Genesys Cloud - Main

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Genesys Cloud CX Release Notes - March 25 2024
17 an hour ago by Sharadkumar Pujari
Original post by Antwuan Rencher
Get Conversation Attribute - Data Action
0 2 hours ago by Dietrich Van Horn
Genesys Cloud Desktop App "Away" status
0 4 hours ago by Katia Miezza
Chat Bot Launcher
5 7 hours ago by Kevin Brown
Original post by Rechelle McConnell
Content Search In Different Languages
0 7 hours ago by Tommy Oudavanh
Help on Utilization
8 8 hours ago by Rechelle McConnell
date taken in charge callback 2 11 hours ago by Rihab BEN MALEK
Upcoming Agent UI Changes - New email component 18 12 hours ago by Mate Janos Foldi
Add a percentage Matching Criteria for recording policies 0 13 hours ago by Rihab BEN MALEK
How to play an account balance (stored in a variable) in TTS?
1 14 hours ago by Vineet Kakroo
Original post by Dinesh Akkera
Agent Script (Screen Pop) not working on specific Outbound Calls
6 15 hours ago by damien collard
Original post by Art Tumanik
Reference Data Table using Contact List data within a Script
0 17 hours ago by Tom Moore
Email Script - Input variable from Participant Data or Transfer to another emaiil flow
1 yesterday by Anton Vroon
Original post by Tom Mullen
SLA in Agent Performance View
3 yesterday by Anton Vroon
Original post by Datta Rajdeep
Genesys Cloud and AWS Polly TTS Gov Cloud 0 yesterday by Shane Jenkins
Logitech Headset 390
0 yesterday by Rakesh Kumar Jha
did "Google Chrome - 3rd party cookie blocking" will be impact on web messenger deploy scripts?
2 yesterday by Luca Assandro
Agentless Outbound Callflow
2 yesterday by Paul Reininger
Original post by Rae Jensen
Agent to Agent Chat APIs
1 yesterday by Jim Crespino
Original post by Matthew Aubin
Block Call Per User 2 yesterday by Steven Alix
Original post by Tommy Oudavanh
How to get variables (participant data) from Website -> to Widget -> to Flow -> to Message
2 yesterday by Rui Tomás
Wrap up Not shown in Interactions
1 yesterday by Bill Gleeson
Original post by Waiz Ahmed
Getting started with WebRTC sample demo on git hub
0 yesterday by garima balodi
Architect data tables user interface updates
36 yesterday by Dan Wong
Original post by Amelie Wisniak
Question Related to Operating Schedule (Holiday)
4 yesterday by Jason Botea
Email Queue Activity
1 yesterday by Anton Vroon
Original post by Joy Shewmake
Route emails back to agent
1 yesterday by Lawrence Drayton
Original post by Nick Argeson
Consult transfer with skill 4 yesterday by Anton Vroon
Original post by Paul Simpson
Bot Flow in Chinese, Chinese (Hong Kong) and Korean 3 2 days ago by Patrick Donnellan
Original post by Serena Spaccesi
error data action
3 2 days ago by Jose Albor
Original post by Rihab BEN MALEK
zoom integration between agent and customer
6 2 days ago by Jason Wolfgang
Original post by garima balodi
Feedback requested: Potential change to routing status logic
0 2 days ago by David Farrell
In some cases our emails cannot be answered right away. Is there a way to put an email "on hold" or schedule follow-up for an email? 3 2 days ago by Andrea Boisvert
Original post by Scott Schleisman
Monitoring a call is still possible between two external parties, even when agent is no longer in call
0 2 days ago by Rolph Lieverse
Agent Utilization options other than per each agent or Org? 6 2 days ago by Panagiota Evans
Original post by Shane Jenkins
Poly VVX 250 running OBi software Provisioning
2 2 days ago by Sean Mattock
Email Preferred Agent Routing to Deactivated Agent
21 2 days ago by Dewald Smit
Original post by Luke Mitchell
Wrap up codes - Decision
7 2 days ago by Lawrence Drayton
Original post by Gabriel Goncalves
On-Prem Verint Call Recording Export to Genesys Cloud CX
4 2 days ago by Ramamoorthy Shanmugam
How Skill Rating Works
16 2 days ago by Jeff Hoogkamer
Original post by Subhro Bhattacharjee
Getting Conversations ID
2 2 days ago by Gabriel Goncalves
ACW attributed to queue from transferred Call
6 3 days ago by Joe Ulrich
Original post by Tony Gibson
How I discover what the endpoint(s) used in the Performace > Workspace > Views?
3 3 days ago by Breno Canyggia Ferreira Marreco
Queue Performance Routing View
2 3 days ago by Matt Lawson
Original post by Shelby Cronk
Agents were removed from queue by unknown user ID
0 3 days ago by Marco Silva
Outbound escalation flow
5 3 days ago by Matthew Raleigh
Original post by Mihai Vasiloiu
Agent Utilization issues
6 3 days ago by Rechelle McConnell
Genesys Scripts 9 3 days ago by Matthew Aubin
Totall Number of agent logins
0 3 days ago by John Anaya
IP ranges of Genesys Cloud in AWS
1 3 days ago by Lawrence Drayton
Original post by Mihai Vasiloiu