Genesys Cloud CX

1 to 50 of 6072 threads (24.1K total posts)
  Thread Subject Replies Last Post Status
Voicebot transcript when transferring call to an agent
0 4 hours ago by Giuliano Ferri
Unable to Integrate facebook 0 8 hours ago by Mourya Chintapatla
Coming Soon: New User Activity Indicators 0 yesterday by trey buck
Common Module version check
2 yesterday by Cory King
Export always completed with partial results/Query around data
1 yesterday by James Riley
Original post by Daniel Mooney
PureCloud for salesforce: Auto-create case when a call comes in
1 yesterday by Nivedha Kalathi
Original post by Trisha Roskom
Voice calls between Edges
0 yesterday by Oliver Martinez
Digital interactions move to transcription tab - User interface update
24 yesterday by Brock Stai
Original post by Natalia Abad
Restricting Agents from seeing other agents' schedules and notes in Genesys Cloud
8 yesterday by Jon Baldwin
The Edge does NOT recognize the voice and the call hangs up.
0 yesterday by Oliver Martinez
Custom Payload in Dialogflow CX - chatbot 0 yesterday by Serena Spaccesi
Multiple inbound calls in one conversation ID
5 yesterday by Chris Bohlin
Original post by Raghavapvds Raghavapvds
Screen Pop in Zendesk not working 1 yesterday by Richard Schott
Original post by Johannes Ganter
Salesforce integration and SF_URLPop
1 yesterday by James Riley
Original post by Clayton Curtis
Data Actions S.O.S. 4 yesterday by Tina Yocum
Secure Pause API License Requirements
5 yesterday by Chris Mayo
Rich media support on Messenger 1 2 days ago by Anthony Romero
Original post by Giuliano Ferri
Q&A Show - Questions about Web Messaging?
0 2 days ago by Matt Lawson
Web Messaging - Chat Language Translation Options
7 2 days ago by Dimitri Spiropoulos
Original post by Jag Vedakumar
Audio Profiles not persistant
6 2 days ago by Andrew Lewis
Original post by Joshua Civitareale
How to access call recordings older than 18 months
9 2 days ago by Richard Lythaby
Original post by Paul Cox
Genesys AudioHook Monitor GA
0 2 days ago by Rebecca Owens
Play audio with duration
0 2 days ago by Reginald Sheraton
What are you use cases for Dynamic Slots
3 2 days ago by Thomas Repking
Original post by Robert Wakefield-Carl
Queue Metrics Interval Export - Multiple queues
0 2 days ago by Daniel Holm
Release Notes - 18/05/2022
4 2 days ago by Reginald Sheraton
Multiple Contact List in the Same Campaign
0 2 days ago by Hillem Duarte
dropped call notification 0 2 days ago by John Hong
WebRTC - Visitor calling from Website?
3 3 days ago by Casey Ramirez
Original post by Yaw Han Chin
Best Time to Call: Changing Outbound contact numbers in Outbound flow to make number uncallable 11 3 days ago by Eric Allen
Genesys Cloud CX Weekly Release Notes - 5/18/2022
0 3 days ago by Matt Lawson
Have you ever wanted to learn about Intent Miner on Genesys Cloud? You can on Beyond!
5 3 days ago by Jane Hendricks
Performance reports scheduled exports issues??
38 3 days ago by Maisey Harris
Original post by monique morel-peseski
SMS Campaigns
1 3 days ago by Jody Nabuurs
Original post by Martin Bunting
Disable a Button in a Script 1 3 days ago by Philip Thys
Can a supervisor transfer a call back from one agent to another? 4 3 days ago by Juan Antonio Pérez Buján
Original post by Beth Underwood
Setting a default wrap-up code
7 3 days ago by Juan Antonio Pérez Buján
Original post by Mostafa Oudderhem
System Away, Idle
0 3 days ago by James Whitfield
Workspace - Schedule tab returns to default
1 3 days ago by Timothy Eastman
Original post by Andrew Doller
WebRTC using WebProxy(Zscaler)
11 3 days ago by Vincent Sabolboro
Original post by Rajeev Srikant
Modifying prompts without having to re-publish the Inbound Call Flow
2 3 days ago by John Anaya
GC Desktop App / System Freezing
3 4 days ago by Steve Parsons
Placing calls on behalf of a queue
2 4 days ago by Elliott Chambers
Activate or deactivate an #emergency group by call
11 4 days ago by Philip Thys
Original post by Thomas Repking
Archival Storage Limit?
2 4 days ago by Yaw Han Chin
📢 SIGN UP NOW: Genesys Cloud WEM Demo Series! 📢
0 5 days ago by Marcela Areiza
After Call Work (ACW ) - Ability to extend timeout
0 5 days ago by Sachi Pradhan
Multi Tab with Genesys Salesforce (lightening)
2 5 days ago by Clayton Curtis
Architect flow TTS playback for dynamic data
4 5 days ago by Simon Brown
Barge-in function
2 5 days ago by Chengcheng Zhang