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Genesys Cloud Release Notes | March 18 2024
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0
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21 hours ago
by
Tracy Vickers
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Adjusted Required Staff and Performance Metrics in Schedule View
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62
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22 hours ago
by
Christopher Johnson
Original post by
Belinda Herrera
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Cloud CX equivalent for 'Single Skill Equivalents (SSE) to Multi-Skill Equivalents (MSE)' in Genesys Engage WFM
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0
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yesterday
by
Aparna Peri
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Adjusted required higher than expected
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2
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2 days ago
by
Jay Langsford
Original post by
Nathan Gould
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Scheduled, Required and Performance
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0
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3 days ago
by
Candace Hutchison
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Forecasting for chat concurrency
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28
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3 days ago
by
Christopher Johnson
Original post by
Shannon Hellner
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Low Latency Enabled
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0
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3 days ago
by
Shelby Cronk
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Adding the same phrase to multiple topics
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0
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3 days ago
by
Shelby Cronk
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dialog box bug clicking enter should not exit a dialog box
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1
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3 days ago
by
Joseph Behymer
Original post by
Conor Twomey
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Evaluation/Quality Policy: Why is my quality policy not working?
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2
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3 days ago
by
Tracy Vickers
Original post by
Shelby Cronk
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Real Time Adherence Showing Agent in OOO Even Though They're Not
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1
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3 days ago
by
Jay Langsford
Original post by
Shelby Cronk
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Queue Depth Reporting and/or Alerts
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0
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4 days ago
by
Lachlan Gordon
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Genesys Tempo App Notifications and Running Late feature
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3
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4 days ago
by
Kylee Kasper
Original post by
Conor Twomey
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Historical Adherence Route Across MUs Replaced with Bulk Routing
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0
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4 days ago
by
Kylee Kasper
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Move Agents from one MU to another.
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9
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5 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
Johnathon Nelson
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Planning group
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1
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5 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
ANA BELEN ALONSO VIDALES
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Is there a way to add a suer's language when importing them into Genesys
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1
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5 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
Nathan Gould
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Genesys Cloud Release Notes | March 11 2024
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0
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6 days ago
by
Tracy Vickers
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Calibration Screens
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2
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10 days ago
by
Cressida Gioiella
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Shift Bid
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7
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10 days ago
by
Damaris Scott
Original post by
Wendy Dodson
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API export of forecasts
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3
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12 days ago
by
Karel Van de Velde
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Trouble Exporting Topic Trends View
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1
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12 days ago
by
Maisey Harris
Original post by
Shelby Cronk
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New Feature Release Schedule Question
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1
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12 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
Aaron Buckley
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Continuous Forecasting
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11
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13 days ago
by
Angela Dunlop
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Activites Export within schedules
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5
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13 days ago
by
Melissa Palmer
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Backfill shift after Time Off removed from schedule or "emergency" is over
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2
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14 days ago
by
Damaris Scott
Original post by
Shelby Cronk
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Shrinkage Discrepancies
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10
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14 days ago
by
Ashirbad Meher
Original post by
Aaron Buckley
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Error/Notification "Large number of shift notifications..."
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2
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17 days ago
by
Christy McDaniel
Original post by
Shannon Hellner
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Use Tempo Mobile App - MFA & Main Platform restrictions
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3
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18 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
David Mann
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Genesys/HRIS Integration -- Has anyone done one with UKG?
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7
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18 days ago
by
Gina Palmer
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Genesys Cloud Release Notes | February 28 2024
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0
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19 days ago
by
Tracy Vickers
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Asking YOU to nominate Community Rockstars!
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1
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20 days ago
by
Tracy Vickers
Original post by
Nicole Milliken
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Shift Trade Limitations and Adding Shift Question
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1
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20 days ago
by
Eric Hagaman
Original post by
Nathan Gould
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Beyond Learning: New WEM Learning Paths!
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0
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21 days ago
by
Tracy Vickers
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Real-Time Adherence not updating
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9
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24 days ago
by
Jay Langsford
Original post by
Brad Goff
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How export Queue reports for a date range
Workforce Engagement Management
Reports
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4
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24 days ago
by
Sherwin Liddell
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Time Zone Problems
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5
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25 days ago
by
Anthony Cedrone
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Unpaid time in a Workplan
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9
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25 days ago
by
Melissa Palmer
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How to Leverage Auto-Approval Despite Limitations Presented by Agent Movement
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2
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26 days ago
by
Shannon Hellner
Original post by
Andrea Rushfeldt
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Oscar Ballot Challenge is here!
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0
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26 days ago
by
Nicole Milliken
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Genesys Cloud Release Notes | February 21 2024
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0
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26 days ago
by
Tracy Vickers
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Genesys Cloud WEM What's Next Webinars are back!!
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4
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27 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
Natalia Abad
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Evals assigned in error
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4
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27 days ago
by
Tracy Vickers
Original post by
Amber Krueger
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Searching for "No Topics Detected" interactions
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4
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27 days ago
by
Mark Fagus
Original post by
Daniel Marrero
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Workspace UI - wpuld be nice if there was an Option on the tabs 3 dots to return to the saved search views page
Workforce Engagement Management
Reports
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1
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one month ago
by
Tracy Vickers
Original post by
Conor Twomey
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Ever thought about the Ideas site?
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0
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one month ago
by
Robert Wakefield-Carl
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Genesys Cloud Release Notes | February 14 2024
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0
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one month ago
by
Tracy Vickers
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Activity Code colours
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1
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one month ago
by
Andrea Rushfeldt
Original post by
Doug Sear
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Genesys Cloud Release Notes | February 07 2024
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0
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one month ago
by
Tracy Vickers
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Adherence and its impact
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7
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one month ago
by
Belinda Herrera
Original post by
Krzysztof Zatorski
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