Genesys Cloud CX (formerly PureCloud)

1 to 50 of 5279 threads (20.5K total posts)
  Thread Subject Replies Last Post Status
Queue Activity Details not respecting division control
1 5 hours ago by Vaun McCarthy
Original post by Robert Wakefield-Carl
Twitter integration with Platform
4 6 hours ago by Vinayak Vagal
Web Messaging and message.message.body
1 9 hours ago by Robert Wakefield-Carl
Original post by Sébastien Arpin
Email Channel - Automatic responses to interactions.
1 10 hours ago by Robert Wakefield-Carl
Original post by Daniel Mooney
Is there a way to pass data from a web page to web messager before speaking with a customer
1 10 hours ago by Robert Wakefield-Carl
Original post by Sathish Mohanakrishnan
Issues when moving Agent from one Management Unit to another
3 11 hours ago by Jay Langsford
Original post by Melinda Roberts
Dynamics CRM Ticket open/closed
3 12 hours ago by Maksim Gill
Original post by Charaf Eddine Chemlal
Disable Quotes messages
5 19 hours ago by R. Reinold
Original post by Greg Beal
Query regarding the reporting capabilities of Bullseye routing 12 20 hours ago by Chris Bohlin
Original post by Daniel Mooney
Issues with Screen Recording when using USB-C Docking Stations 4 21 hours ago by Daniel Ho
Original post by Brenda Wynne
Genesys Cloud CX Weekly Release Notes - 10/27/2021
0 23 hours ago by Matt Lawson
Genesys Cloud Hybrid Media Orgs BETA --- Coming soon! 8 yesterday by Greg Shultz
Original post by Alan Lanteigne
"New and Improved" Ideas Lab - all previous Idea numbers and hyperlinks now invalid?
2 yesterday by Javier Del Olmo
Original post by Jeffrey Hoogkamer
Availability of Reporting on Flow Milestones 8 yesterday by Reginald Sheraton
Original post by Malcolm Green
Average Handle Time (AHT) - Handled vs. Answered Calls
3 yesterday by Robert Wakefield-Carl
Original post by Diana Bulloss
Bulk archive old recordings 7 yesterday by Benny Martinez
How to use Slop Regex to capture entry 4 yesterday by Robert Wakefield-Carl
Original post by Sébastien Arpin
Report Agent calls per Queue
5 yesterday by Linda Greenshields
Original post by John Donato
Architect flow outcome functionality in Genesys Dialog Engine Bot Flows - On Hold
0 yesterday by Rebecca Owens
Agent status not updating properly 21 yesterday by Rajnish Roy
Original post by Sven Schiller
Issues with PureCloud on Salesforce Lightning
3 yesterday by Richard Schott
Original post by Peter Dimatulac
After unlocking the PC the headset is no longer recognized
6 2 days ago by Santhosh Koroth
Remote Interaction Disconnection Reporting
0 2 days ago by Daniel Mooney
How to download a completed survey form
0 2 days ago by Surya Kotey
Ports and services for WebRTC phones under BYOC Cloud
2 2 days ago by Vaun McCarthy
Original post by Rajeev Srikant
Genesys BYOC - IP Address Range
11 2 days ago by Rajeev Srikant
Core Services + DNS
6 2 days ago by Rajeev Srikant
JSON custom fields "null"
1 2 days ago by Vaun McCarthy
Original post by David Arranz
Agentless campaign dialing a GC group
0 2 days ago by Nebojsa Radovanovic
Show Real time Transcription on Genesys cloud desktop agent 17 2 days ago by Vincent Sabolboro
Original post by Rakesh Singh
Genesys Cloud Q&A Show - Episode 22
0 2 days ago by Matt Lawson
Number of reference keys for a data table?
2 2 days ago by Jackie Maher
Time off planning 11 2 days ago by Sanjana SeetharAM
Original post by Darren Leahy
Outbound Dialer (Mark Contact as Already Called)
2 2 days ago by Craig Stevenson
Original post by Chris Carr
APIs for showing detailed report for the selection of the evaluation forms
2 3 days ago by Rakesh Tailor
Original post by Hazem Saeed
Azure Active Directory for Genesys Cloud SCIM
2 3 days ago by Edgar Lun Pum
Agent Queue Assignment Report
2 3 days ago by Taras Buha
Original post by Juan Foreman
New Relic service
4 3 days ago by Rajeev Srikant
Original post by 一雄 荒木
Access to 'Directory' in Admin UI
0 3 days ago by Malcolm Green
Recording a User Prompt from an External Phone
2 3 days ago by Malcolm Green
Outbound Campaign for Genesys Trunk testing 3 3 days ago by Daniel Buxton
Original post by Alastair Pitt
Transfer FAX to EMAIL
1 3 days ago by Robert Wakefield-Carl
Original post by Arul ThomasAntonyPillai
Out of hours voicemail to on call agent 1 4 days ago by Robert Wakefield-Carl
Original post by Steve Wright
Email Signature
1 4 days ago by Robert Wakefield-Carl
Original post by Heather Higginbotham
Changing From in email response
1 4 days ago by Robert Wakefield-Carl
Original post by Heather Higginbotham
Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name 9 4 days ago by Jorge Negri
Where can I find the definition for the headers selection in the Queue Activities> Agent tab?
1 5 days ago by Robert Wakefield-Carl
Original post by Jean Lam
Transfer to Flow inter- division
1 5 days ago by Robert Wakefield-Carl
Original post by Dan Zott
Is there a way to list all agents belonging to a queue or Division?
7 5 days ago by Warren Beddie
Original post by Jean Lam
Live Monitoring Agents 19 5 days ago by Vincent Sabolboro
Original post by Dean Thames