Genesys Cloud (formerly PureCloud)

1 to 50 of 3898 threads (15.1K total posts)
Thread Subject Replies Last Post
Passing data to Dialogflow bot
6 an hour ago by Kartik Sura
WFM Time off - daily length? 1 3 hours ago by Jay Langsford
Original post by Vaun McCarthy
Add Platform
0 9 hours ago by Reginald Sheraton
Edge Mini Ports? 1 9 hours ago by Teja Darbha
Original post by Vaun McCarthy
Generic SIP registration on BYOC Premises Virtual Edge 2 18 hours ago by Henrique Sujdik
Inserting a table into a canned response 2 yesterday by Emily Kammerer
How does Genesys Cloud defines the media path of WebRTC for BYOC Premises? 3 yesterday by Henrique Sujdik
Agent Status Incorrect
9 yesterday by Dean Thames
Call Data Action - Retrieved Data
4 2 days ago by Teja Darbha
Original post by noufal ebrhaim
Issue locating Recording of Consult Calls
1 4 days ago by George Ganahl
Original post by Cedric Harris
ACD Timeout 2 4 days ago by George Ganahl
Original post by Aakanksha Goyal
Q&A Show: nGAGEMENT Solution & Gamification Event Series
0 4 days ago by Matt Lawson
Consult while on a consult?
0 4 days ago by Vaun McCarthy
Holiday Scheduling
10 4 days ago by Mike Steinke
Original post by Ben Marthin
AWS Lex Integration
0 4 days ago by Anurag Gusain
Modify the key change schedule
0 4 days ago by William Martín Chávez González
Request Template in Web Service Data Action
10 4 days ago by William Martín Chávez González
Original post by 誠人 永井
Admin vs Master Admin
5 4 days ago by Brenda Wynne
Original post by Vaun McCarthy
Screen Recording and Network Firewall Issue 0 4 days ago by Brenda Wynne
Multi-monitor Screen Recording
1 4 days ago by Brenda Wynne
Original post by Lesley Vereen
Permissions for Agents to see Chat Transcripts 0 4 days ago by Louis D'Ambrosio
Email Domain
2 5 days ago by Suresh Kumar
Exceptions
0 5 days ago by Rachel Hancock
Action after wrapup code
1 5 days ago by George Ganahl
Original post by Antoine LETOMBE
The Genesys Gamification Event Series has started! Come join us in the WEM Community!
0 5 days ago by Marcela Areiza
Data Table Lookup, Switch, & Logical Functions
4 5 days ago by Angel Rodriguez
Sentiment Tracking 3 5 days ago by Rakesh Tailor
Original post by Kymberli O'Hagan
How to setup on a Web Survey Multiple choice question, to select more than one answer?
2 5 days ago by Ratnarajah Rajkumar
TrunkID 0 5 days ago by Christopher Carr
Reply Button 2 5 days ago by Brendan Binns
SMTP integration 4 5 days ago by Edward Wu
Original post by Alfonso Colomina
Why does not works the Escape sequences in message body of Send Auto Reply action
2 5 days ago by Gladys Galabay
The address on this Location has not been verified. - How can I verify a location's address? 8 5 days ago by George Ganahl
Original post by Monica Michaud
Screen recording setup 3 5 days ago by Brenda Wynne
Original post by Darryn Chang
External contacts with National number format 1 5 days ago by George Ganahl
Original post by Nicolas Ichah
Third-party text-to-speech delay 0 6 days ago by Rogier Thomas
Prompt name in Variable
9 6 days ago by Rebecca Owens
Original post by Gomathi Vasagam
Behavior of callbacks offered in queued call flows
3 6 days ago by Teja Darbha
Original post by William Martín Chávez González
Get purecloud email address
3 6 days ago by Brendan Binns
Division level filtering with Canned Responses
0 6 days ago by Satish Pallapotu
Canned Responses 3 6 days ago by Satish Pallapotu
Original post by Louis D'Ambrosio
Integrating Amazon Lex Into Call Flow
0 7 days ago by Nathan Holland
Genesys Cloud is Work-From-Home ready but there are some items to consider when transitioning
0 7 days ago by Rebecca Harper
PipeDrive with Genesys Cloud
0 7 days ago by Sebastian Valenzuela
Custom Attribute
0 7 days ago by Anurag Gusain
Supply schedule name as a variable in Architect 1 8 days ago by Melissa Bailey
Original post by Aakanksha Goyal
Delete someone from your organization_why does it last in Purecloud?
2 8 days ago by Teja Darbha
Original post by Monica Hong
Cannot delete referenced Schedule Group 4 8 days ago by Mayeul Brivet
WFM configuration
0 8 days ago by Anitha ME
Managing or Consolidating Reports for Multiple Orgs
1 8 days ago by RICHARD CHANDLER
Original post by Roger Medina