Genesys Cloud (formerly PureCloud)

1 to 50 of 4712 threads (18.1K total posts)
  Thread Subject Replies Last Post Status
penetration and contact rate
0 13 minutes ago by Michael Oldham
report export in "old" XLS format -- does it work ?, or option should be removed as "misleading"
1 29 minutes ago by Taras Buha
Original post by Dmytro Zelenskyy
Websocket security 1 37 minutes ago by Taras Buha
Original post by Salvador Leon Carmona
Dialog Engine Bot Flow Questions
0 an hour ago by Anish Sharma
Viewing a DID in the assigned/vs unassigned list inconsistent? 0 5 hours ago by Vaun McCarthy
just wonderings, is online help / doc obsolete, inaccurate or both...
2 5 hours ago by Dmytro Zelenskyy
Question about schedules
4 7 hours ago by Malcolm Green
Original post by Jose Cembellin
Restricting Agents View of Interactions
0 9 hours ago by Malcolm Green
Secure Flow: For agent to receive a CC number - not payment. 1 10 hours ago by Melissa Bailey
Original post by Kymberli O'Hagan
About routing call between organizations ...
1 12 hours ago by Vaun McCarthy
Original post by Saugort Garcia Tovar
Screen pop URL with dynamic value 3 13 hours ago by Melissa Bailey
Original post by Maurice Ford
Contact List Filter - Relative Time greater than 31 days
2 16 hours ago by Don Bertier
Secure Pause Length 5 18 hours ago by Daniel Yates
Original post by Bryan De La Cruz
Queue Membership Rule
2 18 hours ago by SURESHKUMAR MAHALINGAM
BYOC Cloud with Cisco CUBE SBC
3 18 hours ago by Dean Thames
Original post by Andrew Ng
Outbound SIP Servers SRV 0 20 hours ago by Dion Pieterse
Genesys Cloud for Salesforce & Azure AD SSO
2 21 hours ago by Loic Hesling
Receiving Live Calls Before Voicemails or Callbacks
5 21 hours ago by Bruce Dunn
Original post by C.J. Rardin
Using Input Variable in Script with Architect Set Participant Data 3 21 hours ago by Paul Reininger
Original post by Jeff Hoogkamer
Enable Agent Queue activation only on certain queues (not across all)
0 yesterday by Jolene Blair
Audit Trail | Not seeing anything 2 yesterday by Tilly Ramachandran
Adding a note to real time WFM data?
0 yesterday by Michael Boyd
IVR cycle through transfer numbers
0 3 days ago by Emily Kammerer
Dashboard Limitations
0 3 days ago by Curtis Wheatley
Email to multiple Genesys Cloud Email addresses 6 3 days ago by Martin Bunting
Are "Monthly IVR Minutes" used in Agentless Outbound Canpaign calls too? 0 3 days ago by OKTAY KEMAL
Any of you found a way to record a prompt on the fly through a call flow? 3 3 days ago by Mike Steinke
Original post by Vaun McCarthy
Schedule group
0 3 days ago by Alessandro Leonzio
Inbound call flow will not save/publish
7 3 days ago by Dan Zott
Change Dashboard Owner 0 3 days ago by Greg Beal
Call back Scenario
0 4 days ago by Troy Hinds
Live Agent Monitoring - Audio Only?? 6 4 days ago by Kevin Brown
Original post by Thomas Jackson
Ringing while on a call
4 4 days ago by Kevin Brown
Original post by Anne Williams
Official Groups - do members have to accept invitation or can Admin "make" them a member automatically?
3 4 days ago by Anne Williams
Callback within Coud
0 5 days ago by Reginald Sheraton
Preview Dialing
3 5 days ago by Reginald Sheraton
Timebox ACW for chat 3 5 days ago by Chris Bohlin
Original post by annie Ng
How often does the Edge synchronize time (NTP)? 3 5 days ago by Eric Allen
Original post by Tobias Zackrisson
External Contacts: Different list by division/dept? 0 5 days ago by Naila Duffy
Collect an input from user in Architect
0 5 days ago by Alessandro Leonzio
Prioritizing Outbound campaigns over Inbound workflow 0 5 days ago by Eric Allen
Bulk S3 Bucket 8 5 days ago by Martin Bunting
people bulk import with roles and divisions 5 5 days ago by Mark Cockrell
Original post by Tommy Braes
WhatsApp transfer to Bot 0 6 days ago by Alexander Martinez
Interaction Details by Queue/ Workgroup
2 6 days ago by Jessica Rapozo-Hansford
Group Membership Inconsistency
2 6 days ago by Emily Kammerer
NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video) 36 6 days ago by Shikha Khattar
Original post by Saramar Vallejo
PureCloud integration to Netsuite CRM
2 6 days ago by Greg Gardner
Original post by Frank Mirecki
Interoperability with Engage
2 6 days ago by warren beddie
Original post by Bharat Rudrakshala
Email PKI encryption
3 7 days ago by Carlos Pinto Correia