A place to ask questions, connect with others, and stay in the know
This server parameter adds a category to each user upon startup. The possible values are:
0: Feature is turned off.
1: Feature is turned on adding a suffix of "-auto" to the CIC user name.
<any other value>: Feature is turned on adding a suffix of <value> to the CIC user name.
For example, if set to "1", user JeffS would result in a category of JeffS-auto. If set to "-Director", user JeffS would result in a category of JeffS-Director.
Blank or <null> values are not supported. This parameter must be present at ACD startup to take effect. The changes are not dynamically updated in ACD Server, so adding this parameter or changing the value of the parameter, requires a restart of the ACD Server.Thanks,
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.