Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Where are audio profiles stored for users?

  • 1.  Where are audio profiles stored for users?

    Top 25 Contributor
    Posted 12 days ago
    Where does Genesys Cloud store user audio profiles?
    #PlatformAdministration
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------


  • 2.  RE: Where are audio profiles stored for users?

    GENESYS
    Posted 9 days ago
    Hi Vaun,

    Could you expand on your question please, i.e what do you mean by an audio profile?

    Thanks
    JJ

    ------------------------------
    Kind Regards

    JJ Earle-Henson
    Global SPARK Team
    Genesys Online Community
    ------------------------------



  • 3.  RE: Where are audio profiles stored for users?

    Top 25 Contributor
    Posted 9 days ago
    Hi JJ

    I'm referring to the audio/headset device profiles, so which devices/profiles are "stored" and the settings for those profiles.

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------



  • 4.  RE: Where are audio profiles stored for users?

    GENESYS
    Posted 6 days ago

    Hey Vaun,

     

    I believe the settings are store in the cloud, within a DB service.

     

    Hope that helps, let me know if you need anything further.

     

    Cheers

     

    One Genesys, one Team!

     

    JJ Earle-Henson

    Global Sr Strategic Sales Consultant – SPARK Team

    id:<a href=image001.png@01D2DE06.730BD110">

    Genesys Cloud  +44 (0) 1276 457088

    M +44 (0) 7966 508 223

    JJ.Earle.Henson@Genesys.Com

    signature_444561905

    signature_331392993

    signature_851459598signature_1354335558signature_990833938signature_722721013signature_2057930224signature_544820874

     

     






  • 5.  RE: Where are audio profiles stored for users?

    Top 25 Contributor
    Posted 6 days ago
    Thanks JJ, so I'm assuming that's not accessible to us for any reason?  Looking to see if there's potentially any means of centrally managing/creating audio device profiles for users.

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------



  • 6.  RE: Where are audio profiles stored for users?

    GCAP Member
    Posted 5 days ago
    Interesting question. I noticed last week my default phone is not being saved using webrtc. Thought for sure it would be a local Chrome issue. How can we troubleshoot this issue. I also like the idea of centrally managing webtrc default phones.

    ------------------------------
    Greg Barrett
    Outdoor Network, LLC
    ------------------------------