Genesys Cloud CX

1 to 50 of 5561 threads (21.7K total posts)
  Thread Subject Replies Last Post Status
Average Productivity per agent per day
 
Genesys Cloud CX Topics Reporting/Analytics
2 2 hours ago by Silvia Vaquero
New interaction roster UI coming soon !! 9 4 hours ago by Ricky Phung
Attention users of Speech and Text Analytics – Beta for Topic Mining using Interaction Miner
 
Genesys Cloud CX Topics Quality Management
0 12 hours ago by Rakesh Tailor
Custom Fields in External Contacts 1 12 hours ago by Melissa Bailey
Original post by Brenda Wynne
Post-Call Survey - 3rd Party and/or Other Work-Arounds 4 12 hours ago by Barry Farrington
Block outbound calls (not in campaign)
 
Genesys Cloud CX Topics Platform Administration
5 12 hours ago by Robert Wakefield-Carl
Original post by Clayton Curtis
Screen Capture technology 0 13 hours ago by Amber Krueger
Twitter integration with Platform
 
Genesys Cloud CX Topics Implementation
9 14 hours ago by Keith Leap
Original post by Vinayak Vagal
Issues with "Pop WebRTC Phone Window" for Salesforce CTI users
 
Genesys Cloud CX Topics Omni-Channel ...
0 15 hours ago by Brad Murlin
Dial By Extension 3 17 hours ago by Melissa Bailey
Original post by Daniel Tuan
System Outage Alerts 2 17 hours ago by Jean Lam
Original post by David Moschioni
SMS Data Action - Sender name
 
Genesys Cloud CX Topics Implementation
2 19 hours ago by Nitin Jadva
Can i add message when an agent put a call on Hold?
 
Genesys Cloud CX Topics Architecture and Design
1 19 hours ago by Robert Wakefield-Carl
Original post by Mayur Kammar
Percentage routing 8 19 hours ago by Robert Wakefield-Carl
Original post by Yolanda Valles
opt-out of survey with salesforce contacts 1 19 hours ago by Tommy Braes
Angular Issue: oWaiting metric not showing properly
 
Genesys Cloud CX Topics Unsure/Other
4 21 hours ago by Dianne Gabriel
Outbound Call Time Zone Control 2 22 hours ago by Mo Ford
Message to Request Callback
 
Genesys Cloud CX Topics Routing (ACD/IVR)
6 yesterday by Katie Brassell
How are you going to use the new Add Skill and Add Priority Tools 1 yesterday by Vaun McCarthy
Original post by Robert Wakefield-Carl
Genesys Cloud for Azure - assing roles to users
 
Genesys Cloud CX Topics Integrations
1 yesterday by Robert Wakefield-Carl
Original post by Wojciech Dzikowski
Dialog Engine Intents 1 yesterday by Robert Wakefield-Carl
Original post by Martin Bunting
Reporting on Coaching/Monitoring in-progress interactions
 
Genesys Cloud CX Topics Reporting/Analytics
1 yesterday by Robert Wakefield-Carl
Original post by Jonathan L
Different wrap-up rule for last attempt
 
Genesys Cloud CX Topics Outbound
3 yesterday by Robert Wakefield-Carl
Original post by Irina Milstein
Virtual Edge on VMWare 21 yesterday by Chris Weinhaupl
Original post by Jorge Negri
DID Numbers updating comment field for a single DID
 
Genesys Cloud CX Topics Telephony
2 yesterday by Anton Vroon
Forward an email - attachment does not send
 
Genesys Cloud CX Topics Digital Channels
8 yesterday by Therese Moorhouse
Original post by Rodney Gibbs
Blocking prank calls 7 yesterday by Brenda Wynne
Original post by Pietro Messina
Directory External contacts - Limit visibility of contacts by Divisions 4 yesterday by Joe keenan
When will we reach 3K members? Hurry, the contest starts now!
 
Genesys Cloud CX Topics Unsure/Other Xperience19 Announcements
7 yesterday by Melissa Ly
How to block certain phone numbers to be dialed by agents?
 
Genesys Cloud CX Topics Outbound Telephony
4 yesterday by Clayton Curtis
Original post by Carlos Davila
Genesys Cloud CX Weekly Release Notes - 1/19/2021
 
Genesys Cloud CX Topics Roadmap/New Features
0 yesterday by Matt Lawson
Blind Transfers (by agents)
 
Genesys Cloud CX Topics Telephony
0 yesterday by Neil Jones
API to back up configuration?
 
Genesys Cloud CX Topics System Administration
2 yesterday by Tommy Braes
Original post by Curtis Goodell
Service Level for emails when the call center is closed
 
Genesys Cloud CX Topics Reporting/Analytics
7 yesterday by Warren Beddie
Original post by Heather Higginbotham
EWT Calculations - What Questions Do You Have?
 
Genesys Cloud CX Topics Genesys Cloud CX QA ...
7 2 days ago by Ruud Reinold
Original post by Matt Lawson
Custom smtp integration
 
Genesys Cloud CX Topics Integrations Outbound
1 2 days ago by Robert Wakefield-Carl
Original post by Mariano Martinez
Use an existing email address from the main domain for email routing on Genesys
 
Genesys Cloud CX Topics Ask Me Anything (AMA)
1 2 days ago by Robert Wakefield-Carl
Original post by Pierre Pirson
Integration with Free Switch
 
Genesys Cloud CX Topics Integrations
1 2 days ago by Robert Wakefield-Carl
Original post by Leigh Ashall
Contacting in Voice Timeline
 
Genesys Cloud CX Topics Telephony
1 2 days ago by Robert Wakefield-Carl
Original post by Brian Searle
WebRTC MediaHelper software?
 
Genesys Cloud CX Topics Unsure/Other
1 2 days ago by Robert Wakefield-Carl
Original post by Curtis Goodell
While targeting secondary skills, system doesn't consider primary skill agent
 
Genesys Cloud CX Topics Routing (ACD/IVR)
1 2 days ago by Robert Wakefield-Carl
Original post by Shiva Gupta
How to debug Architect workflow?
 
Genesys Cloud CX Topics Architecture and Design
13 2 days ago by Jackie Maher
Original post by Irina Milstein
Blocking a Number
16 2 days ago by Jackie Maher
Original post by Ly Tran
Genesys Tempo app - "An unexpected error occurred" on both iPhone and Android versions
 
Genesys Cloud CX Topics Unsure/Other
6 2 days ago by Joseph Behymer
Original post by Jeffrey Hoogkamer
Email reply routing
 
Genesys Cloud CX Topics Routing (ACD/IVR)
2 2 days ago by Chris Bohlin
Original post by Heather Higginbotham
Import only e.164 formate numbers from Saleforce
 
Genesys Cloud CX Topics Integrations Telephony
2 3 days ago by Joe keenan
Voice Of QA
 
Genesys Cloud CX Topics Quality Management
1 3 days ago by Robert Wakefield-Carl
Original post by Maurice Ford
Quality Management Permissions
 
Genesys Cloud CX Topics Quality Management
1 3 days ago by Robert Wakefield-Carl
Original post by Quishara Benson
"Pet ID database" Lesson 3. Where is it?
 
Genesys Cloud CX Topics Unsure/Other
2 3 days ago by Sandy Cook
Best options for C-Suite and Exec admins 1 3 days ago by Robert Wakefield-Carl
Original post by Clayton Curtis