Genesys Cloud (formerly PureCloud)

1 to 50 of 3731 threads (14.5K total posts)
Thread Subject Replies Last Post
Inbound Email
  PureCloud Topics Digital Channels Outbound
19 2 hours ago by Andrew Adel
Salesforce Outbound Campaign - Sync Attempt Control
  PureCloud Topics Integrations
2 3 hours ago by Jan Reichelt
Coaching/Barging
  PureCloud Topics Roadmap/New Features
7 8 hours ago by George Ganahl
Original post by Roger Medina
How do you prevent coachings from impacting adherence? 0 13 hours ago by Jamie Hildebrand
Lex Voice Bot Help
  PureCloud Topics System Administration
8 14 hours ago by Michael McQuaid
Script Permissions 1 18 hours ago by George Ganahl
Original post by Louis D'Ambrosio
Write Once Read Many (WORM) 0 19 hours ago by Lee Canady
Is it possible to record only conversation between agent and customer? 0 20 hours ago by Giovanni Laino
Genesys Cloud Weekly Release Notes - 8/5/2020  
  PureCloud Topics Roadmap/New Features
0 21 hours ago by Matt Lawson
Outbound Calls Recording 0 21 hours ago by Charaf Eddine Chemlal
Zendesk Screenpop Problem
  PureCloud Topics Integrations
1 22 hours ago by Richard Schott
Original post by Wong Ricky
Web Service Data Actions - OAuth Grant Type Refresh Token
  PureCloud Topics Integrations
0 yesterday by Ragavi Kanagalingam
chat alert
  PureCloud Topics Routing (ACD/IVR)
3 yesterday by Emma Budgen
Original post by Ilaria Santoro
Pulling Year To Date
  PureCloud Topics Reporting/Analytics
4 yesterday by Jose Febus
When Architect requests a webservice data action, what does the request?
  PureCloud Topics Integrations
4 yesterday by RICHARD CHANDLER
Original post by Vaun McCarthy
Increase the alert time for auto answer
  PureCloud Topics Platform Administration
2 yesterday by Emily Kammerer
Original post by Stuart Gormley
API - Estimated Wait Time 4 yesterday by Travis Fritz
Original post by Steven Deferme
How to change/disable the default Group Voicemail Prompt 1 yesterday by Nebojsa Radovanovic
Get the Position In Queue as a variable 2 yesterday by Aakanksha Goyal
Receiving Live Calls Before Voicemails or Callbacks
3 yesterday by Nathan Smith
Original post by C.J. Rardin
looking for metrics - conference and consult
  PureCloud Topics Reporting/Analytics
0 2 days ago by Peter Dickhaut
Integration with Zendesk Chat
  PureCloud Topics Integrations
0 3 days ago by Wong Ricky
PureCloud Edge Standard v3 - iLo Management Interface (Baseboard Mgmt 1) 2 5 days ago by Daniel McLeod
Original post by Muhammad Zubair
Set Wrapup Code Action?
  PureCloud Topics Routing (ACD/IVR)
0 5 days ago by Vaun McCarthy
calling internally ( ext to ext)  using Polycom Phones (VVX411) it displays only extension and not name
  PureCloud Topics Telephony
3 5 days ago by Ronak Shah
Bulk Download of Recorded Calls
5 5 days ago by George Ganahl
Original post by Carrie Redmon
Updates related to Edge Monitoring Idea CLPLA-I-448 4 5 days ago by Chris Mayo
Original post by Joshua Davis
Can agent listen to a hold music while the caller is in a secure ivr? 0 5 days ago by Kartik Sura
Flow outcomes and loops? 2 6 days ago by Vaun McCarthy
Genesys Cloud Community Q&A Show - Episode 10 (Latitude by Genesys)
  PureCloud Topics PureCloud QA Episode
0 6 days ago by Matt Lawson
Transfer to External Trunk 7 6 days ago by George Ganahl
Original post by Henrique Sujdik
Canned Responses in Various Languages 3 6 days ago by Robert Wakefield-Carl
Original post by Louis D'Ambrosio
How long one inbound interaction can stay on queue?
  PureCloud Topics Routing (ACD/IVR)
1 6 days ago by George Ganahl
Original post by Gladys Galabay
Bulk Export & Import of Users Hierarchy/Relationships 0 6 days ago by Marian OConnell
API Calls clarification 1 6 days ago by RICHARD CHANDLER
Original post by Dewald Smit
aggregate query for retrieving call data
  PureCloud Topics Reporting/Analytics
3 6 days ago by Maisey Harris
Original post by Raghava Charyulu PVDS
Google Speech-to-text API
  PureCloud Topics Integrations
0 6 days ago by Rafael Kaufmann
Dialog Engine (?)
  PureCloud Topics Roadmap/New Features
8 6 days ago by Dean Thames
Dialogflow chat escalation to agent 0 7 days ago by Armands Bunkovskis
Send multiple Auto Reply 3 7 days ago by Jeremy Monzo
Supervisors Activating / Deactivating Agents on a Queue 3 7 days ago by Vaun McCarthy
Original post by Patrick Rada
Delete someone from your organization_why does it last in Purecloud?
  PureCloud Topics Platform Administration
0 7 days ago by Monica Hong
Facebook Handover Protocol - Integration
  PureCloud Topics Digital Channels
1 7 days ago by Brian Allison
Record transferred inbound calls during Closing Hours 2 7 days ago by Vaun McCarthy
Original post by Charaf Eddine Chemlal
In-Queue Agent Count
7 7 days ago by Pooja Kumari
Original post by Jeff Buzhardt
Enable Auto Answer as system default 2 7 days ago by Aakanksha Goyal
Domain TXT Record for sending email, temporary or permanent? 0 7 days ago by Paul Dittrich
Agent not getting interactions in assigned queue 5 7 days ago by Julie Green
Genesys Cloud Weekly Release Notes - 7/29/2020
  PureCloud Topics Roadmap/New Features
0 7 days ago by Matt Lawson
Chat Monitoring 2 7 days ago by Louis D'Ambrosio