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Intraday Monitoring nº Agents
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0
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10 minutes ago
by
ANA BELEN ALONSO VIDALES
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Shift Bidding In CX Cloud
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6
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12 hours ago
by
Gina Palmer
Original post by
Chris Alwood
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Genesys Cloud Release Notes | April 15 2024
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0
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21 hours ago
by
Tracy Vickers
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Searching for "No Topics Detected" interactions
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8
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4 days ago
by
Anik Dey
Original post by
Daniel Marrero
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How to Get Actual Concurrency for Chat/SMS queus
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4
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4 days ago
by
Christopher Johnson
Original post by
Jefferson Dela Cruz
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Workplan and Forecast are set up to run schedules to 8pm, but the schedules are only generating 8:00am - 4:00pm
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1
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4 days ago
by
Jay Langsford
Original post by
Nathan Gould
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Agents view own adherence
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3
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5 days ago
by
Belinda Herrera
Original post by
Wendy Dodson
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Error/Notification "Large number of shift notifications..."
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4
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6 days ago
by
Jay Langsford
Original post by
Shannon Hellner
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Genesys Cloud Release Notes | April 8 2024
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0
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7 days ago
by
Tracy Vickers
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Disputes - limiting the number of evaluations an agent can dispute?
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2
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10 days ago
by
Nolan Raess
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Survey combined with a quality evaluation
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1
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10 days ago
by
Herrick Mai
Original post by
Cherri Lindquist
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Xperience 2024 Trivia Tower - Join in the Fun!
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0
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11 days ago
by
Tracy Vickers
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how do you create the relationship between an agent and their supervisor, so that late requests in the Tempo app work as designed?
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2
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11 days ago
by
Vaun McCarthy
Original post by
Conor Twomey
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Best Practice for agents to return calls on next day with time zone restrictions.
Workforce Engagement Management
Routing
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3
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12 days ago
by
Anton Vroon
Original post by
Wendy Dodson
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Evaluation/Quality Policy: Why is my quality policy not working?
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5
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12 days ago
by
Herrick Mai
Original post by
Shelby Cronk
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Colour coding for fixed lunches
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6
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12 days ago
by
Aafreen Khan
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Genesys Forecast FTE needs
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3
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13 days ago
by
Daniel Chapdelaine
Original post by
Cody Herr
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Genesys Cloud Release Notes | April 1st 2024
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0
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14 days ago
by
Tracy Vickers
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Adding an ad-hoc activity to a schedule
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6
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14 days ago
by
David Branigan
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Continuous Forecasting
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12
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14 days ago
by
Daniel Chapdelaine
Original post by
Angela Dunlop
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Dashboard -- Can I show a count of a specific wrap up code by queue?
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0
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17 days ago
by
Lisa Cummings
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New Community Video Series - meet one of our own members
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1
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17 days ago
by
Jacqueline Turner
Original post by
Tracy Vickers
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Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
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1
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17 days ago
by
Jay Langsford
Original post by
Andrea Rushfeldt
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Are you able to copy and paste and entire week of shifts for an agent.
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1
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18 days ago
by
Jay Langsford
Original post by
Nathan Gould
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Adherence Exceptions
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5
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18 days ago
by
Gina Palmer
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Secondary Status Codes
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1
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20 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
Aaron Buckley
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Forecasting for chat concurrency
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33
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20 days ago
by
Steven Johnson
Original post by
Shannon Hellner
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Genesys Cloud Release Notes | March 25 2024
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0
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21 days ago
by
Tracy Vickers
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When I turn on "Show Explanations" my Scheduled, Required and Permformance data shows double data
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1
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21 days ago
by
Jay Langsford
Original post by
Conor Twomey
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Cloud CX equivalent for 'Single Skill Equivalents (SSE) to Multi-Skill Equivalents (MSE)' in Genesys Engage WFM
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2
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22 days ago
by
Aparna Peri
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Adjusted Required Staff and Performance Metrics in Schedule View
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68
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24 days ago
by
Christopher Johnson
Original post by
Belinda Herrera
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Forecast/schedule sync
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2
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24 days ago
by
Karen Bell Wright
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Backfill shift after Time Off removed from schedule or "emergency" is over
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4
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26 days ago
by
Damaris Scott
Original post by
Shelby Cronk
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Play in this contest before it closes tomorrow!!
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0
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26 days ago
by
Nicole Milliken
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Low Latency Enabled
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1
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27 days ago
by
Mark Fagus
Original post by
Shelby Cronk
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Genesys Cloud Release Notes | March 18 2024
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0
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28 days ago
by
Tracy Vickers
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Adjusted required higher than expected
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2
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one month ago
by
Jay Langsford
Original post by
Nathan Gould
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Scheduled, Required and Performance
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0
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one month ago
by
Candace Hutchison
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Adding the same phrase to multiple topics
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0
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one month ago
by
Shelby Cronk
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dialog box bug clicking enter should not exit a dialog box
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1
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one month ago
by
Joseph Behymer
Original post by
Conor Twomey
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Real Time Adherence Showing Agent in OOO Even Though They're Not
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1
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one month ago
by
Jay Langsford
Original post by
Shelby Cronk
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Queue Depth Reporting and/or Alerts
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0
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one month ago
by
Lachlan Gordon
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Genesys Tempo App Notifications and Running Late feature
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3
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one month ago
by
Kylee Kasper
Original post by
Conor Twomey
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Historical Adherence Route Across MUs Replaced with Bulk Routing
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0
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one month ago
by
Kylee Kasper
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Move Agents from one MU to another.
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9
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one month ago
by
Breno Canyggia Ferreira Marreco
Original post by
Johnathon Nelson
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Planning group
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1
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one month ago
by
Breno Canyggia Ferreira Marreco
Original post by
ANA BELEN ALONSO VIDALES
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Is there a way to add a suer's language when importing them into Genesys
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1
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one month ago
by
Breno Canyggia Ferreira Marreco
Original post by
Nathan Gould
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Genesys Cloud Release Notes | March 11 2024
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0
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one month ago
by
Tracy Vickers
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Calibration Screens
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2
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one month ago
by
Cressida Gioiella
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Shift Bid
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7
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one month ago
by
Damaris Scott
Original post by
Wendy Dodson
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