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Instruction Led PureCloud Training & Certification Info

  • 1.  Instruction Led PureCloud Training & Certification Info

    Posted 01-04-2019 13:30
    I looked in Genesys University but do not see any instructor-led or online instructor-led training options for Purecloud.  Are there any?
    Also, I see there are online courses for Purecloud that end with an exam for certification - is there a cost for certification?  Who should be certified?  Admins, managers, developers?
    #Certification
    #Training
    #PureCloud

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    Ann Magie
    Xpressdocs Partners, Ltd.
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  • 2.  RE: Instruction Led PureCloud Training & Certification Info

    GENESYS
    Posted 01-04-2019 13:53
    Hi Ann, There is some information at this link that may help https://training.mypurecloud.com/purecloud-core-learning-plan/   Hopefully, someone else may be able to give you more complete answers. Thanks

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    Jeff Beard
    Genesys - Employees
    PureCloud Documentation Manager
    https://help.mypurecloud.com
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  • 3.  RE: Instruction Led PureCloud Training & Certification Info

    Posted 01-04-2019 14:27

    Thanks, Jeff – the information on certification is helpful – Certified Pre-sales, Associate, or Professional – and each have a cost to take the proctored exam. 

     

    Would like a better definition of "Pre-sales", "Associate", and "Professional".  Within a contact center, which typical roles would seek the various certifications?  "Associate" is not CSR based on the sample questions I reviewed for that exam.  Looks like a WFM or Ops Analyst might take that exam. 

     

    The core learning plan seems to be all online – still interested to know (from anyone in the community) if there are instructor-led courses offered for PureCloud.  Thank you!

     

    Ann Magie

    DIRECTOR – CONTACT CENTER

    o:  817.547.9765 | m:  972.333.0122 | xpressdocs.com
    4901 North Beach Street, Fort Worth, TX 76137
     
    image002.png@01D2A343.ED8B9590

     






  • 4.  RE: Instruction Led PureCloud Training & Certification Info

    GENESYS
    Posted 01-07-2019 11:16
    Hey @Shanti Lall,

    Do you think one of your team members can help Ann?

    Thanks,​

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 5.  RE: Instruction Led PureCloud Training & Certification Info

    GENESYS
    Posted 01-07-2019 13:18
    Hi Ann,

    We are in the process of developing brand new instructor-led training throughout 2019. There will be different learning paths for different roles. The free training that is currently available online is really a base level of knowledge. The instructor-led courses will have hands-on lab exercises to make sure students get a thorough understanding of each topic being covered. As the courses are still in development, I can't really give out details regarding content.

    We are working diligently to get them completed ASAP but, rest assured, we will send out all kinds of announcements once they are available!

    Regards,
    Shanti Lall

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    Shanti Lall
    Genesys - Employees
    Manager Education Product Management
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