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Tips & Tricks - Engage

  • 1.  Tips & Tricks - Engage

    GENESYS
    Posted 03-31-2021 08:30
    Edited by Shanti Lall 9 days ago
    Hi all -

    Let's use this as a spot for all ideas and best practices that people come up with. Any time you've had an "aha!" moment that other people might benefit from hearing about!
    #Certification
    #PureEngage
    #PureEngageCloud
    #Training
    #TipsAndTricks

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    Shanti Lall
    Genesys - Employees
    Manager, eLearning Development
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  • 2.  RE: Tips & Tricks - Engage

    GENESYS
    Posted 03-31-2021 10:49
    Edited by Shanti Lall 9 days ago
    Hoping to hear from everyone!

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    Shanti Lall
    Genesys - Employees
    Manager, eLearning Development
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  • 3.  RE: Tips & Tricks - Engage

    GENESYS
    Posted 04-07-2021 06:00
    Genesys Engage, Workspace Desktop Edition:
    The following new features were introduced in the WDE 8.5.139.06 release:
    • You can configure Workspace to automatically set agent status to Not Ready or Not Ready with a Not Ready Reason when their workstation is locked.
    • You can configure Workspace to automatically force the agent state to Not Ready when inactivity timeout occurs.
    https://docs.genesys.com/Documentation/IW/8.5.1/Dep/ManagingAgentInactivity#Screenlock

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    Reinhard Beck
    Genesys - Employees
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  • 4.  RE: Tips & Tricks - Engage

    GENESYS
    Posted 04-07-2021 06:04
    Genesys Engage - Pulse version 9.x

    New Optional possibility in Pulse version 9.x:    Deploy RabbitMQ for quick widget updates
    https://docs.genesys.com/Documentation/EZP/9.0.0/Deploy/RabbitMQ
    Genesys Pulse with RabbitMQ supports quick updates for CurrentStatus and ExtendedCurrentState statistics

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    Reinhard Beck
    Genesys - Employees
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