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Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

  • 1.  Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 07-21-2021 17:19

    The moment many of us have been eagerly awaiting is upon us!  The Hybrid Media Orgs feature team is pleased to open applications for beta candidates.

    Hybrid Media Orgs provides customers with the ability to run cloud media (GCV/BYOC Cloud) and premises Edges simultaneously and seamlessly within an Org. GUI based tools allow telephony administrators to convert the Org to Hybrid and create and connect cloud and premises Sites with a new concept called "Site Links".

    If you and your organization would like to be considered for participation in the Hybrid Media Orgs beta, please completely fill out this survey. Upon submission, your Org will be added to the pool for consideration. There is no guarantee a particular Org will be accepted into the beta.

    The beta will operate in waves:
    • Wave 1 will consist of Partner Dev/Test Orgs.
    • Wave 2 will include Customer Dev/Test Orgs.
    • Wave 3 will expand to production Orgs.
    Upon acceptance into a wave, the specified contact will receive an invitation to join the private Hybrid Media Orgs Community beta forum.
    #Implementation
    #Roadmap/NewFeatures
    #SIP/VolP
    #SystemAdministration
    #Telephony

    ------------------------------
    Alan Lanteigne
    Genesys - Employees
    ------------------------------


  • 2.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 07-21-2021 17:31
    HI Alan

    I'm assuming in this hybrid model we still can't mix Edge types, ie mini Premise Edges, but Standard Cloud?

    ------------------------------
    Vaun Mccarthy
    NTT New Zealand Limited
    ------------------------------



  • 3.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 07-21-2021 17:48
    I believe you are referring to the requirement that all premises Edges within a given Site have similar call capacity as noted here.  If so, that is correct--- the Hybrid Media Orgs feature does not change that requirement.

    ------------------------------
    Alan Lanteigne
    Genesys - Employees
    ------------------------------



  • 4.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 07-23-2021 11:37
    This is a really cool opportunity, Alan! I look forward to helping you host the Beta in the community. If anyone has any questions, feel free to ask them here. Cheers!

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 5.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 08-13-2021 17:01
    I assume call could flow like the below, and If on-premise edge is behind a symmetric NAT firewall, a proxy like TURN should be involved in the middle of on-premise edge and cloud microservice edge.
    • BYOC on-premise trunk -> on-premise edge -> cloud microservice edge -> phone in cloud site
    • BYOC cloud trunk -> cloud microservice edge -> on-premise edge -> phone in on-premise site


    ------------------------------
    Wen Gu
    SITA SCARL- Switzerland
    MontrealQC
    ------------------------------



  • 6.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 08-02-2021 14:24
    Update - 08.02.21

    Wave 1 BETA participants will be contacted the week of 8.9.2021 with more information.

    ------------------------------
    DAVID VANMILLIGAN
    Genesys - Employees
    ------------------------------



  • 7.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 10-25-2021 09:21
    Edited by Greg Shultz 11-10-2021 14:25

    We have recently received enquiries from some of you about joining Wave 1 of the Hybrid Media Orgs beta program. At this point in time, we already have accepted all the Wave 1 participants that we can accommodate. However, we are still reviewing applications for Wave 2 and invite anyone interested in being a part of this phase of the beta to fill in the survey.



    ------------------------------
    Greg Shultz
    Senior Technical Writer
    Genesys
    ------------------------------



  • 8.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 10-26-2021 23:11
      |   view attached
    Hi Alan,
    Herbalife was trying to complete the survey and they got an error. Attaching the email here.

    ------------------------------
    Anita Arvizu
    Genesys - Employees
    ------------------------------

    Attachment(s)



  • 9.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 10-27-2021 07:56
    Edited by Matt Lawson 10-27-2021 08:01
    @Anita Arvizu:

    I just tested the survey and everything seems to be working as expected. Please ask your contact at Herbalife to retry filling in the form.

    ------------------------------
    Greg Shultz
    Senior Technical Writer
    Genesys
    ------------------------------



  • 10.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    This message was posted by a user wishing to remain anonymous
    Posted 10-27-2021 07:57
    Edited by Matt Lawson 10-27-2021 08:01
    This post was removed


  • 11.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 11-10-2021 12:25
    Hi Alan,

    Please add GCI to the BETA if that is possible.

    Sincerely,
    Gerald



    ------------------------------
    Gerald Johnson
    GCI Communication Corp.
    ------------------------------



  • 12.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 11-10-2021 13:21
    Edited by Greg Shultz 11-10-2021 14:24
    Hi Gerald:

    We are glad to hear that you would like to be a part the Genesys Cloud Hybrid Media Orgs Beta program. At this point in time, we already have accepted all the Wave 1 participants that we can accommodate. However, we are still reviewing applications for Wave 2 and invite anyone interested in being a part of this phase of the beta to fill in the survey.

    Thanks


    ------------------------------
    Greg Shultz
    Senior Technical Writer
    Genesys
    ------------------------------



  • 13.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 01-11-2022 10:08
    Can you post a status on the waves as well as details on how each wave is going?  Findings, issues, changes......
    Also, what countries will Genesys cloud voice be supported?

