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Cloud CX: Use other Format media files in Architect
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2
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3 hours ago
by
Madurai Durai
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Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices
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5
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4 hours ago
by
Michael Lechte
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Recording Segment Permission
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2
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12 hours ago
by
Daniel Ho
Original post by
Ernest John Nuque
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Agent Interactions Viewing Persmissions
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5
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13 hours ago
by
Orhun Sahin
Original post by
Tim Seneca
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New Conversation details for Agents feature
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24
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14 hours ago
by
Nicholas Robinson
Original post by
Anton Vroon
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Genesys automatic inactivity timeout not working with SSO
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2
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15 hours ago
by
Jagdish Thalal
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Genesys Cloud for Salesforce CTI versions
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1
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16 hours ago
by
Jason Kleitz
Original post by
Robert Wakefield-Carl
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Genesys APP - No Alert for transferred Interactions
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5
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19 hours ago
by
Boe Benefield
Original post by
Dalia Torres
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Upcoming presence:userPresence Deprecation
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2
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20 hours ago
by
Jason Wolfgang
Original post by
Aaron Buckley
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Inbound Web Message -Agent to Agent
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2
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2 days ago
by
Jan Heinonen
Original post by
Haridass Sarangan
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Intent "None" has slots assigned to it
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2
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3 days ago
by
Carlos Martelo
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Announcement: New digital metrics columns in Interactions Views in the analytics UI
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21
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3 days ago
by
Atsushi Hirano
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UI Change: Removal of OAuth Client Secret for Admin UI
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3
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3 days ago
by
Phil Koch
Original post by
David Murray
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Disable the DTMF for BOT Flow-VoiceBOT
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1
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3 days ago
by
Jason Kleitz
Original post by
Adesh Jadhav
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Seeking Clarification and Best Practices on AI Scoring, Insights, and Translations in Genesys Cloud Quality Management
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1
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3 days ago
by
Jason Kleitz
Original post by
Melissa Callender
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Insert icons for sending articles into chat or SMS are missing
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3
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3 days ago
by
Robert Wakefield-Carl
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Outbound agentless email campaign subdomains
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2
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3 days ago
by
David Martinez
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witch to 'Break' status in the middle of a call
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3
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3 days ago
by
Sabyasachi Pradhan
Original post by
Rihab BEN MALEK
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Q&A Show - Supervisor Copilot (Submit Your Questions)
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3
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4 days ago
by
Orhun Sahin
Original post by
Matt Lawson
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We have developed New IVR call flow where it can support both english and turkish but unfortunately speech recognition is not working for turkish. As it's working perfectly for english. There was an existing flow for an turkish where it is support tu
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2
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4 days ago
by
Melissa Bailey
Original post by
Ashoka G
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Preview Campaign- Caller ID
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1
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4 days ago
by
Jason Kleitz
Original post by
Arpit Arora
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Ask for Intent Capture
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1
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4 days ago
by
Jason Kleitz
Original post by
Shubham Dhareshwar
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Web Messaging - Alerting for Inactive Agents
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1
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4 days ago
by
Jason Kleitz
Original post by
Edgars Dudins
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Managing agents in a queue to prioritize who gets calls
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6
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4 days ago
by
Anna Kirkup
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Answering button not showing
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2
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4 days ago
by
Steph Voelker
Original post by
Gabriel Goncalves
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SCIM integration with OKTA - Assign Skills & Queues
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9
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4 days ago
by
Robert Wakefield-Carl
Original post by
Mostafa OUDDERHEM
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Outbound Rules
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5
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4 days ago
by
Alexandre Brenne
Original post by
Roberto Vallejo Hernandez
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Data Table Purge
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6
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4 days ago
by
George Ganahl
Original post by
Neil Jones
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Calling Party Name
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5
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4 days ago
by
Rechelle McConnell
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Redacting PCI Data in Speech Analytics Transcript API
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2
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5 days ago
by
Karthik Ageer
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Sensitive Data Redaction Clarifications
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3
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5 days ago
by
suyog gupta
Original post by
Jim Mayer
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Missing Calibration Results Tab
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4
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5 days ago
by
suyog gupta
Original post by
Anna Jhane Mulinyawe
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The fatal question must have select " Add N/A as an Answer"?
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1
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5 days ago
by
Jason Kleitz
Original post by
Gladys Galabay
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Agent Location
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1
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5 days ago
by
Jason Kleitz
Original post by
David Harring
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Agents unable to pick up calls
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74
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5 days ago
by
Tahir Filipovic
Original post by
Stephen Jacobs
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Opt out via expletives
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2
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5 days ago
by
Alexxas Alvarado
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Email interaction going on hold intermittently
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10
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5 days ago
by
Ekaterina Kononova
Original post by
Rohan Kundu
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What integrations exist for Knowledge sources?
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2
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5 days ago
by
Jim Crespino
Original post by
Paul McGurn
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Password Madness!
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7
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5 days ago
by
Orhun Sahin
Original post by
Andrew Lewis
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Agents being forced off-queue and Offline
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7
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5 days ago
by
Foram Parikh
Original post by
Darryn Chang
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Assign interaction to agent while off-queue
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6
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5 days ago
by
Gary Waddell
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Routing question
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4
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6 days ago
by
Orhun Sahin
Original post by
Sandor Berei-Ozsvath
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How can I restrict all outbound calls to a specific country while permitting calls to certain numbers within that country?
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1
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6 days ago
by
Jason Kleitz
Original post by
Semi El Sharef
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Integrate grand stream UCM 603 with genesys cloud CC
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1
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6 days ago
by
Jason Kleitz
Original post by
Saad Elymany
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Intent Miner
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1
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6 days ago
by
Jason Kleitz
Original post by
Stephanie Wilson
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Prevent Voice Call Transfers to Non-Available Agents (Keep Call with Originator)
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1
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6 days ago
by
Jason Kleitz
Original post by
Orhun Sahin
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recording retrieval
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1
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6 days ago
by
Jason Kleitz
Original post by
Rihab BEN MALEK
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Duplicate entries in Calling list
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5
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6 days ago
by
Rajath Kumar B R
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Email Admin UI Refresh - Coming Soon!
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1
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6 days ago
by
Marudhu Pandian
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Update drop down list using list.push
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4
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7 days ago
by
Dhanalakshmi Vasudevan
Original post by
Frank Gibson
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