Genesys Cloud CX

1 to 50 of 6264 threads (24.9K total posts)
  Thread Subject Replies Last Post Status
About Nuance.Mix Integration 1 3 hours ago by Agustín Gomes
Work Teams - Not able to add to queues 3 3 hours ago by Stephen Doyle
Original post by Gareth James
Interaction Priority
 
Genesys Cloud CX Topics Routing (ACD/IVR)
7 6 hours ago by Anton Vroon
Original post by Paul Simpson
Learn about Genesys WEM | Tempo app and work teams with this new Demo videos 1 8 hours ago by Peter Stoltenberg
Original post by Natalia Abad
Upcoming UI changes in agent desktop: Single customer view - target launch July 13th 2022
 
Genesys Cloud CX Topics Omni-Channel ...
5 13 hours ago by LY LIM
Original post by Lucie DeCristofaro
Ability to Send Status Email 0 14 hours ago by Lee Canady
Trivia Bonus Question: Favorite Overlooked Genesys Cloud CX Feature? 19 15 hours ago by Nicole Milliken
Original post by Matt Lawson
End a callback with wrap up 0 16 hours ago by Clayton Curtis
Dialogflow - Custom playload is not working with Purecloud Web messenger
 
Genesys Cloud CX Apps Architect Integrations Genesys Cloud CX Topics Digital Channels
6 19 hours ago by Jarvish Kisanth Singh
Original post by Fnu Ganesh
Intermittent audio issues ONLY on Lenovo Thinkpad Gen 2 T14
 
Genesys Cloud CX Topics System Administration Telephony
6 19 hours ago by Duncan Maloch
Original post by Jason Wing
Outbound digital (email) campaigns - Prevent contacting a previously contacted contact
 
Genesys Cloud CX Topics Digital Channels Outbound
4 20 hours ago by Jeff Gaedke
Original post by Luke Mitchell
Looking to connect with those using their own desktop for GC 1 20 hours ago by Saugort Garcia
Original post by Leor Grebler
Evaluation scores - Performance Scorecard 0 21 hours ago by Amber Krueger
Genesys Cloud CX Release Notes - July 6th, 2022
 
Genesys Cloud CX Topics Roadmap/New Features
0 21 hours ago by Matt Lawson
Social Media Integration With Bot Flows 0 22 hours ago by Philip Thys
Requesting Pointers for Multi-Site 911
 
Genesys Cloud CX Topics Routing (ACD/IVR) Telephony
0 yesterday by Nathan McKay
Priority between Scheduled callbacks and outbound calls campaign
 
Genesys Cloud CX Topics Outbound
8 yesterday by Jeremy Monzo
Genesys Cloud Supervisor on Ipad.
 
Genesys Cloud CX Topics Unsure/Other
4 yesterday by Md Nadeem Anwar
Automatic Inactivity Time Out
 
Genesys Cloud CX Topics Implementation
3 yesterday by Vaun McCarthy
Original post by Amanda Logue
Digital interactions move to transcription tab - User interface update
 
Genesys Cloud CX Topics Quality Management Workforce Engagement Management Quality Management Speech and Text Analytics
52 yesterday by Diane Stephens
Original post by Natalia Abad
Screen Recordings Failing Sometimes 0 yesterday by Penny Petrie
Checking known issue for GenesysCloud
 
Genesys Cloud CX Topics Unsure/Other
10 yesterday by Ryan Ness
Original post by 哲朗 藤澤
Knowledge Management Survey
 
Genesys Cloud CX Topics Unsure/Other
0 yesterday by Laurie Union
Recycle cancelled call still connects but does not route call
 
Genesys Cloud CX Topics Outbound
0 yesterday by Patricia Oaks
Transfer to Flow action in Inbound Email Flow
 
Genesys Cloud CX Topics Architecture and Design
1 yesterday by Melissa Bailey
Original post by Lisa Schifilliti
About "Post /api/v2/telephony/providers/edges/didpools" API's name filed
 
