Genesys Cloud (formerly PureCloud)

1 to 50 of 4386 threads (16.9K total posts)
Thread Subject Replies Last Post
Architect Dialogflow engine bot flow
 
PureCloud Topics Roadmap/New Features
3 13 minutes ago by Melissa Bailey
Original post by Armands Bunkovskis
Retrieval of Edge logs from Telephony Admin UI - Product Ideas - Voting 18 42 minutes ago by Matt Lawson
Original post by Ben Perera
SSO integration with ADFS/Azure AD - Auto Provisioning 8 4 hours ago by Piotr Danielewski
Original post by prem venkatesh
Insert Row into Data Table
 
PureCloud Topics Integrations
6 6 hours ago by Reginald Sheraton
conversation > call > accept 3 7 hours ago by Vaun McCarthy
Original post by Chip Sharp
NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video) 2 11 hours ago by Vaun McCarthy
Original post by Sara Vallejo
CIDR IP Address Range for Cloud Media 2/24 - What actually needs to be done 3 12 hours ago by Daniel McLeod
Tracking Agent Attrition (new feature) 1 14 hours ago by Vaun McCarthy
Original post by Will Bellerby
Enabling Out-of-the-box Topics (New Transcription Feature) 16 14 hours ago by Vaun McCarthy
Original post by Will Bellerby
Edge N+1 0 16 hours ago by Stephen King
Queue Overflow
 
PureCloud Topics Implementation
2 18 hours ago by Martin Bunting
Change Agent Status After Call Alert TimeOut 0 18 hours ago by Todd Dowdy
Genesys E-Mail Survey - Concerns/Questions 0 20 hours ago by Thomas Jackson
SRV records for Outbound SIP servers 1 20 hours ago by Alan Lanteigne
Original post by Ioannis Gkouveros
Gamification - Default Metrics 1 21 hours ago by Shikha Khattar
Original post by Amber Krueger
Call Recording - Stop call recording mid-call
 
PureCloud Topics Unsure/Other
2 22 hours ago by Kelly Lewis
SSO configuration 1 22 hours ago by Robert Wakefield-Carl
Original post by Rajnish Roy
Salesforce URL Pop with Interaction Attribute 7 yesterday by Marian OConnell
When is a policy evaluated?
 
PureCloud Topics Quality Management
0 yesterday by Giovanni Laino
Download Voice Transcripts
 
PureCloud Topics Unsure/Other
0 yesterday by Gert Acker
Working With Email Headers for To Email addresses 2 yesterday by Mark Elliott
Queuing for an individual Agent
 
PureCloud Topics Routing (ACD/IVR)
2 yesterday by Martin Bunting
Branch Routing Challenge
 
PureCloud Topics Routing (ACD/IVR)
2 yesterday by Jim Crespino
Original post by Gordon Bell
Cannot find the screen in the Developer Tools to audit phone numbers 2 yesterday by Thomas Ivy
Introducing Topic Manager and Topic Spotting 5 yesterday by Rakesh Tailor
Multiple monitors - screen recording 8 yesterday by Will Bellerby
Original post by Vaun McCarthy
Migration from Engage Cloud to Genesys Cloud 1 yesterday by Vaun McCarthy
Original post by Byron Nelson
Accessing UUI data for reporting purposes
 
PureCloud Topics Reporting/Analytics
0 yesterday by Piotr Danielewski
Microsoft Edge Chromium Support for webRTC 0 2 days ago by Tony Sturgeon
Log skipped interactions
 
PureCloud Topics Outbound
1 2 days ago by Craig Stevenson
Original post by Nuphar Schwartz
Canned Response Inline Images 0 2 days ago by Brian Allison
Error When Using Script 0 2 days ago by Louis D'Ambrosio
Best Practices to Handle Agents in "Not Responding" Status 1 2 days ago by Vaun McCarthy
Original post by Anne Hoang
Allow Pop-up Notifications - Not working as expected 2 2 days ago by Mariano Martinez
Original post by Sreekand Muthukrishnan
Call Recording Retention
 
PureCloud Topics Unsure/Other
10 2 days ago by Sven Schiller
Original post by Lindsay Hull
Platform API Client SDK - RoutingAPI 0 3 days ago by Rene Perez Solis
ACD Routing Scoring on Interactions Reporting or Views and managing skills 1 3 days ago by Chris Bohlin
Original post by Greg Beal
Canned Responses
3 3 days ago by Aleksander Karakov
Original post by Todd Burley
Ability to change the subject of email while processing email through flow 1 3 days ago by Will Bellerby
Original post by Rajnish Roy
Quality > Policies > Not issuing Evaluations
 
PureCloud Topics Quality Management
6 3 days ago by prem venkatesh
Original post by Chrissy Vining
Ability to route email through a architecture email flow before sending it out. 0 5 days ago by Rajnish Roy
Make and receive WebRTC calls on Android devices
 
PureCloud Topics Roadmap/New Features
1 5 days ago by Vaun McCarthy
Original post by Niels Broodcoorens
Unusual error in the user interface (see the image)
 
PureCloud Topics Omni-Channel ...
0 5 days ago by Hernan Corso
Disconnect duplicate emails when a specific email comes in
 
PureCloud Topics Architecture and Design
0 6 days ago by Vanessa Ting-Margot
Agents randomly going "not responding" during a call while on queue ?
37 6 days ago by Andrew Lagarde
Original post by Ramsey Miller
Cloud Media Services CIDR IP address range
 
PureCloud Topics Telephony
8 6 days ago by Gennaro Montanino
Original post by Dean Thames
Custom theme in Widget V2
 
PureCloud Topics Digital Channels
3 6 days ago by Gareth James
Widget Chat on IOS has a issue with keyboard 2 6 days ago by Angelo Cicchitto
Original post by Heriberto Osorio
Hide Directory 8 6 days ago by Francesco Sorace
Original post by Sebastian Valenzuela
Webchat Text Formatting 1 7 days ago by Jerome Saint-Marc
Original post by Will Bellerby