    ------------------------------
    Monique liberti
    Carestream Dental
    ------------------------------



  • 14.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 01-13-2022 16:50
    Edited by Greg Shultz 01-19-2022 11:17
    Waves 1 and 2 of the Hybrid Media Orgs Beta have both been a great success and we are starting wave 3. While we have more than enough participants for wave 3, we have decided to continue accepting applications for the beta program. However, keep in mind that for us to maintain a successful beta program of this magnitude takes time as we must 1) be thorough in our evaluation of your organization and 2) only convert small groups of organizations to hybrid media at a time. With each group of organizations that we move to wave 3, we are getting closer to making this new feature ready for general availability. As such, it is possible that we may not get your organization into the beta before we reach the point releasing the hybrid media feature to all of our customers.

    Stay tuned to the Genesys Cloud Release Notes for more information.

    ------------------------------
    Greg Shultz
    Senior Technical Writer
    Genesys
    ------------------------------



  • 15.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 01-13-2022 17:11
    Hi Greg

    Thanks for the update.  I have a major client that we're going to need this hybrid org arrangement available for asap.  Are you able to give us an indication of how long you expect Wave 3 and then the eventualy general release to take please?

    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 16.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 01-17-2022 09:49
    Hi Greg

    My company is also very interested in timing and well as pricing.  Hybrid would allow us to move to a fully work from home model and not renew some of our leases for office space. Can you give us any indication on when we will have additional details?

    Monique Liberti - Carestream Dental

    ------------------------------
    Monique liberti
    Carestream Dental
    ------------------------------



  • 17.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 02-04-2022 16:31
    Greetings,

    Can someone confirm that Wave 3 is still open? 

    I have a customer who we believed would be included, but we have not received any information. 

    Thanks,
    JohnH

    ------------------------------
    John Hayes
    Avtex Solutions, LLC
    ------------------------------



  • 18.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 02-04-2022 16:51
    John:

    Wave 3 of the Beta is steadily and successfully moving forward. The process is very time consuming due to all of the complexity involved in migrating production orgs. So the process of adding customers to the Beta is very fluid.

    The Product Management and Dev teams who are working on the project are only taking on small groups of customer orgs at a time in order to make sure that the migrations are being handled thoroughly and that the customers have all of their concerns taken care of.

    If you filled in the Hybrid Media Beta form, you will be contacted with all the details once the team is ready to put your org in the queue.

    One thing that you can do now to prepare is make sure that all of your premises Edge devices are running Edge software version 1.0.0.10590 or higher. If any one of your premises Edges is running on a software version prior to 1.0.0.10590, the entire operation will fail. For more information, see Determine an Edge's current software version and Manually update the Edge software.

    In the meantime, can learn more about hybrid media in the 
    the Convert BYOC Premises to hybrid media article in the Genesys Cloud Resource Center.

    ------------------------------
    Greg Shultz
    Senior Technical Writer
    Genesys
    ------------------------------



  • 19.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 02-04-2022 17:40
    Thanks Greg, can you confirm a form was submitted by me yesterday? 

    My understanding was this customer had been added earlier, but I'm reaching out internally for more information.

    Thanks,
    JohnH

    ------------------------------
    John Hayes
    Avtex Solutions, LLC
    ------------------------------



  • 20.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 02-07-2022 05:03
    Hello

    I hope you are well, is there any chance Foehn could be added to this beta feature, please?

    Regards
    Sean Lindsay

    ------------------------------
    Sean Lindsay
    Foehn Ltd.
    ------------------------------



  • 21.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 02-07-2022 12:58
    Sean:

    To add Foehn to the beta, please fill in this application form.

    However, keep in mind that the process migrating orgs is very time consuming due to all of the complexity involved. There are already many orgs in the pipeline and we are steadily working through the list. As such, we ask that you be patient and wait for us to contact you when we are ready to migrate your org. We will contact you in plenty of time to address any questions you may have before the actual migration happens.

    One thing that you can do now to prepare is make sure that all of your premises Edge devices are running Edge software version 1.0.0.10590 or higher. If any one of your premises Edges is running on a software version prior to 1.0.0.10590, the entire operation will fail. For more information, see Determine an Edge's current software version and Manually update the Edge software.

    In the meantime, can learn more about hybrid media in the 
    the Convert BYOC Premises to hybrid media article in the Genesys Cloud Resource Center.


    ------------------------------
    Greg Shultz
    Senior Technical Writer
    Genesys
    ------------------------------



  • 22.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 04-26-2022 14:06
    Hey Everyone! 

    Alan is going to be on the Q&A Show next week to discuss the soon-to-be-released Hybrid Media Orgs functionality! If you have any questions about the release, please drop them in my pinned post or email QAshow@genesys.com and I'll do my best to ask them during the recording. 

    Thanks!

    Matt

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 23.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 04-26-2022 14:53

    Can you send a link to the Q & A session.

     

     

    Regards,

    Monique

     

    Monique Liberti | Global Telecom Manager

    Information Technology

     

    monique.liberti@csdental.com

    Teams: +1.585.213.2147| | Mobile: +1.585.200.7595


    www.carestreamdental.com

     

    Follow us on twitter facebook linkedin youtube

     






  • 24.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 04-26-2022 14:59
    Hey @Monique Liberti, you all episodes of the Q&A Show are available on our YouTube Channel. The episode about Hybrid Media Orgs will be recorded next week and published the following. Let me know if there is something specific you are looking for.​

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



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