A place to ask questions, connect with others, and stay in the know
As it is right now, I have to enter the individual holidays into each group as that is the only way I know how to do this. Is it possible to put all the holidays in one container and then have the 6 Schedule Groups use the container with all the holidays?
At this time we do not have a way to put multiple holidays within one schedule. We recommend using the same process that you are currently using but I would also recommend requesting to have multiple holidays within a schedule by going to our enhancement request website: https://purecloud.ideas.aha.io/portal_session/new
I just create a separate holiday that covers the Friday after Thanksgiving
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.