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WWE - Screen Pop using self signed certificate

  • 1.  WWE - Screen Pop using self signed certificate

    Top 25 Contributor
    Posted 13 days ago
    Need help with the below screen pop (attached data) setup.

    ―WWE's Custom Integration Web Page sends HTTPS POST request to our thick client (.Net application) on localhost ( and a configurable pre-defined static port 5050. 

    ―The JSON body contains a predefined list of attributes collected via the interaction.

    ―Self-signed certificate should be installed on each agent machine or each VDI instance.

    If we use a Self-signed certificate we will need 4000 certificates created. Can Genesys instead provide a standard certificate?

    What is the recommended approach to rolling out certificates to 4000+ agents across geographies?

    Vikas Prasad
    Macy's Merchandising Corporation

  • 2.  RE: WWE - Screen Pop using self signed certificate

    Posted 13 days ago

    I believe WWE is part of the Genesys Engage product line. This forum is for the PureConnect product. Please post your question in the dedicated Genesys Engage forum, where I am sure you will find someone willing to assist you.


    Paul Simpson
    Senior Technical Instructor