Genesys Cloud (formerly PureCloud)

1 to 50 of 4273 threads (16.5K total posts)
Thread Subject Replies Last Post
Passing attached data (user data) from "on prem" to Genesys Cloud.
 
PureCloud Topics Integrations
4 3 hours ago by Vaun McCarthy
Original post by Stavros Vossos
Network Tools for GC Edges 3 3 hours ago by Vaun McCarthy
Original post by Nathan Kaden
Script Used to Transfer Calls 1 4 hours ago by Vaun McCarthy
Original post by Louis D'Ambrosio
Email Routing information needed 2 7 hours ago by Tilly Ramachandran
MS Teams Integration
 
PureCloud Topics Integrations
23 10 hours ago by trey buck
Original post by Martin Bunting
Handle Time Variance
 
PureCloud Topics Reporting/Analytics
4 13 hours ago by Chrissy Vining
MS Teams Integration - Groups Sync - Assigning licenses to contacts
 
PureCloud Topics Integrations
0 13 hours ago by Kelly Lewis
Q&A Show on Genesys Cloud Metrics! 2 14 hours ago by Matt Lawson
Is it possible to bulk Export External Contacts from GenesysCloud
 
PureCloud Topics Platform Administration
2 18 hours ago by Jerome Saint-Marc
Original post by Santhosh Koroth
Sentiment analysis for digital interactions 9 19 hours ago by Rakesh Tailor
Original post by Armands Bunkovskis
Convert second in minute seconde 0 21 hours ago by Jeremy Monzo
Support for Email Subaddressing in Genesys Cloud 2 21 hours ago by Samuel Kling
BYOC Cloud Troubleshooting
 
PureCloud Topics SIP/VolP
18 yesterday by Anurag Gusain
Original post by Dean Thames
API to Upload Contact List
 
PureCloud Topics Integrations
0 yesterday by Daniel Rizete
BYOC
 
PureCloud Topics SIP/VolP
0 yesterday by Anurag Gusain
Edge and Edgeless Device in same organization
 
PureCloud Topics Architecture and Design
3 yesterday by Phil Whitener
Original post by Rajnish Roy
PureCloud Softphone 10 yesterday by Robert Wakefield-Carl
Original post by Gennaro Montanino
URLs to Whitlist for Web and Desktop Apps...
 
PureCloud Topics Security
0 yesterday by Steve Terrell
Route a call percentage ?
 
PureCloud Topics Routing (ACD/IVR)
4 yesterday by Reginald Sheraton
Original post by Alexandre Brenne
SMS setup in Ireland
 
PureCloud Topics Ask Me Anything (AMA)
0 yesterday by Con Finucane
Impact of renaming a queue? 6 yesterday by RICHARD CHANDLER
Original post by Vaun McCarthy
Hold or Delay email messages in flow? 1 2 days ago by Robert Wakefield-Carl
Original post by Kristal Kravik
Salesforce Integration - where to set the region for the org login? 1 2 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Postpone email responses 1 2 days ago by Robert Wakefield-Carl
Original post by Barbora Malkovska
Salesforce Lightning Multiple ACD on multiple windows
 
PureCloud Topics Ask Me Anything (AMA)
1 2 days ago by Robert Wakefield-Carl
Original post by Heena Patel
Email, Chat and WFM? 3 2 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Integration to Apache Kafka 1 2 days ago by Robert Wakefield-Carl
Original post by Jin Huey Boey
Detect Voicemail while Transfering to an external number in Architect. 1 2 days ago by Robert Wakefield-Carl
Original post by Mostafa Oudderhem
Sandox/Testing Environment
 
PureCloud Topics Platform Administration
1 2 days ago by Robert Wakefield-Carl
Original post by Samuel Effange
Agent Statuses Long Duration
 
PureCloud Topics Reporting/Analytics
1 2 days ago by Robert Wakefield-Carl
Original post by Joe Anderson
Concurrent Calls - Trunk/Edge - History 1 2 days ago by Robert Wakefield-Carl
Original post by Ali Aljohani
Agents randomly going "not responding" during a call while on queue ?
32 2 days ago by Patrick Rada
Original post by Ramsey Miller
Cloud Media Services CIDR IP address range
 
PureCloud Topics Telephony
6 4 days ago by Phil Whitener
Original post by Dean Thames
Exporting Data
 
PureCloud Topics Reporting/Analytics
4 4 days ago by Chris Bohlin
Original post by Ben Marthin
GC architecture in AWS
 
PureCloud Topics Architecture and Design
2 4 days ago by Dawid Kacprzak
Authorized Orgs
 
PureCloud Topics System Administration
2 4 days ago by Reginald Sheraton
Roles/Permissions - Integration 1 5 days ago by Piotr Danielewski
Original post by Conrad Lemos
recording stored
 
PureCloud Topics System Administration
1 5 days ago by Charaf Eddine Chemlal
Original post by Sajed Salah
chat / predicitive engagement demo with chrome demo extension or tampermonkey 4 6 days ago by Gurwan Duplenne
Original post by Tommy Braes
Cloud Voice and Screen Recording
 
PureCloud Topics Architecture and Design
6 6 days ago by Reginald Sheraton
Alerts when reaching license limitation
 
PureCloud Topics System Administration
6 6 days ago by Reginald Sheraton
Salesforce email 3 6 days ago by Richard Schott
Original post by Vaun McCarthy
Display Time Zone Next to User Location
 
PureCloud Topics Telephony
1 6 days ago by Robert Wakefield-Carl
Original post by Mark Kastner
Salesforce default screen pops 1 6 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Does WFM rescheduling pick up work plan rotation changes? 3 6 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Start Script on Ringing
 
PureCloud Topics Integrations
1 6 days ago by Robert Wakefield-Carl
Original post by Gennaro Montanino
"Stop Time" to make Calls
 
PureCloud Topics Outbound
1 6 days ago by Robert Wakefield-Carl
Original post by Cauê Antonacci
CCPA compliance Request
 
PureCloud Topics Security
5 6 days ago by Robert Wakefield-Carl
Original post by Anurag Gusain
Orphan recording affect the edge´s performance?
 
PureCloud Topics Telephony
2 6 days ago by Brenda Wynne
Original post by Gladys Galabay
Where are Mail/Digital Channel Flows executed? 1 6 days ago by Robert Wakefield-Carl
Original post by Facundo Nowicky