limited in the ability to group or analyze data.
    The Keyword hit report parameters are: Keyword Set Name, Keyword Category Name, Workgroup queue - but there is no option for individual Keywords.  I'm looking for insights into specific keywords that may be combined together - similar to how you can search recordings.

    I'd be interested to find out how other companies are using the data to get the most insights.
    #Reporting/Analytics

    ------------------------------
    Janet Hayward
    Workplace Safety & Insurance Board
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources