Genesys Cloud (formerly PureCloud)

1 to 50 of 3892 threads (15.1K total posts)
Thread Subject Replies Last Post
Agent Status Incorrect
5 2 hours ago by George Ganahl
Original post by Dean Thames
Issue locating Recording of Consult Calls
1 5 hours ago by George Ganahl
Original post by Cedric Harris
ACD Timeout 2 7 hours ago by George Ganahl
Original post by Aakanksha Goyal
Q&A Show: nGAGEMENT Solution & Gamification Event Series
0 8 hours ago by Matt Lawson
Consult while on a consult?
0 16 hours ago by Vaun McCarthy
Holiday Scheduling
10 20 hours ago by Mike Steinke
Original post by Ben Marthin
AWS Lex Integration
0 22 hours ago by Anurag Gusain
Modify the key change schedule
0 22 hours ago by William Martín Chávez González
Request Template in Web Service Data Action
10 22 hours ago by William Martín Chávez González
Original post by 誠人 永井
Admin vs Master Admin
5 yesterday by Brenda Wynne
Original post by Vaun McCarthy
Screen Recording and Network Firewall Issue 0 yesterday by Brenda Wynne
Multi-monitor Screen Recording
1 yesterday by Brenda Wynne
Original post by Lesley Vereen
Permissions for Agents to see Chat Transcripts 0 yesterday by Louis D'Ambrosio
Email Domain
2 yesterday by Suresh Kumar
Exceptions
0 yesterday by Rachel Hancock
Action after wrapup code
1 yesterday by George Ganahl
Original post by Antoine LETOMBE
The Genesys Gamification Event Series has started! Come join us in the WEM Community!
0 yesterday by Marcela Areiza
Data Table Lookup, Switch, & Logical Functions
4 yesterday by Angel Rodriguez
Sentiment Tracking 3 yesterday by Rakesh Tailor
Original post by Kymberli O'Hagan
How to setup on a Web Survey Multiple choice question, to select more than one answer?
2 yesterday by Ratnarajah Rajkumar
TrunkID 0 yesterday by Christopher Carr
Reply Button 2 yesterday by Brendan Binns
SMTP integration 4 yesterday by Edward Wu
Original post by Alfonso Colomina
Why does not works the Escape sequences in message body of Send Auto Reply action
2 yesterday by Gladys Galabay
The address on this Location has not been verified. - How can I verify a location's address? 8 yesterday by George Ganahl
Original post by Monica Michaud
Screen recording setup 3 2 days ago by Brenda Wynne
Original post by Darryn Chang
External contacts with National number format 1 2 days ago by George Ganahl
Original post by Nicolas Ichah
Third-party text-to-speech delay 0 2 days ago by Rogier Thomas
Prompt name in Variable
9 2 days ago by Rebecca Owens
Original post by Gomathi Vasagam
Behavior of callbacks offered in queued call flows
3 2 days ago by Teja Darbha
Original post by William Martín Chávez González
Get purecloud email address
3 2 days ago by Brendan Binns
Division level filtering with Canned Responses
0 2 days ago by Satish Pallapotu
Canned Responses 3 2 days ago by Satish Pallapotu
Original post by Louis D'Ambrosio
Integrating Amazon Lex Into Call Flow
0 3 days ago by Nathan Holland
Genesys Cloud is Work-From-Home ready but there are some items to consider when transitioning
0 3 days ago by Rebecca Harper
PipeDrive with Genesys Cloud
0 4 days ago by Sebastian Valenzuela
Custom Attribute
0 4 days ago by Anurag Gusain
Supply schedule name as a variable in Architect 1 4 days ago by Melissa Bailey
Original post by Aakanksha Goyal
Delete someone from your organization_why does it last in Purecloud?
2 4 days ago by Teja Darbha
Original post by Monica Hong
Cannot delete referenced Schedule Group 4 4 days ago by Mayeul Brivet
WFM configuration
0 4 days ago by Anitha ME
Managing or Consolidating Reports for Multiple Orgs
1 4 days ago by RICHARD CHANDLER
Original post by Roger Medina
Group ring - not responding 0 4 days ago by Vaun McCarthy
Email Images not showing
6 4 days ago by Rebecca Smith
Original post by Erin Neufeld
Inserting a table into a canned response 1 5 days ago by Paulo Mesquita
Original post by Emily Kammerer
Dynamic user Access 1 5 days ago by Paulo Mesquita
Original post by Dewald Smit
Bulk User loading and Group Association
1 5 days ago by Paulo Mesquita
Original post by Brent Lee
SSO and Genesys Cloud Authentication 8 7 days ago by Becky Powell
Original post by Vaun McCarthy
Preview Dialing mode and Outbloud Flows
0 7 days ago by Matias Tonazzi
Can you change the hold music that plays when an agent places a customer on hold? 5 7 days ago by Melissa Bailey
Original post by Jordan Robinson-Rucker