Genesys Cloud (formerly PureCloud)

1 to 50 of 4275 threads (16.5K total posts)
Thread Subject Replies Last Post
MS Teams Integration
 
PureCloud Topics Integrations
25 an hour ago by Tatjana Knezevic
Original post by Martin Bunting
MS Teams Integration - Groups Sync - Assigning licenses to contacts
 
PureCloud Topics Integrations
5 7 hours ago by Kelly Lewis
conversation > call > accept 2 10 hours ago by Chip Sharp
Genesys Cloud Weekly Release Notes - 1/27/2021  
 
PureCloud Topics Roadmap/New Features
0 15 hours ago by Matt Lawson
Convert second in minute seconde 6 16 hours ago by Craig Stevenson
Original post by Jeremy Monzo
Script Used to Transfer Calls 2 16 hours ago by Louis D'Ambrosio
Passing attached data (user data) from "on prem" to Genesys Cloud.
 
PureCloud Topics Integrations
4 yesterday by Vaun McCarthy
Original post by Stavros Vossos
Network Tools for GC Edges 3 yesterday by Vaun McCarthy
Original post by Nathan Kaden
Email Routing information needed 2 yesterday by Tilly Ramachandran
Handle Time Variance
 
PureCloud Topics Reporting/Analytics
4 yesterday by Chrissy Vining
Q&A Show on Genesys Cloud Metrics! 2 yesterday by Matt Lawson
Is it possible to bulk Export External Contacts from GenesysCloud
 
PureCloud Topics Platform Administration
2 yesterday by Jerome Saint-Marc
Original post by Santhosh Koroth
Sentiment analysis for digital interactions 9 yesterday by Rakesh Tailor
Original post by Armands Bunkovskis
Support for Email Subaddressing in Genesys Cloud 2 yesterday by Samuel Kling
BYOC Cloud Troubleshooting
 
PureCloud Topics SIP/VolP
18 2 days ago by Anurag Gusain
Original post by Dean Thames
API to Upload Contact List
 
PureCloud Topics Integrations
0 2 days ago by Daniel Rizete
BYOC
 
PureCloud Topics SIP/VolP
0 2 days ago by Anurag Gusain
Edge and Edgeless Device in same organization
 
PureCloud Topics Architecture and Design
3 2 days ago by Phil Whitener
Original post by Rajnish Roy
PureCloud Softphone 10 2 days ago by Robert Wakefield-Carl
Original post by Gennaro Montanino
URLs to Whitlist for Web and Desktop Apps...
 
PureCloud Topics Security
0 2 days ago by Steve Terrell
Route a call percentage ?
 
PureCloud Topics Routing (ACD/IVR)
4 2 days ago by Reginald Sheraton
Original post by Alexandre Brenne
SMS setup in Ireland
 
PureCloud Topics Ask Me Anything (AMA)
0 2 days ago by Con Finucane
Impact of renaming a queue? 6 2 days ago by RICHARD CHANDLER
Original post by Vaun McCarthy
Hold or Delay email messages in flow? 1 3 days ago by Robert Wakefield-Carl
Original post by Kristal Kravik
Salesforce Integration - where to set the region for the org login? 1 3 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Postpone email responses 1 3 days ago by Robert Wakefield-Carl
Original post by Barbora Malkovska
Salesforce Lightning Multiple ACD on multiple windows
 
PureCloud Topics Ask Me Anything (AMA)
1 3 days ago by Robert Wakefield-Carl
Original post by Heena Patel
Email, Chat and WFM? 3 3 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Integration to Apache Kafka 1 3 days ago by Robert Wakefield-Carl
Original post by Jin Huey Boey
Detect Voicemail while Transfering to an external number in Architect. 1 3 days ago by Robert Wakefield-Carl
Original post by Mostafa Oudderhem
Sandox/Testing Environment
 
PureCloud Topics Platform Administration
1 3 days ago by Robert Wakefield-Carl
Original post by Samuel Effange
Agent Statuses Long Duration
 
PureCloud Topics Reporting/Analytics
1 3 days ago by Robert Wakefield-Carl
Original post by Joe Anderson
Concurrent Calls - Trunk/Edge - History 1 3 days ago by Robert Wakefield-Carl
Original post by Ali Aljohani
Agents randomly going "not responding" during a call while on queue ?
32 3 days ago by Patrick Rada
Original post by Ramsey Miller
Cloud Media Services CIDR IP address range
 
PureCloud Topics Telephony
6 5 days ago by Phil Whitener
Original post by Dean Thames
Exporting Data
 
PureCloud Topics Reporting/Analytics
4 5 days ago by Chris Bohlin
Original post by Ben Marthin
GC architecture in AWS
 
PureCloud Topics Architecture and Design
2 5 days ago by Dawid Kacprzak
Authorized Orgs
 
PureCloud Topics System Administration
2 5 days ago by Reginald Sheraton
Roles/Permissions - Integration 1 5 days ago by Piotr Danielewski
Original post by Conrad Lemos
recording stored
 
PureCloud Topics System Administration
1 6 days ago by Charaf Eddine Chemlal
Original post by Sajed Salah
chat / predicitive engagement demo with chrome demo extension or tampermonkey 4 6 days ago by Gurwan Duplenne
Original post by Tommy Braes
Cloud Voice and Screen Recording
 
PureCloud Topics Architecture and Design
6 6 days ago by Reginald Sheraton
Alerts when reaching license limitation
 
PureCloud Topics System Administration
6 6 days ago by Reginald Sheraton
Salesforce email 3 7 days ago by Richard Schott
Original post by Vaun McCarthy
Display Time Zone Next to User Location
 
PureCloud Topics Telephony
1 7 days ago by Robert Wakefield-Carl
Original post by Mark Kastner
Salesforce default screen pops 1 7 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Does WFM rescheduling pick up work plan rotation changes? 3 7 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Start Script on Ringing
 
PureCloud Topics Integrations
1 7 days ago by Robert Wakefield-Carl
Original post by Gennaro Montanino
"Stop Time" to make Calls
 
PureCloud Topics Outbound
1 7 days ago by Robert Wakefield-Carl
Original post by Cauê Antonacci
CCPA compliance Request
 
PureCloud Topics Security
5 7 days ago by Robert Wakefield-Carl
Original post by Anurag Gusain