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ACD Agent Not Answering issue/Unable to pick up calls

  • 1.  ACD Agent Not Answering issue/Unable to pick up calls

    Posted 10-14-2021 02:24
    Dears,

    Good Day,

    I would like to get your opinion we are receiving lots of issues regarding Agents going to ACD Agent Not Answering Status After few calls of receiving calls normally the issue happens and when they got to that status they cant go back to available. And inorder to resolved the issue its either the agent will logout and exit Interaction Desktop or restart their workstations.

    Please take note the softphone is provisioned properly and also it was working then after few calls its happening

    Thanks in advance!

    regards
    Dan
    #Telephony

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    Dan Kenneth Sta Iglesia
    Perfect Presentation Telecommunication
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