Genesys Cloud - Main

1 to 50 of 11439 threads (48.6K total posts)
  Thread Subject Replies Last Post Status
Exclude certrain dialled numbers from Recording
 
Genesys Cloud Topics System Administration
1 an hour ago by Niel Vicente
Original post by Ewald Lap
Exported outbound contact list didn't include handled agent
 
Genesys Cloud Topics Reporting/Analytics
2 2 hours ago by George Lau
Set Post-Flow
 
Genesys Cloud Topics Routing (ACD/IVR) SIP/VoIP
12 2 hours ago by Rajneesh Chandran
Original post by Neo Molao
Add Sortable Date Column to Architect Flow Lists 2 2 hours ago by Christoph Domaschke
Original post by Robert Wakefield-Carl
Script
 
Genesys Cloud Topics Architecture and Design
4 2 hours ago by Vaun McCarthy
Original post by Nicholas Ali
Voicemail Notification to Group 4 2 hours ago by Christoph Domaschke
Original post by John Francis
Having any reporting Metric for outbound
 
Genesys Cloud Topics Reporting/Analytics
2 3 hours ago by George Lau
Set Screen pop Digital bot
 
Genesys Cloud Topics Digital Channels Genesys Multicloud Digital channels User Created   DigitalBots
23 6 hours ago by Phaneendra Avatapalli
ACD Inbound
 
Genesys Cloud Topics Telephony
0 12 hours ago by Nicholas Ali
Loss Prevention/Fraud Situation
 
Genesys Cloud Topics API/Integrations
0 13 hours ago by Matthew Aubin
Agent secure flow beeps on return to agent
 
Genesys Cloud Topics Roadmap/New Features
3 14 hours ago by Vaun McCarthy
Original post by Michael Oldham
Agents selecting wrong queue when placing manual call on behalf of queue
 
Genesys Cloud Topics System Administration
1 14 hours ago by Vaun McCarthy
Original post by Daniel White
Message Metrics: Answer Value Greater Than Offer Value
 
Genesys Cloud Topics Reporting/Analytics
0 15 hours ago by Patrick Rohlf
Knowledge Optimizer Unanswered Queries 2 17 hours ago by Nicole VanWie
Speech and Text Analytics Custom Report 1 17 hours ago by Robert Wakefield-Carl
Original post by Mario Sanchez
Web Messenger Yellow Triangle Undelivered Message
 
Genesys Cloud Topics Digital Channels
0 18 hours ago by Matthew Aubin
SMTP integration: Customer wants to save outgoing emails on their email server 3 18 hours ago by Robert Wakefield-Carl
Original post by Rasko Radojevic
Temporary Roll Back of Inactivity Timeout Improvements
 
Genesys Cloud Topics Roadmap/New Features
12 18 hours ago by Vincent Sabolboro
Original post by Becky Powell
Interaction Search Sorting Option
 
Genesys Cloud Topics Quality Management
3 19 hours ago by Patrick Rohlf
Original post by Steven Casper
Voicemail received is showing up in call history the next day.
 
Genesys Cloud Topics Unsure/Other
1 19 hours ago by Jason Tran
UI Change: Attribute Based Access Control (ABAC)
 
Genesys Cloud Topics Roadmap/New Features Security
5 20 hours ago by David Murray
Interaction filtering option for evaluated selection
 
Genesys Cloud Topics Quality Management
2 20 hours ago by Steven Casper
Survey reporting
 
Genesys Cloud Topics Reporting/Analytics
1 20 hours ago by Luke Murphy
Reporting on Conditional Group Routing
 
Genesys Cloud Topics Routing (ACD/IVR)
3 20 hours ago by Dawn Zielinski
Initial Interaction Priority in Interactions view
 
Genesys Cloud Topics Reporting/Analytics
1 20 hours ago by Samuel Jillard
Original post by Gina Palmer
Limite de Campañas de Voz
2 21 hours ago by Cameron Tomlin
Original post by Josue Adan Aguilar Morales
Configure a Genesys cloud Architect flow or API to disconnect the call with a SIP error response 1 23 hours ago by Niel Vicente
Original post by Peter Schriekenberg
Operating Schedule becoming active 30 minutes before the schedule time. 7 yesterday by Burton Schilling
Microsoft Teams Integration in Genesys Cloud
 
Genesys Cloud Topics API/Integrations User Created   microsoft
3 yesterday by Tonya Keith
Genesys Communicate App
 
Genesys Cloud Topics Architecture and Design
7 yesterday by Will Bellerby
Original post by Richard Craig
Are other orgs missing the popout feature from the Agent Assistance panel?
 
Genesys Cloud Topics Omni-Channel ...
4 yesterday by Patrick Rohlf
Salesforce Knowledge Connect not syncing
 
Genesys Cloud Topics API/Integrations
31 yesterday by Mic Billingsley
Scripts
 
Genesys Cloud Topics Implementation
3 yesterday by Robert Tyson
Original post by Shauna Gibson
how to extract first name or last name for a slot in messaging interaction 2 yesterday by Nicole VanWie
Original post by Karthik Ageer
Copy messaging interaction transcript 4 yesterday by Jason Kleitz
Original post by Karthik Ageer
UI Settings 1 yesterday by Cameron Tomlin
Original post by richard craig
Dialogflow Rich Content Response Not Working - Web Messenger UI
3 yesterday by Samuel Jillard
Original post by Haridass Sarangan
Disable "MUTE" button 5 yesterday by Robert Wakefield-Carl
Original post by Yvgeni Liberman
Evaluation Assistance
 
Genesys Cloud Topics Quality Management
5 yesterday by Niel Vicente
Original post by Nick Argeson
Chat history got cleared after a few minutes into the interaction
 
Genesys Cloud Topics Omni-Channel ... Unsure/Other
3 yesterday by Niel Vicente
Original post by Aakanksha Goyal
Passing Slot Data to Script
 
Genesys Cloud Topics Architecture and Design
4 2 days ago by Antti Mikkola
Original post by Essam Butt
Creates flowcharts of Genesys cloud or PureConnect interaction flow 246 2 days ago by Takamune ISHIGE
Bulk Messaging WhatsApp
 
Genesys Cloud Topics Digital Channels
2 2 days ago by Robert Wakefield-Carl
Original post by Shauna Gibson
Policy incorrectly assigning agent on transfers?
 
Genesys Cloud Topics Quality Management
8 2 days ago by Lee Smith
Teammate is facing audio issues 4 2 days ago by Robert Wakefield-Carl
Original post by Roshan Narkhede
Deprecation and Removal: Legacy Co-browse and Screenshare
 
Genesys Cloud Topics Digital Channels
0 2 days ago by Chad Hansen
Email CC Split
 
Genesys Cloud Topics Architecture and Design
3 2 days ago by Robert Wakefield-Carl
Original post by Justine Carlos
Display values obtained from a data table in a script
5 2 days ago by Robert Wakefield-Carl
Original post by Matsumoto Shun
one Genesys org supporting multiple Salesforce Integration 1 2 days ago by Robert Wakefield-Carl
Original post by Kevin Chen
Whatsapp_Source... iOs? Android?
 
Genesys Cloud Topics Architecture and Design
4 2 days ago by Robert Wakefield-Carl
Original post by Javier Ríos