Morris, we are onboarding with Genesys and asked that question. We were told that it would require someone with the skills to work with the Genesys API.
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Michael Bagwell
Community 1st Credit Union
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Original Message:
Sent: 08-01-2024 11:11
From: Morris Mbae
Subject: Internal Chat - Can an Admin access other users internal chats?
Gary, did you ever get a way to access chats. We have a situation that requires admins to access private group chats.
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Morris Mbae
Gazelle Communications Corporation
Original Message:
Sent: 02-28-2018 11:16
From: Gary McNair
Subject: Internal Chat - Can an Admin access other users internal chats?
Management wants to know of a way to monitor and export internal chats when a situation dictates. Is there a way for an Administrator or Manager to have rights to view the internal chats between other users?