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  • 1.  e-mail content analysis (subject and/or body) to have some priority rule applied while receiving messages on this channel

    Posted 06-28-2019 12:27
    Hi,

    Had received the question  from one of our customers, asking to see if an action can be taken (in thsi case to have some e-mails received routed with a higher priority) based upon the content found in the e-mail (Subject and / or Body) in order to be received in the Queue.

    Tried to find something in this Community without success.

    Thanks again in advance for your help.

    Regards
    #DigitalChannels

    ------------------------------
    Jorge Negri
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  • 2.  RE: e-mail content analysis (subject and/or body) to have some priority rule applied while receiving messages on this channel

    GENESYS
    Posted 06-28-2019 13:00
    You'll want to use PureCloud Architect and Inbound Email flows to do the analysis and prioritization.\\

    Thee are some examples in the Resource Center:

    https://help.mypurecloud.com/articles/navigate-email-flow/

    ------------------------------
    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 3.  RE: e-mail content analysis (subject and/or body) to have some priority rule applied while receiving messages on this channel

    Posted 06-28-2019 13:11
    Thanks George for the quick help!

    And apologizes for missing the PureCloud documentation help examples

    Regards


    ------------------------------
    Jorge Negri
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  • 4.  RE: e-mail content analysis (subject and/or body) to have some priority rule applied while receiving messages on this channel

    GENESYS
    Posted 06-28-2019 13:12
    No worries

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 5.  RE: e-mail content analysis (subject and/or body) to have some priority rule applied while receiving messages on this channel

    GENESYS
    Posted 07-16-2019 13:50
    Hi Jorge,

    Long time no see! Once again, your question was so great that it was discussed on the most recent episode of the PureCloud Community Q&A Show. Check it out here!

    ------------------------------
    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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