Genesys Cloud (formerly PureCloud)

1 to 50 of 4835 threads (18.7K total posts)
  Thread Subject Replies Last Post Status
Sound preferences won't stick
1 7 minutes ago by Brett Hartley
Original post by Diana Lehman
Outcome of each outbound attempt
1 43 minutes ago by Waati Manukonga
Original post by Renaldo Catanzariti
Creating a callback after-hours that is only presented to an agent during service hours 4 7 hours ago by Sarah Newell
Genesys Cloud Desktop App ransomly signs out user 0 9 hours ago by Brian Allison
Voicemail Disable
7 10 hours ago by Kevin Brown
Original post by Ana Laia
Q&A Show: WebRTC (Part 2)
2 16 hours ago by Hichem Agrebi
Original post by Matt Lawson
Trunk based report
0 18 hours ago by Raghava PVDS
Report on User Roles
2 21 hours ago by Hichem Agrebi
Original post by Ricardo Arneaud
mssql 0 yesterday by Martin Bunting
Fax tones on outbound calls?
0 yesterday by Bethany Han
Integration with Flutter or React Native
3 yesterday by Hichem Agrebi
Original post by Robert Wakefield-Carl
How to display genesys cloud interaction view inside the custom application 1 yesterday by Taras Buha
Original post by Ilayaraja Ponnusamy
Accidentally Deleted Contacts in ContacleLists
2 yesterday by Sean Carter
Original post by Ali Aljohani
Genesys Cloud Reporting vs On Prem Reporting
5 yesterday by Randolph Carter
Original post by Rajeev Srikant
Scheduled Call backs
0 yesterday by Abigail Lippiatt
SIP Trunk Between VEdge on Premesis and SIp Provider over internet " Certificates Requirments "
1 yesterday by Abdallah Soliman
Get queuing/waiting interaction duration in flow for decision 4 yesterday by Luke Mitchell
Accessibility Software
9 2 days ago by Vaun McCarthy
Original post by Dann Sanders
Dynamic massage recording and queue closing
1 3 days ago by Robert Wakefield-Carl
Original post by Mahmoud Gomaa
Alert Notification No Agents On Queue
1 4 days ago by Muhammad Zubair
Original post by Mike Baldwin
Agent notification
0 4 days ago by David Holeman
Time off planning 6 4 days ago by Sanjana Seetharam
Original post by Darren Leahy
Agentless Campaigns and Updating List Data
1 4 days ago by Robert Wakefield-Carl
Original post by Will Bellerby
Marketing Campaign - Leave comment only 1 4 days ago by Robert Wakefield-Carl
Original post by Ben Marthin
Oauth for Salesforce Integration
4 4 days ago by Richard Schott
Original post by Pietro Messina
DialogFlow Bot - Change location 4 4 days ago by Lionel LIONEL FLORENCE
GCWFM - Forecast Export via 30 minute Intervals 0 5 days ago by Javette Johnson
Understanding the "Initialize Flow Outcome" action in Architect
1 5 days ago by Vaun McCarthy
Original post by Jonathan L
Speech Activated IVR with more than 12 Options 1 5 days ago by Robert Wakefield-Carl
Original post by Malcolm Green
Hold Music in an Expression 6 5 days ago by Azamat Rustamov
Bulk delete of all interactions before a given date
0 5 days ago by Mostafa Oudderhem
How to get IVR Option Selected Reports by Customers
2 5 days ago by Malcolm Green
Original post by Goutam Mondal
Code Token Service URL
1 5 days ago by Taras Buha
Original post by Maurice Ford
VPN split tunneling - Genesys Cloud best practice? 0 5 days ago by Jeff Hoogkamer
Wait time and create a call back.
0 6 days ago by Chad Hardison
Switch from Hardware Edge to Virtual Edge
5 6 days ago by Jovan Paixao
Genesys Cloud Weekly Release Notes - 6/16/2021
0 6 days ago by Matt Lawson
update data for message.message.body
5 6 days ago by Robert Wakefield-Carl
Original post by Noufal Ebrahim
GENESYS DIALOG ENGINE CUSTOMIZATION 0 6 days ago by Gopalakrishnan M
Salesforce chat transcript - new case? 4 6 days ago by Vaun McCarthy
Grouop Voice Mail routing in a call flow
3 7 days ago by Robert Wakefield-Carl
Original post by Mahmoud Gomaa
Automatically open script page instead of contact
1 7 days ago by Robert Wakefield-Carl
Original post by Philip Hagenfeldt
Ringtone/ Audible Alert for incoming non voice interactions
19 7 days ago by Shonte Apolinar
Original post by Kristian Andrejewskis
How To Extract Email Body Without Disclaimer 2 7 days ago by Sureshkumar Mahalingam
Transferring to Secure Flow with Script Button 4 7 days ago by Vaun McCarthy
Original post by Maurice Ford
How To Update User's Relationship (Management) Through API 3 7 days ago by Taras Buha
Original post by Sureshkumar Mahalingam
Estimated Wait Time Calculation
10 7 days ago by Samuel Kling
Original post by Trent Vance
Manually resetting an outbound campaign sequence to beginning
1 8 days ago by Robert Wakefield-Carl
Original post by Eric Allen
Bulk import template: Skill level blank or "0" 4 8 days ago by Mike Steinke
Original post by Naila Duffy
Searching list of keywords from a data table - Email routing 8 8 days ago by Mike Steinke
Original post by RICHARD CHANDLER