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CX Contact 9.0 eLibrary course

  • 1.  CX Contact 9.0 eLibrary course

    GENESYS
    Posted 04-17-2019 15:10
    Hello everyone

    GU is excited to announce the availability of the CX Contact (CXC) 9.0 eLibrary course!

    Genesys CX Contact (CXC) is our new outbound product built on a microservices architecture and deployed using containers, which allows for a cross-platform application for users of PureEngage and PureEngageCloud.

    To support this new product, we are introducing the following eLearning course that contains sections for both Business and Technical users:
    • CXC Foundation: Upon completion of this section, students will have a high-level, technical and functional understanding of the Genesys CX Contact technology. It includes an introduction to the CXC architecture as well as important concepts and terminology.
    • CXC Usage: Upon completion of this section, students will have a high-level technical and functional understanding of provisioning, operating, and monitoring CXC campaigns.
    Learn more about this course by contacting one of our Genesys University account executives, or viewing our Course Catalog online at:
    Genesys University - Training Portal - North America
    http://admin.viewcentral.com/events/uploads/genesys/CX9-ADM-ELIB_CourseDetails.pdf



    #Training

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    Richard O'Kane
    Genesys - Employees
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