Genesys Cloud (formerly PureCloud)

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  • 1.  Error When Using Script

    Posted 2 days ago
    Edited by Louis D'Ambrosio 2 days ago


    It happens that our agents sometimes encounter an error when using a script we created. One assumption is that it may be due to using "Enter" to go to the next line.

    Does anybody has some insights on how to avoid this error? Other solutions are welcome too.
    Or should our agents avoid going to the next line?


    Louis D.