Genesys Cloud (formerly PureCloud)

1 to 50 of 4412 threads (17K total posts)
Thread Subject Replies Last Post
Workforce Management
2 8 minutes ago by Jay Langsford
Original post by menna ibrahim
Nuance Support 0 2 hours ago by Gaurav Gupta
Architect Integration with Microsoft Luis Voice bot. 0 3 hours ago by Gaurav Gupta
Passing Speech to text as variable in Data Actions 1 5 hours ago by Vaun McCarthy
Original post by Maloy Karmakar
Email. Modify the body of an email
0 14 hours ago by Martin Bunting
Genesys Cloud Weekly Release Notes - 3/3/2021
0 17 hours ago by Matt Lawson
Screen Share Trouble Shooting 3 18 hours ago by Robert Wakefield-Carl
Original post by Julie Green
NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video) 12 18 hours ago by Martin Bunting
Original post by Sara Vallejo
#Call Flow # Answering Machine detection # Call Analysis Response
3 19 hours ago by Nuphar Schwartz
Data Action Log or monitoring
0 19 hours ago by Blake Anderson
Branch Routing Challenge
3 20 hours ago by Gordon Bell
Callback caller ID 4 21 hours ago by Mariano Martinez
Original post by Julie Green
Error When Using Script 4 22 hours ago by Louis D'Ambrosio
Developing Performance Dashboard in Genesys Cloud
0 yesterday by Frederic Prat
Set voicemail language per user 4 yesterday by Sergio Rota
Original post by Marco Choiniere
Calculate 10 minutes before current date&time in Architect ? 2 yesterday by Mostafa Oudderhem
Platform API Client SDK - RoutingAPI 3 yesterday by Rene Perez Solis
Remote access to Voicemail
5 yesterday by Robert Wakefield-Carl
Original post by Martin Bunting
There is a Permission or way to avoid the agenr deselect his WebRTCPhone himself
0 yesterday by Edwin Moreno
SSO integration with ADFS/Azure AD - Auto Provisioning 13 yesterday by prem venkatesh
Agent machine without internet access 1 yesterday by Robert Wakefield-Carl
Original post by Maloy Karmakar
Set Wrap up code in script
3 yesterday by Piotr Danielewski
Original post by Shwetha Ravichandran
Send an SMS using the API
18 yesterday by Anurag Gusain
Original post by Bastien PUYGRANIER
Service Level metrics
3 yesterday by Bruce Lambert
Original post by Julie Green
Wrap-up codes assigned by outbound dialing
4 yesterday by Velmani Natarajan
Digital Add Ons - Permissions 0 yesterday by Mark Elliott
Genesys Dialogue Engine now support of Voice Channel 7 yesterday by Donald Huovinen
Original post by Shalom Benzaquen
Accessing UUI data for reporting purposes
2 2 days ago by Piotr Danielewski
Ability to route email through a architecture email flow before sending it out. 1 2 days ago by Robert Wakefield-Carl
Original post by Rajnish Roy
When is a policy evaluated?
1 2 days ago by Robert Wakefield-Carl
Original post by Giovanni Laino
AWS Direct Connect
1 2 days ago by Robert Wakefield-Carl
Original post by Gaurav Gupta
Audible Alerts for non Voice Interactions (SMS, email) 4 2 days ago by Paul Dittrich
Original post by Brenda Wynne
Polycom Zero Touch Provisioning 2 2 days ago by Martin Bunting
Change Agent Status After Call Alert TimeOut 2 2 days ago by Todd Dowdy
DNS SRV records for regions don't exist 2 2 days ago by Paul McGurn
Microsoft Edge Chromium Support for webRTC 1 2 days ago by Robert Wakefield-Carl
Original post by Tony Sturgeon
Genesys E-Mail Survey - Concerns/Questions 1 2 days ago by Robert Wakefield-Carl
Original post by Thomas Jackson
What is the email formats recieved by the Genesys Cloud status Email subscription ?
1 2 days ago by Robert Wakefield-Carl
Original post by Lucas Arruda Fernandes
Canned Response Inline Images 3 2 days ago by Mark Elliott
Original post by Brian Allison
"Protected" Flag (Legal Hold)
2 2 days ago by Twane Boettinger
How can we only record outbound calls to area codes in one party consent states
1 2 days ago by Robert Wakefield-Carl
Original post by Chris Peters
Audit Log | People and Permissions
1 2 days ago by Robert Wakefield-Carl
Original post by Blake Anderson
Multiple monitors - screen recording 9 3 days ago by Vaun McCarthy
Gamification - Default Metrics 4 3 days ago by Vaun McCarthy
Original post by Amber Krueger
Email via Salesforce (email to case) vs Email via Genesys Cloud (using integration) and WFM/metrics 5 4 days ago by Vaun McCarthy
Edge N+1 3 4 days ago by Robert Wakefield-Carl
Original post by Stephen King
conversation > call > accept 4 5 days ago by Martin Bunting
Original post by Chip Sharp
Retrieval of Edge logs from Telephony Admin UI - Product Ideas - Voting 20 5 days ago by George Ganahl
Original post by Ben Perera
Microsoft Dynamics Integration
1 5 days ago by Jeff Byard
Original post by Matthew Rauenzahn
Data Action to retrieve the longest waiting time for calls waiting on queue 4 5 days ago by Mostafa Oudderhem