Genesys Cloud CX

1 to 50 of 9019 threads (37.3K total posts)
  Thread Subject Replies Last Post Status
Find Schedule Group stops working after exactly 25 checks. 1 an hour ago by Vaun McCarthy
Original post by William Goslin
Priority Based Routing Problem 1 9 hours ago by William Goslin
Original post by Shenbagamoorthy B
Upcoming Agent UI Update - Multi-contextual Panels 8 22 hours ago by Ricky Phung
What FedRAMP features available today and are coming soon? 0 yesterday by Shane Jenkins
Automatically Opening Zendesk Private App upon Genesys Cloud Interaction
0 yesterday by Ismail Zniber
Do you have GIFT IDEAS to help this special family for the holidays?
2 yesterday by Nicole Milliken
WhatsApp API Change
0 yesterday by Antwuan Rencher
Is there a replacement for Code editor
2 yesterday by Jim Crespino
Original post by David Regis
Call external Web API on call events 1 yesterday by Jim Crespino
Original post by Bero Acker
Create an alert rule 0 yesterday by Danny Ballerini
Upcoming Messenger Improvement: Launcher Persistence after Proactive Trigger
2 yesterday by Angelo Cicchitto
Agent Assist on Callbacks
2 yesterday by Brady Speed
what is the interaction history archival period for webchat
1 yesterday by Richard Chandler
Original post by Harikrishna Venna
Location is not getting verified 3 yesterday by Rasko Radojevic
Original post by pradeep Kumar
The address on this Location has not been verified. - How can I verify a location's address?
9 yesterday by Rasko Radojevic
Original post by Monica Michaud
select a calling destination by date/time frame from a data table 1 yesterday by Vincent Sabolboro
Original post by Robert Herms
Gamification Points
0 yesterday by Cherri Lindquist
Accessibility WCAG AA - Improved Color Contrast for Messenger
4 yesterday by Angelo Cicchitto
Genesys Cloud Changing Original Evaluator on rescoring
0 yesterday by Sumant Barik
WFM Adherence View
3 yesterday by richard craig
Double ringing in Salesforce embedded client and Genesys Cloud 8 yesterday by Prateek Sethi
Original post by Jennifer DiCesare
I want to update some items in the contact list form.
0 yesterday by Akihiko Suzuki
Silently monitoring agents
0 yesterday by Burak Sofu
What interactions involved calling a Specific Number?
1 yesterday by Gina Palmer
Bot not recognizing letters correctly
0 yesterday by Craig Gillett
Bot Demos Galore on the newest Q&A episode that just dropped!
0 2 days ago by Nicole Milliken
Any Questions About Building Your Bot?
35 2 days ago by Nicole Milliken
Spanish Bots
1 2 days ago by Nicole Milliken
Original post by Tony Manna
Skill Limits
4 2 days ago by Rodolfo Sasabo
Original post by Kim Holbrook
Pulse - View call and agent is currently on?
0 2 days ago by Christopher Hopper
Deactivated and activating members in a queue
4 2 days ago by Caleb Smith
Original post by Marilyn Cambria
how to check agent available and transfer if agent not available 1 2 days ago by Caleb Smith
Original post by Nuttapong Limadisai
hide the transfer button
1 2 days ago by Caleb Smith
Original post by Rihab BEN MALEK
SMS Messaging Down
3 2 days ago by Jason Rottero
So here's one example of an idea raised that PMs give no feedback or responses on - months later still waiting 10 2 days ago by Kevin Brown
Original post by Vaun McCarthy
Configure Salesforce ScreenPop when Picked up ?
1 2 days ago by Richard Schott
Original post by Alexandre Brenne
Wrap Up Notes
0 2 days ago by Britney Springer
Agents can listen to other Call Recordings 2 2 days ago by Dirk Krampe
What does External Contacts query in the Audit Viewer? 1 2 days ago by Julianne Chaloux
Original post by Dianne Gabriel
Segmenting agents for easy Analytics API extraction of CDR & UDR for India DOT compliance
2 2 days ago by Mohan S
Original post by Derek Cowan
Sensitivity of Speech Recognition
0 2 days ago by Dirk Krampe
Email thread for agent when utilisation max capacity is set to one
1 2 days ago by Robert Niblock
Original post by Henry Nguyen
Data Actions Performance Alerting 0 3 days ago by Caleb Smith
Coming soon: Refresh of Contact Management UI 6 3 days ago by Julianne Chaloux
Genesys Cloud CX Release Notes - November 29 2023
0 3 days ago by Antwuan Rencher
Agents unable to pick up calls
47 3 days ago by Anastasios Zotos
Original post by Stephen Jacobs
API for Concurrent Usage Report and Cloud Voice Usage
0 3 days ago by Conrad Lemos
Concurrent AHT 1 3 days ago by Ryan Legner
Original post by richard craig
Agents Unable to Change Status After a Period of Inactivity
1 3 days ago by Robert Wakefield-Carl
Original post by Soumik Biswas
Release Notes 11/15/23 - Not seeing renaming of Schedules to Operating Schedules
2 3 days ago by Eileen Andrews