Genesys Cloud (formerly PureCloud)

Discussion Thread View

How to change/disable the default Group Voicemail Prompt

  • 1.  How to change/disable the default Group Voicemail Prompt

    Posted 3 days ago

    Hi all,

    We had a flow that transfers customers to a Group voicemail, which works just fine, but how can we disable/change the default system prompt "Please leave a message after the tone, and after you are done, please hangup" (or something along those lines).

    If we upload a "greeting" prompt to the group, it will be play, but the default prompt will still play afterwards. Any way to disable or change this default behavior?

    Thanks


    #Routing(ACD/IVR)
    #Unsure/Other

    ------------------------------
    Nebojsa Radovanovic
    Star Telecom
    ------------------------------