Genesys Cloud CX (formerly PureCloud)

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Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

  • 1.  Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 12 days ago

    The moment many of us have been eagerly awaiting is upon us!  The Hybrid Media Orgs feature team is pleased to open applications for beta candidates.

    Hybrid Media Orgs provides customers with the ability to run cloud media (GCV/BYOC Cloud) and premises Edges simultaneously and seamlessly within an Org. GUI based tools allow telephony administrators to convert the Org to Hybrid and create and connect cloud and premises Sites with a new concept called "Site Links".

    If you and your organization would like to be considered for participation in the Hybrid Media Orgs beta, please completely fill out this survey. Upon submission, your Org will be added to the pool for consideration. There is no guarantee a particular Org will be accepted into the beta.

    The beta will operate in waves:
    • Wave 1 will consist of Partner Dev/Test Orgs.
    • Wave 2 will include Customer Dev/Test Orgs.
    • Wave 3 will expand to production Orgs.
    Upon acceptance into a wave, the specified contact will receive an invitation to join the private Hybrid Media Orgs Community beta forum.
    #Implementation
    #Roadmap/NewFeatures
    #SIP/VolP
    #SystemAdministration
    #Telephony

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    Alan Lanteigne
    Genesys - Employees
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  • 2.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Top 25 Contributor
    Posted 12 days ago
    HI Alan

    I'm assuming in this hybrid model we still can't mix Edge types, ie mini Premise Edges, but Standard Cloud?

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    Vaun Mccarthy
    NTT New Zealand Limited
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  • 3.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 12 days ago
    I believe you are referring to the requirement that all premises Edges within a given Site have similar call capacity as noted here.  If so, that is correct--- the Hybrid Media Orgs feature does not change that requirement.

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    Alan Lanteigne
    Genesys - Employees
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  • 4.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 10 days ago
    This is a really cool opportunity, Alan! I look forward to helping you host the Beta in the community. If anyone has any questions, feel free to ask them here. Cheers!

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 5.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 9 hours ago
    Update - 08.02.21

    Wave 1 BETA participants will be contacted the week of 8.9.2021 with more information.

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    DAVID VANMILLIGAN
    Genesys - Employees
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