Genesys Cloud (formerly PureCloud)

1 to 50 of 3609 threads (14K total posts)
Thread Subject Replies Last Post
Markdown function in the Agent Script is NOT working
0 16 minutes ago by Charles Duan
Voicemail/Recording retention
1 35 minutes ago by George Ganahl
Original post by Mark d'Auvergne
Alert - Rules not triggering for all events
6 an hour ago by George Ganahl
Original post by Paula Fleming
Preferred agent routing, with no preferred agents
2 3 hours ago by Adam Rubin
Analytics API - Returning all conversations
1 5 hours ago by George Ganahl
Original post by Mary Vo
Propose a callback to the caller during hold music 5 8 hours ago by George Ganahl
Original post by Jeremy Monzo
Workforce Management - Missing activities in schedules
0 8 hours ago by Caroline Mbanga
Is there any way to define shortcuts for Genesys Cloud UI?
0 9 hours ago by Wojciech Dzikowski
Transfer Out with Post Call Processing
0 10 hours ago by Daniel Kirshy
Need to be able to enable the agents to enter data that must be retrieved or available when other agents in other queue answer the transfered call from the first agent to other queue 8 10 hours ago by Jorge Negri
Extract individual question scores from evaluations for trend reporting 0 17 hours ago by Samuel Polgar
Data Table limits
2 yesterday by George Ganahl
Original post by Blake Anderson
Desktop Client Status Change upon Workstation lock
0 yesterday by Bob Shappell
WFM - Business Units - Time Zone Setting 6 yesterday by Henry Zambrano
See Previous emails 0 yesterday by Joan Riera
Route by Participants ANI 2 yesterday by Dean Thames
Original post by Lisa Schifilliti
Microsoft Oauth Requests
0 yesterday by Dean Thames
Webcam activating when logging into PureCloud
7 yesterday by Donny Willems
Original post by Braiden Woodward
Policies - Recording Retention 5 yesterday by Charaf Eddine Chemlal
Original post by Brett Williams
External Trunk to Asterisk for Virtual Edge
5 2 days ago by George Ganahl
Original post by Mark Basinger
Default Media Type on Views
7 2 days ago by George Ganahl
Original post by Angelia Harper
Purging Deleted People
2 2 days ago by George Ganahl
Original post by Erin Neufeld
Canned responses embed link to an image 0 2 days ago by Mariano Martinez
Calls rejected - WebRTC 2 2 days ago by Bryan De La Cruz
Gmail support
1 2 days ago by Robert Wakefield-Carl
Original post by Brendan Binns
Record transferred inbound calls during Closing Hours 1 2 days ago by George Ganahl
Original post by Charaf Eddine Chemlal
Call and email routing nog working
3 2 days ago by George Ganahl
Original post by Donny Willems
SMTP integration 3 2 days ago by Lucie DeCristofaro
Original post by Alfonso Colomina
Best solution for 'White Labeling' servicing? 1 3 days ago by JJ Earle-Henson
Original post by Matt Keleshian
Entires scenario
2 3 days ago by Monica Hong
Voicemail to email issue
1 5 days ago by Paulo Mesquita
Original post by Charles Duan
Preventing Multiple Call Alerts while Already on Calls
2 5 days ago by Paulo Mesquita
Original post by Cedric Harris
Exempting Statuses from Adherence
6 6 days ago by Cedric Harris
Before make Decision on Call Transfer
3 6 days ago by Robert Wakefield-Carl
Original post by Muhammad Zubair
Feature Friday highlight: Share performance dashboards with team (public view option) 0 6 days ago by Sara Vallejo
Data action output within script 5 6 days ago by George Ganahl
Original post by Vaun McCarthy
BYOC Premises - Use of NAPTR lookup and SRV records for DNS resolution on Edge devices
2 6 days ago by Bert Barrez
Original post by Karim OUDINOT
Clients using mobile tethering or mobile SIMS for internet access 0 6 days ago by Luke Mitchell
Integrating 2 ORGs | transferring interactions between them! 3 6 days ago by Gareth James
Original post by Gabriel Galbieri
Agent Development - Learning Module. Come join our BETA program!
1 6 days ago by Vaun McCarthy
Original post by Paul Wood
Canned Responses 2 7 days ago by Louis D'Ambrosio
Change user status to Out-of-Office 4 7 days ago by George Ganahl
Original post by Daniel McLeod
Recording
3 7 days ago by Rakesh Tailor
Original post by Charaf Eddine Chemlal
Configurable Call Analysis Timers
0 7 days ago by Craig Stevenson
Is that a way to automatically disconnect ACD Voicemail interaction after a period of time?
0 7 days ago by Johnson Lu
Outbound Caller ID# 3 7 days ago by Mike Steinke
Original post by Ben Marthin
Evaluations
0 7 days ago by Jason Pratt
Agent Status Reporting
1 7 days ago by Daniel McLeod
Original post by William Tracy
New Relic service
3 8 days ago by Vaun McCarthy
Original post by Araki Kazuo
Unable to provision new phones 10 8 days ago by Mike Steinke
Original post by Ben Marthin