Genesys Cloud - Main

1 to 50 of 9815 threads (41K total posts)
  Thread Subject Replies Last Post Status
Genesys Cloud Integration with Mulesoft (Web Service data intergration)
 
Genesys Cloud Topics Integrations
2 17 minutes ago by Adesh Jadhav
Creates flowcharts of Genesys cloud or PureConnect interaction flow 204 2 hours ago by Takamune ISHIGE
Callback Handle Times 19 3 hours ago by Stephen Abercrombie
Original post by Sabyasachi Pradhan
Stuck Interactions 15 5 hours ago by Suraj Bhan Malik
Original post by Siddhartha Chopdar
How to create OPENAPI Specification 3.x compliant API Specs with Genesys as API Provider
 
Genesys Cloud Topics Unsure/Other
0 5 hours ago by Sagar Tawde
PDF links unable to be opened from Agent Assist 0 6 hours ago by Tony Gibson
One-Way Audio
 
Genesys Cloud Topics Telephony
2 6 hours ago by John Korn
Original post by Gavin Hoffman
Nested Consult Calls - Consult while on a Consult Question 1 7 hours ago by Robert Wakefield-Carl
Original post by Sijia Wu
Call Gets Put on Hold when IM message comes in on WebEx
 
Genesys Cloud Topics Integrations Telephony
1 7 hours ago by Robert Wakefield-Carl
Original post by Tho Vo
Admin/Contact Center/ACD Skills and Languages admin page getting a technology update 1 7 hours ago by Robert Wakefield-Carl
Original post by Zoltan Juricskay
Search String in Debug Log on a Call for Reporting 1 7 hours ago by Robert Wakefield-Carl
Original post by Jennifer DiCesare
Additional Filter Needs
 
Genesys Cloud Topics Reporting/Analytics
1 7 hours ago by Robert Wakefield-Carl
Original post by Amanda Ballard
Web Survey via WhatsApp 1 7 hours ago by Robert Wakefield-Carl
Original post by Andy Jackson
Wrap up Performance and Setting the Wrap up via API/Data Action 1 7 hours ago by Robert Wakefield-Carl
Original post by Dewald Smit
Percentage Screen Recordings 1 7 hours ago by Robert Wakefield-Carl
Original post by Anton Vroon
Last in, First out Queue with Salesforce Integration 1 7 hours ago by Robert Wakefield-Carl
Original post by Talha Salman
Messaging: Wait for Input - then transfer to ACD
 
Genesys Cloud Topics Digital Channels
1 8 hours ago by Robert Wakefield-Carl
Original post by Thomas Schepers
Internal transfers
 
Genesys Cloud Topics Architecture and Design
2 8 hours ago by Aparna Peri
Architect data tables user interface updates
 
Genesys Cloud Topics Architecture and Design
42 10 hours ago by Vaun McCarthy
Original post by Amelie Wisniak
Digital Bot - SMS - Pre Registration 3 10 hours ago by Anton Vroon
Original post by Kellyn DuBois
Decisions - Custom Expression
 
Genesys Cloud Topics Architecture and Design
5 11 hours ago by Jan Heinonen
Original post by Lewis Staffa
API
 
Genesys Cloud Topics Architecture and Design
1 12 hours ago by Breno Canyggia Ferreira Marreco
Original post by Juan Ayala
Agents being forced off queue
 
Genesys Cloud Topics Telephony Unsure/Other
10 15 hours ago by Michael Hutchinson
Original post by Andrew Lewis
Callbacks Included in Service Level Reporting?
 
Genesys Cloud Topics Reporting/Analytics
1 15 hours ago by Gina Palmer
Original post by Scott Blanchard
Invoke URL when dialing contact in preview campaign
 
Genesys Cloud Topics Architecture and Design
5 15 hours ago by Steven Busse
Original post by Charis Sideridis
Transfers roadmap including new transfer APIs
 
Genesys Cloud Topics Roadmap/New Features
12 16 hours ago by David Farrell
WhatsApp surveys
 
Genesys Cloud Topics Conversational AI ...
5 16 hours ago by Andy Jackson
Original post by Mariano Krnjan
MU to Staffing Group Time Off Allotment Issue
 
Genesys Cloud Topics Reporting/Analytics
3 16 hours ago by Brandi Tifft
Impossible to hang up a call
 
Genesys Cloud CX Technical Account Managers Telephony UI Genesys Cloud Topics Omni-Channel ... Telephony User Created   hang
1 16 hours ago by Breno Canyggia Ferreira Marreco
Original post by Catherine DUPIRE
Sending surveys on calls without recording 9 18 hours ago by Stefan Döring
Original post by Jonas Kristensen
Genesys Cloud CX Release Notes - April 15 2024
 
Genesys Cloud Topics Roadmap/New Features
0 18 hours ago by Antwuan Rencher
Noise cancelling headsets - which would you suggest?
 
Genesys Cloud Topics SIP/VolP Telephony
5 yesterday by Christoph Domaschke
Original post by Radosław Ptasznik
Web Messaging - Supported Content Profile Temporarily Disabled
 
Genesys Cloud Topics Digital Channels
0 yesterday by Angelo Cicchitto
Agent UI - New Email view feedback/issue 0 yesterday by Robert Niblock
How to Continue play the Barge while talking or other background noice
1 yesterday by Anton Vroon
Original post by Ravi Theja Panem
Voicemail Reporting through API
 
Genesys Cloud Topics Reporting/Analytics Telephony
1 yesterday by Vaun McCarthy
Original post by Sagar Tawde
WebRTC Questions? Check out this Q&A Show!
 
Genesys Cloud Topics Unsure/Other
10 yesterday by Vaun McCarthy
Original post by Nicole Milliken
Custom Roles viewing Directory / Group on the Admin page
 
Genesys Cloud Topics Platform Administration
3 2 days ago by Vaun McCarthy
Original post by Reuben Goodwin
Calls Dropping While in DialogFlow Virtual Agent 1 2 days ago by Brad Wehmeier
Original post by Nichole Conway
Empty the contact list at end of the day
 
Genesys Cloud Topics Outbound
6 3 days ago by Steven Busse
Original post by Sagar Tawde
Logitech Headset 390
 
Genesys Cloud Topics Telephony
3 3 days ago by Ramamoorthy Shanmugam
Original post by Rakesh Kumar Jha
Alphabetize or Sort List of Evaluation Forms?
 
Genesys Cloud Topics Quality Management
2 3 days ago by Herrick Mai
Original post by Lisa Johnson
Calls going straight to voicemail
 
Genesys Cloud Topics Telephony
2 3 days ago by Matt Asselin
How to format text under expression like bold, italics, underlined etc for a variable in a digital bot flow? 6 3 days ago by Khurshid Ali
Digital Bot Flow forms fillup instead of asking multiple times? 1 3 days ago by Jan Heinonen
Original post by Khurshid Ali
Deleted/Removed Campaigns - Campaign Progress Reporting
 
Genesys Cloud Topics Outbound Reporting/Analytics
0 3 days ago by Steven Busse
Action to Send Message to Conversation Not Working
 
Genesys Cloud Topics Digital Channels Integrations
3 3 days ago by Jan Heinonen
Original post by Waqar Mahmood
After end call transfer to flow 7 3 days ago by Christoph Domaschke
Original post by Nuttapong Limadisai
Export Panel Enhancements Temporarily Disabled
 
Genesys Cloud Topics Reporting/Analytics
1 4 days ago by Eric Chang
Original post by Greg Cole
Evaluation Activity - All Users Showing Under Evaluator Name
 
Genesys Cloud Topics Quality Management
4 4 days ago by Mikaylah Smith