Genesys Cloud (formerly PureCloud)

1 to 50 of 3997 threads (15.5K total posts)
Thread Subject Replies Last Post
WFM - Agents in multiple planning groups 1 8 minutes ago by Jay Langsford
Original post by Vaun McCarthy
Is it safe to use self-signed certificates in GenesysCloud?
0 2 hours ago by nozomi Owada
call Recording
0 4 hours ago by Anitha ME
Alert and Alert- No Answer metrics in Performance / Agents view
2 4 hours ago by Peter Meert
Original post by Olivier De Brauwer
Change the Edge name when replacing the Edge.
4 9 hours ago by HIROTO YAMAMOTO
Where are audio profiles stored for users? 2 9 hours ago by Vaun McCarthy
Scoring question - above 100% 1 20 hours ago by JJ Earle-Henson
Original post by Amber Krueger
Conference Call lines
0 20 hours ago by Tonna Winkers
Choose callback at any time during the wait by caller
2 21 hours ago by Mostafa Oudderhem
Are you using Polycom phones with Pure Cloud? 3 21 hours ago by Kymberli O'Hagan
Original post by Mark Kastner
Chat - See or Filter Customer Entered information
0 yesterday by Noufal Ibrahim
Call activity 5 yesterday by Emily Kammerer
Original post by Jeroen Van der Sandt
copying a task between architect inbound flows
2 yesterday by Piotr Danielewski
Original post by Michael Oldham
Handle errors/404 responses in Data Action triggered from Scripts? 0 3 days ago by Joel Hellman
ISO Suggestions for Wallboard Hardware and Setup for Genesys Cloud Dashboard Display in Centers 1 3 days ago by Sven Schiller
Original post by Dan Fontaine
Purchasing DID - varying search results
1 3 days ago by Paul Dittrich
Original post by Mark Kastner
Call Parking 8 3 days ago by Ben Marthin
Where does the Virtual Edge store the Media and Protocol Capture logs? 2 3 days ago by Carlos Celestial
Missing Agent Audio
1 3 days ago by Phil Whitener
Original post by Matthew Rauenzahn
I can not activate Embed Interaction Window script in Salesforce
0 4 days ago by Gladys Galabay
Reporting for Menu Selctions Made
14 4 days ago by Chris Bohlin
Original post by Carson Weaver
WebSurvey 5 4 days ago by Jim Crespino
Original post by Sudhir Chaudhary
Pictures in canned responses
8 4 days ago by Paul Dittrich
Original post by Bob Shappell
Manually assign waiting interactions to agents using APIs
10 4 days ago by Darlene Oordt
Original post by Mourya Yalamanchili
Read Balance and Date Back
5 5 days ago by Vernon Van Dam
Original post by Reginald Sheraton
Blank Performance View Screens
2 5 days ago by Bruce Lambert
View interactions by skill level answered?
3 5 days ago by Chris Bohlin
Original post by Vaun McCarthy
Reporting question - DNIS capabilities? 5 5 days ago by Darlene Oordt
Original post by Amber Krueger
QA Audit Trend Reports
1 5 days ago by Amber Krueger
Original post by Gregory Exavier
Agent Development - Learning Module. Come join our BETA program!
2 5 days ago by Amber Krueger
Original post by Paul Wood
Genesys Chat - Updating Data tables
3 5 days ago by Melissa Bailey
Original post by Rakesh Singh
Maximum Calls per Trunk 0 5 days ago by Juan Cruz Arango
How can sync more contacts in a campaign uploaded since salesforce
3 5 days ago by Richard Schott
Original post by Gladys Galabay
Evaluation Forms - Different for different employees?
0 5 days ago by Amber Krueger
Architect - Get estimated wait time before queuing
6 5 days ago by Dean Thames
Original post by Luca Assandro
Genesys Cloud Weekly Release Notes - 10/14/2020  
0 5 days ago by Matt Lawson
Salesforce Integration
1 6 days ago by Trisha Roskom
Original post by Rene Perez Solis
MS Outage / PC Voice Disruptions
5 6 days ago by Dean Thames
Genesys integration issue
1 6 days ago by Jim Crespino
Original post by Raghava PVDS
Extracting All User's Profile detail in an Organization
0 6 days ago by Jay Sorrosa
Schedule call back Dial plan issue
0 7 days ago by Pooja Kumari
Integrating Amazon Lex Into Call Flow
1 7 days ago by Henry Zambrano
Original post by Nathan Holland
VDI issues work and work arounds Azure
2 7 days ago by Alan Lanteigne
Original post by mark dAuvergne
Inbound Number Plan / Translations on a BYOC Trunk
9 7 days ago by Phil Whitener
Original post by Dean Thames
Group Fax, Outgoing ID 0 7 days ago by Mark Kastner
Sound settings stopped working correctly.
1 7 days ago by David Underhill
IVR Survey
3 8 days ago by Ramon Szeitszam
Original post by Ly Lim
How to add list of interactions for a queue to Dashboard 2 10 days ago by Daniel McLeod
SLA Calculation
4 10 days ago by Paul Soulodre
Original post by Shanee Gutierrez
Agent secure flow beeps on return to agent
1 10 days ago by Vaun McCarthy
Original post by Michael Oldham