PureConnect

1 to 50 of 7321 threads (28.5K total posts)
Thread Subject Replies Last Post
IVR Containment Report
0 2 days ago by Alexandria Smith
ICWS configuration items GET broken? Sends GUIDs instead of actual ID text for configurationId.id and .uri 0 3 days ago by Tyler Style
AI scedule activity's need to be edited
0 3 days ago by Kees Graveland
Ideas Lab Analytics - Q1 2020 0 3 days ago by Ginger Alford
True Number of Calls Entered
0 4 days ago by Jayden Bradow
Results in Interaction Recorder are inaccurate 0 4 days ago by William Wyszomirski
Sending custom values from a WebChat Widget using Extensions 0 6 days ago by Umair Khan
Consult Agent Display Name in IC
0 6 days ago by Barry Farrington
SalesForce integration outbound not dialing from a que
0 7 days ago by Michelle Williams
Licensing requirements for SIP soft phone?
4 7 days ago by Paul Simpson
Original post by Nathan Timberlake
Security Check Ideas for Attendant IVR Apps 1 7 days ago by David Currier
Original post by Barry Farrington
Desktop, ICBM, Scripter on VPN with Fortinet
0 9 days ago by Yanick Daviault
Accurate Definition of "Flow-Outs" 9 9 days ago by Trent Vance
Original post by Barry Farrington
Configure Cloud Services - AWS S3 for recordings 5 10 days ago by Angelia Harper
Original post by Dawn Passerini
Live Person Chat integrations
0 11 days ago by Wahidul Mehraz
Adherence Exceptions
1 11 days ago by Trent Vance
Original post by Dalvir Dhamrait
CX Insights 6 11 days ago by Mohammad Tawalbeh
Agent less Campaign Report
3 12 days ago by Paul Simpson
Original post by Gopalakrishnan Mahadevan
General questions about CX Insights
3 12 days ago by Greg Cole
Original post by Cindy Herrington
DIALER DISPOSITION POLICY IS NOT WORKING
1 12 days ago by Paul Simpson
Original post by Gopalakrishnan Mahadevan
I3_License_External_Call_ports
2 12 days ago by Ibrahim Alhadi
SIP Softphone need to reprvision
1 12 days ago by Scott Williams
Original post by Mohammed Gazi
CX insight - Pureconnect minimum release and server requirements 1 13 days ago by Greg Cole
Original post by Mohanad Agha
Unable to Save Roles to User 2 14 days ago by Carrie Redmon
Switchover issues, lost configuration 7 17 days ago by Alfredo Iturralde
Original post by John Maguire
Interaction Feedback 0 17 days ago by Zandra Hunter
How to pass custom values to IWrkgrpQueueStats viw from Handler
0 17 days ago by Vinay Kumar
Reporting from Other DBs in ICBM
3 17 days ago by Trent Vance
Original post by Egill Palsson
Interaction Connect Pain points
16 18 days ago by Bishay Bishesh
Assigning Calls to Multiple Workgroup Queues at The Same 4 18 days ago by Paul Simpson
Original post by Barry Farrington
SIP Soft Phone provisioning with switchover pair
6 19 days ago by Paul Simpson
Original post by Evan Mann
Migration Upgrades and SiteIds 0 20 days ago by Kleid G
convert.sasf recording to.wav or.opus
13 20 days ago by William Martín Chávez González
Original post by Yason Wu
Database Query Recommendation
8 20 days ago by Paul Simpson
Original post by Tom Mullen
Integrations feature request
4 21 days ago by Bishay Bishesh
Interaction Connect - Workstation - Choose Station Issue
1 22 days ago by Richard Presling
Original post by Nelson Torres
How to use ICWS C# Library to retrieve configuration data?
3 23 days ago by Douglas Suyemoto
Original post by Tyler Style
Agent Status Trace Reporting
6 24 days ago by Brad Goff
Original post by Dalvir Dhamrait
How to Find a State for Inbound Call based of ANI
8 25 days ago by Tom Mullen
Original post by Anagha Chandere
PureConnect widgets and Dialogflow chatbot 0 26 days ago by Anton Karelin
QualityForm Score Auto Pass/Fail
0 27 days ago by Mohammad Khaleel
Custom Prompt Play Back the Customer Number for Call Back data entry
2 29 days ago by Mohammad Khaleel
Change Voicemail System Prompt
4 29 days ago by Mohammad Khaleel
Original post by Rahul C Tyagi
ChatBot integrations
2 one month ago by Anton Karelin
Recommendations for Self Serve
8 one month ago by Prateek Sethi
Original post by Mark Oleksik
500% calls showing on Interaction Desktop and ICWS
7 one month ago by Joseph Jacobowitz
Original post by Vicki Ward
Analyzer Keywords: COVID
6 one month ago by Adam Paugh
Original post by Joanna Brown
System Attribute to Display Current Date & Time Available? 2 one month ago by Barry Farrington
Convert Email Body to String
3 one month ago by Andrew Wooster
WEM | WFO | WFM
3 one month ago by Leor Grebler
Original post by Clay Tison