Genesys Cloud - Main

1 to 50 of 11233 threads (47.6K total posts)
  Thread Subject Replies Last Post Status
Voice Survey customization 2 38 minutes ago by Armands Bunkovskis
Original post by Rob Eckert
handle calls for calls with Multiple Wrap Codes
5 an hour ago by Cameron Tomlin
Original post by Mohsin Kazi
How can we extract normal voice calls transcript with Confidence score if possible in bulk? (without any bots) 0 an hour ago by Khurshid Ali
Historical Data availability to End Customers
3 an hour ago by Jason Kleitz
Original post by Ali Raza
DSAR requests in Genesys
2 an hour ago by Sam Limby
Original post by Chris Diaper
Upcoming Enhancements to Content Search 6 2 hours ago by Maria de la Luz Estrada
Original post by Anik Dey
Get Total Caller Silence of an interaction
2 2 hours ago by Maria de la Luz Estrada
Email Inserting an Image
2 2 hours ago by Jan Heinonen
Original post by Leigh Ashall
Microsoft Teams Integration
2 3 hours ago by Tonya Keith
Congrats to Robert for hitting 5k Replies!
0 3 hours ago by Matt Lawson
Voice surveys registering 0
2 4 hours ago by Nick Argeson
Salesforce Lightning - Tab Automatically Closing
1 5 hours ago by Cameron Tomlin
Original post by Emma Budgen
Refresh of Profile Panel UI 2 8 hours ago by Joyanne Njuguna
Filtering by disconnect date is not possible ?
4 9 hours ago by ledvina bilani
How to Create A Back Up Queue in Genesys Cloud
1 15 hours ago by Robert Wakefield-Carl
Original post by Matthew Aubin
New Messaging UI - issue with copy/paste?
3 15 hours ago by Robert Niblock
Original post by Vaun McCarthy
App for check call routing schedules 2 18 hours ago by Takamune ISHIGE
How to Start New conversation on every new tab opened with same domain name in web message 1 21 hours ago by Jason Kleitz
Original post by Balaji Balakrishnan
Voice Survey Benchmarking
18 21 hours ago by Karthik Jagadeesh
Original post by Rob Eckert
There's some uncertainty regarding about Incoming queue running for which "Direct Routing" is set 7 22 hours ago by Robert Wakefield-Carl
Original post by Katsuya Yamasaki
Ask Your Questions - New Agent Multipanel (Q&A Episode) 2 23 hours ago by Matt Lawson
MFA Mysteriously Required for One User 5 yesterday by Tony Freestone
Original post by Tina Yocum
Looking for a customer regarding custom application for Knowledge portal 19 yesterday by Stacey Sanchez
Original post by Kayla Yeazel
SMTP Oauth2.0 set up
34 yesterday by Fabrizio Tortis
Original post by Harpal Dhillon
Salesforce Knowledge Connect not syncing
29 yesterday by Cameron Tomlin
Original post by Mic Billingsley
Searching for organizations that use SMS Campaigns and Opt-out tracking lists 16 yesterday by Kayla Yeazel
Why can't I filter conversations by external tag in conversations aggregates query?
3 yesterday by Sergey Dzyuba
Direct routing and inqueue action "play user name" and "play user greeting"
2 yesterday by Jasper Donovan
Mismatch while making internal calls to users 3 yesterday by Robert Herms
Original post by Anush Shetty
Parsing UUI data coming from Avaya to Genesys Cloud 13 yesterday by Yvgeni Liberman
Original post by Khurshid Ali
Creates flowcharts of Genesys cloud or PureConnect interaction flow 237 yesterday by Takamune ISHIGE
Outbound email survey
1 yesterday by Robert Wakefield-Carl
Original post by Nick Argeson
Bugged call - disconnected but still showing on the status
2 yesterday by Justine Carlos
Preview auto answer while using power mode.
2 yesterday by Robert Wakefield-Carl
Original post by Dieter Wijnen
Campaign Schedule Management / Duplication
2 yesterday by Jason Mock
Audio Testing for Agent without dialing any external number
4 2 days ago by S. Murali Krishna
Routing Emergency Messages to an external number 5 2 days ago by Vineet Kakroo
Original post by richard craig
Invoking Workflow through Trigger for Callback
3 2 days ago by Vineet Kakroo
Original post by Ashish Kumar Sinha
Caller ID on Transfer to Number
2 2 days ago by Vineet Kakroo
Original post by Martin Black
Issues with Recording Policies Not Applying with Wrap-Up Codes 4 2 days ago by Gurwan Duplenne
Original post by Grignon Arnaud
How could I make it so that a certain group of agents cannot call a list of short extensions and a list of external long numbers?
1 2 days ago by Vineet Kakroo
Original post by Ana Martin
WebMessenger No Activity timer
1 2 days ago by Angelo Cicchitto
Original post by Richard Presling
split visibility into parts of a call recording
2 3 days ago by Ana Martin
UI Change: Attribute Based Access Control (ABAC)
1 4 days ago by Vaun McCarthy
Original post by David Murray
Dynamic Queueing causing delay?
1 4 days ago by Jason Kleitz
Original post by Dieter Wijnen
SalesForce Omni Integration Issues
1 4 days ago by Jason Kleitz
Original post by Cisco Amaya
Set Skills with OR for overflow
1 4 days ago by Jason Kleitz
Original post by Mihai Vasiloiu
Customer first Callback configuration not working
1 5 days ago by Jason Kleitz
Original post by Ashish Kumar Sinha
Customizing the Headers
1 5 days ago by Jason Kleitz
Original post by Amanda Douglas
Agent view time off request coworkers
4 5 days ago by Gina Palmer
Original post by Jairo Sanchez