Genesys Cloud (formerly PureCloud)

1 to 50 of 4413 threads (17K total posts)
Thread Subject Replies Last Post
Stir/Shaken Anti-Spoofing
 
PureCloud Topics Telephony
0 19 minutes ago by Dean Thames
Workforce Management
 
PureCloud Topics Implementation
2 an hour ago by Jay Langsford
Original post by menna ibrahim
Nuance Support 0 3 hours ago by Gaurav Gupta
Architect Integration with Microsoft Luis Voice bot. 0 4 hours ago by Gaurav Gupta
Passing Speech to text as variable in Data Actions 1 6 hours ago by Vaun McCarthy
Original post by Maloy Karmakar
Email. Modify the body of an email
 
PureCloud Topics Digital Channels
0 15 hours ago by Martin Bunting
Genesys Cloud Weekly Release Notes - 3/3/2021
 
PureCloud Topics Roadmap/New Features
0 18 hours ago by Matt Lawson
Screen Share Trouble Shooting 3 19 hours ago by Robert Wakefield-Carl
Original post by Julie Green
NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video) 12 19 hours ago by Martin Bunting
Original post by Sara Vallejo
#Call Flow # Answering Machine detection # Call Analysis Response
 
PureCloud Topics Architecture and Design
3 20 hours ago by Nuphar Schwartz
Data Action Log or monitoring
 
PureCloud Topics Integrations
0 20 hours ago by Blake Anderson
Branch Routing Challenge
 
PureCloud Topics Routing (ACD/IVR)
3 21 hours ago by Gordon Bell
Callback caller ID 4 22 hours ago by Mariano Martinez
Original post by Julie Green
Error When Using Script 4 23 hours ago by Louis D'Ambrosio
Developing Performance Dashboard in Genesys Cloud
 
PureCloud Topics Reporting/Analytics
0 yesterday by Frederic Prat
Set voicemail language per user 4 yesterday by Sergio Rota
Original post by Marco Choiniere
Calculate 10 minutes before current date&time in Architect ? 2 yesterday by Mostafa Oudderhem
Platform API Client SDK - RoutingAPI 3 yesterday by Rene Perez Solis
Remote access to Voicemail
 
PureCloud Topics Telephony
5 yesterday by Robert Wakefield-Carl
Original post by Martin Bunting
There is a Permission or way to avoid the agenr deselect his WebRTCPhone himself
 
PureCloud Topics Telephony
0 yesterday by Edwin Moreno
SSO integration with ADFS/Azure AD - Auto Provisioning 13 yesterday by prem venkatesh
Agent machine without internet access 1 yesterday by Robert Wakefield-Carl
Original post by Maloy Karmakar
Set Wrap up code in script
 
PureCloud Topics Routing (ACD/IVR)
3 yesterday by Piotr Danielewski
Original post by Shwetha Ravichandran
Send an SMS using the API
 
PureCloud Topics Implementation Outbound
18 yesterday by Anurag Gusain
Original post by Bastien PUYGRANIER
Service Level metrics
 
PureCloud Topics Reporting/Analytics
3 yesterday by Bruce Lambert
Original post by Julie Green
Wrap-up codes assigned by outbound dialing
 
PureCloud Topics Outbound
4 yesterday by Velmani Natarajan
Digital Add Ons - Permissions 0 yesterday by Mark Elliott
Genesys Dialogue Engine now support of Voice Channel 7 yesterday by Donald Huovinen
Original post by Shalom Benzaquen
Accessing UUI data for reporting purposes
 
PureCloud Topics Reporting/Analytics
2 2 days ago by Piotr Danielewski
Ability to route email through a architecture email flow before sending it out. 1 2 days ago by Robert Wakefield-Carl
Original post by Rajnish Roy
When is a policy evaluated?
 
PureCloud Topics Quality Management
1 2 days ago by Robert Wakefield-Carl
Original post by Giovanni Laino
AWS Direct Connect
 
PureCloud Topics Architecture and Design
1 2 days ago by Robert Wakefield-Carl
Original post by Gaurav Gupta
Audible Alerts for non Voice Interactions (SMS, email) 4 2 days ago by Paul Dittrich
Original post by Brenda Wynne
Polycom Zero Touch Provisioning 2 2 days ago by Martin Bunting
Change Agent Status After Call Alert TimeOut 2 2 days ago by Todd Dowdy
DNS SRV records for regions don't exist 2 2 days ago by Paul McGurn
Microsoft Edge Chromium Support for webRTC 1 2 days ago by Robert Wakefield-Carl
Original post by Tony Sturgeon
Genesys E-Mail Survey - Concerns/Questions 1 2 days ago by Robert Wakefield-Carl
Original post by Thomas Jackson
What is the email formats recieved by the Genesys Cloud status Email subscription ?
 
PureCloud Topics Ask Me Anything (AMA)
1 2 days ago by Robert Wakefield-Carl
Original post by Lucas Arruda Fernandes
Canned Response Inline Images 3 2 days ago by Mark Elliott
Original post by Brian Allison
"Protected" Flag (Legal Hold)
 
PureCloud Topics Reporting/Analytics
2 2 days ago by Twane Boettinger
How can we only record outbound calls to area codes in one party consent states
 
PureCloud Topics Outbound
1 2 days ago by Robert Wakefield-Carl
Original post by Chris Peters
Audit Log | People and Permissions
 
PureCloud Topics Platform Administration
1 2 days ago by Robert Wakefield-Carl
Original post by Blake Anderson
Multiple monitors - screen recording 9 3 days ago by Vaun McCarthy
Gamification - Default Metrics 4 3 days ago by Vaun McCarthy
Original post by Amber Krueger
Email via Salesforce (email to case) vs Email via Genesys Cloud (using integration) and WFM/metrics 5 4 days ago by Vaun McCarthy
Edge N+1 3 4 days ago by Robert Wakefield-Carl
Original post by Stephen King
conversation > call > accept 4 5 days ago by Martin Bunting
Original post by Chip Sharp
Retrieval of Edge logs from Telephony Admin UI - Product Ideas - Voting 20 5 days ago by George Ganahl
Original post by Ben Perera
Microsoft Dynamics Integration
 
PureCloud CRM integrations PureCloud Topics Integrations
1 5 days ago by Jeff Byard
Original post by Matthew Rauenzahn