Genesys Cloud CX

1 to 50 of 5398 threads (20.9K total posts)
  Thread Subject Replies Last Post Status
API to modify / create Dashboards?
1 2 hours ago by Vaun McCarthy
Original post by Houssemeddine Firane
Architect Integration with Cognigy AI bot
3 13 hours ago by Robert Wakefield-Carl
Original post by Wen Gu
Performance Dashboard Data Limits
4 17 hours ago by Vincent Sabolboro
Original post by bruce anderson
Genesys Cloud and SAP C4C Integration
0 22 hours ago by Sizo Ndlovu
Message Routing Scheduling 1 yesterday by Vaun McCarthy
Original post by Katie Brassell
Alerting on Agents
3 yesterday by Vaun McCarthy
Original post by Andy Jackson
Bulk archive old recordings 12 yesterday by Vincent Sabolboro
Original post by Benny Martinez
Genesys Cloud Login with MFA (Multi Factor Authentication) 6 yesterday by Ratnarajah Rajkumar
Disconnected metrics 2 yesterday by Sara Calle Abad
Original post by Emily Thomas
Reverse Bullseye Routing
9 2 days ago by Anton Vroon
Original post by Greg von dem Bach
Scheduled exports no longer working?
2 2 days ago by Andrew Doller
Need skill to follow voicemail
2 2 days ago by Tina Yocum
Assign a value to an attribute from a script 8 2 days ago by Louis DAMbrosio
Common Module limitations in flows
14 2 days ago by Lewis Cooper
Original post by Brendan Binns
Genesys Release Notes
0 2 days ago by Cory King
Open Schedule Evaluation 7 2 days ago by Paul Simpson
Original post by Matthew Raleigh
Web Messaging - HyperLink
1 2 days ago by Taras Buha
Original post by Sébastien Arpin
After Call Work
6 2 days ago by Paul Simpson
Original post by Ben Marthin
Genesys Cloud Campaign Status doesn't change when activating or deactivation campaign in salesforce
0 2 days ago by Ismail Zniber
Transfer from Flow to Flow 2 2 days ago by Emily Kammerer
Unable to make a call from PureCloud SIP Softphone due to "Protocol Timeout"
0 3 days ago by Tetsuro Fujisawa
Automation of Contact list upload to Genesys Cloud Dialer
3 3 days ago by Paul Simpson
Original post by Praveen Kumar
How to reset a campaign sequence daily 6 3 days ago by Paul Simpson
Original post by Bryan De La Cruz
RPA for DSS PCI 1 3 days ago by Paul Simpson
Original post by David Valledor Pellicer
Agent knowledge search
1 3 days ago by Taras Buha
Original post by Paul Cox
Division level filtering with Canned Responses
2 3 days ago by Taras Buha
Original post by Satish Pallapotu
No Telephony on new Android App and Communicate is not allowing to set outbound calls
1 3 days ago by Vaun McCarthy
Original post by Giovanni Venturella
Dialog Engine masking customer input 0 3 days ago by Martin Bunting
How to link scheduled callback outbound call with original inbound call?
2 4 days ago by Irina Milstein
Agents automatically being placed on hold during call with customers
8 4 days ago by Vincent Sabolboro
Original post by Arsen Bababekov
Determine when a call disconnects/exits 1 4 days ago by Jackie Maher
Original post by Dianne Gabriel
Bulk Import Email Templates 0 4 days ago by Ratnarajah Rajkumar
Desktop App vs Web App 0 4 days ago by Cory King
Is there a way to auto initiate web messenger 6 4 days ago by Martin Bunting
Original post by Sathish Mohanakrishnan
Is there a way to assign a WebRTC phone a DID number?
3 4 days ago by Jean Lam
Original post by Jean Lam
Wrap Up Codes API 0 4 days ago by Regina Arocha
Email scheduling Stopped working 1 4 days ago by Tina Yocum
Original post by Mark Elliott
SalesForce integration with Multiple SalesForce Org's
8 4 days ago by Richard Schott
Original post by Samuel Polgar
Can we use Regular expression Wild chracter under Architeture function contains 3 4 days ago by Melissa Bailey
Original post by Shrikant Shevade
Temporary Roll Back of French Sentiment
0 4 days ago by Rakesh Tailor
PureCloud Weekly Release Notes - User Status Aggregate query filter limits
1 4 days ago by Regina Arocha
Original post by Matt Lawson
Where did the Log in and Log out data go?
0 5 days ago by Blair Lawson
mssql
5 7 days ago by Paul Simpson
Original post by Martin Bunting
API or code command to export (then import) data (settings, users, skills, pretty much everything)
6 7 days ago by Taras Buha
Original post by Dianne Gabriel
Web service data action -- collection nested in input contract
5 7 days ago by Taras Buha
Original post by AdAM Rubin
Email Auto Response
1 7 days ago by Taras Buha
Original post by Sizo Ndlovu
Home Grown CRM integration with Genesys Cloud 2 7 days ago by Taras Buha
Original post by Rakesh Singh
Interaction Timeline 2 7 days ago by Laurie Nelson
Original post by Bruno Silva
How to assign a skill to a call back scheduled during an interaction
2 7 days ago by Chris Bohlin
Original post by Daniel Mooney
routing queue voicemail to external contact
5 8 days ago by Angel Rodriguez
Original post by Tonna Winkers