Genesys Cloud CX Topics Integrations Telephony
2 2 days ago by 嘉銘 杜
Delete the post
 
Genesys Cloud CX Topics Digital Channels
0 2 days ago by Work Test90
My Test subject again
 
Genesys Cloud CX Topics Digital Channels
0 2 days ago by Work Test90
Unable to send outbound SMS
 
Genesys Cloud CX Topics Unsure/Other
4 2 days ago by Philip Thys
Original post by Praveen Kumar
Test subject
 
Genesys Cloud CX Topics Digital Channels
0 2 days ago by Work Test90
Reporting on 'unique' conversations (Offered, Answered, etc), particularly for web messaging
 
Genesys Cloud CX Topics Digital Channels Reporting/Analytics
0 2 days ago by Jeff Hoogkamer
Outbound Dialler - Multiple Campaigns and Public Holidays - How to schedule
 
Genesys Cloud CX Topics Outbound
0 2 days ago by Melinda Roberts
Is it possible to send an email during Architect inbound call flow? 5 2 days ago by Vaun McCarthy
Original post by 哲朗 藤澤
Which Permissions/Roles for 'Quality' Access (edit etc)?
 
Genesys Cloud CX Topics Quality Management
3 2 days ago by Nick Horman
Skills being ignored
 
Genesys Cloud CX Topics Architecture and Design
0 2 days ago by Francis Hoang
Analytics Workspace (specifically Dashboards) no longer working on Smart TV Internet Browser (Samsung Tizen)
 
Genesys Cloud CX Topics Omni-Channel ... Reporting/Analytics
3 2 days ago by Jeff Hoogkamer
Provide the ability to bulk minimise adherence view in schedules.
 
Genesys Cloud CX Topics Roadmap/New Features
0 2 days ago by Sathyaraj M
How to restrict dialing international calls for certain users.
 
Genesys Cloud CX Topics Telephony
3 2 days ago by Vincent Sabolboro
Original post by Sunkyoon Jang
Recording Audio Format and Data storage 4 2 days ago by Daniel Ho
Original post by Henry ZAMbrano
📣 Authenticated Web Messaging - Beta Release 🚀
 
Genesys Cloud CX Topics Digital Channels
7 2 days ago by Magudeeswaran Nataraj
Original post by Angelo Cicchitto
Make a Time/Day of week based Decision in an Inbound Flow
 
Genesys Cloud CX Topics Architecture and Design
5 3 days ago by Philip Thys
Original post by Thomas Repking
How can i outbound?
 
Genesys Cloud CX Outbound dialing Genesys Cloud CX Topics Outbound User Created   hybridmedia
0 3 days ago by JinSeok Kim
How Skill Rating Works
 
Genesys Cloud CX Topics Routing (ACD/IVR)
3 3 days ago by Jeff Hoogkamer
Original post by Subhro Bhattacharjee
Embedding Genesys Predictive Engagement (GPE) widget into an AppFoundry Premium App 0 5 days ago by Maksim Gill
Agent Scheduled Callback Priority
 
Genesys Cloud CX Topics Routing (ACD/IVR)
8 5 days ago by Rogelio John Elanga
Original post by Angelia Harper
Screen Recording 4 5 days ago by George Ganahl
Original post by Victoria Sopa
Emails reschedule and reassign
 
Genesys Cloud CX Topics Architecture and Design
2 3 days ago by Mariia SAMODLOVA
Original post by Francis Hoang
Wrap-up codes assigned by outbound dialing
 
Genesys Cloud CX Topics Outbound
0 5 days ago by Zacharie Hercule
Decreasing Compliance Abandons for Outbound Dialing
 
Genesys Cloud CX Topics Architecture and Design Outbound
0 5 days ago by Dan Ross
Twitter Integration--Error saving: unknown coming 1 5 days ago by Greg Boston
Original post by Mourya Chintapatla