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Genesys Cloud Desktop App "Away" status
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1
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an hour ago
by
Breno Canyggia Ferreira Marreco
Original post by
Katia Miezza
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Using variable in function MakeDuration
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1
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an hour ago
by
Breno Canyggia Ferreira Marreco
Original post by
Albert Lee
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Genesys Cloud CX Release Notes - March 25 2024
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18
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2 hours ago
by
dawn weston
Original post by
Antwuan Rencher
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How to play an account balance (stored in a variable) in TTS?
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2
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5 hours ago
by
Aurness Luximon
Original post by
Dinesh Akkera
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Agent Script (Screen Pop) not working on specific Outbound Calls
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7
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9 hours ago
by
Vineet Kakroo
Original post by
Art Tumanik
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Get Conversation Attribute - Data Action
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0
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19 hours ago
by
Dietrich Van Horn
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Chat Bot Launcher
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5
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yesterday
by
Kevin Brown
Original post by
Rechelle McConnell
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Content Search In Different Languages
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0
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yesterday
by
Tommy Oudavanh
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Help on Utilization
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8
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yesterday
by
Rechelle McConnell
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date taken in charge callback
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2
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yesterday
by
Rihab BEN MALEK
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Upcoming Agent UI Changes - New email component
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18
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yesterday
by
Mate Janos Foldi
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Add a percentage Matching Criteria for recording policies
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0
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yesterday
by
Rihab BEN MALEK
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Reference Data Table using Contact List data within a Script
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0
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yesterday
by
Tom Moore
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Email Script - Input variable from Participant Data or Transfer to another emaiil flow
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1
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yesterday
by
Anton Vroon
Original post by
Tom Mullen
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SLA in Agent Performance View
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3
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yesterday
by
Anton Vroon
Original post by
Datta Rajdeep
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Genesys Cloud and AWS Polly TTS Gov Cloud
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0
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yesterday
by
Shane Jenkins
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Logitech Headset 390
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0
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yesterday
by
Rakesh Kumar Jha
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did "Google Chrome - 3rd party cookie blocking" will be impact on web messenger deploy scripts?
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2
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2 days ago
by
Luca Assandro
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Agentless Outbound Callflow
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2
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2 days ago
by
Paul Reininger
Original post by
Rae Jensen
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Agent to Agent Chat APIs
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1
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2 days ago
by
Jim Crespino
Original post by
Matthew Aubin
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Block Call Per User
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2
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2 days ago
by
Steven Alix
Original post by
Tommy Oudavanh
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How to get variables (participant data) from Website -> to Widget -> to Flow -> to Message
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2
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2 days ago
by
Rui Tomás
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Wrap up Not shown in Interactions
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1
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2 days ago
by
Bill Gleeson
Original post by
Waiz Ahmed
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Getting started with WebRTC sample demo on git hub
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0
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2 days ago
by
garima balodi
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Architect data tables user interface updates
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36
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2 days ago
by
Dan Wong
Original post by
Amelie Wisniak
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Question Related to Operating Schedule (Holiday)
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4
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2 days ago
by
Jason Botea
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Email Queue Activity
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1
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2 days ago
by
Anton Vroon
Original post by
Joy Shewmake
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Route emails back to agent
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1
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2 days ago
by
Lawrence Drayton
Original post by
Nick Argeson
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Consult transfer with skill
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4
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2 days ago
by
Anton Vroon
Original post by
Paul Simpson
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Bot Flow in Chinese, Chinese (Hong Kong) and Korean
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3
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2 days ago
by
Patrick Donnellan
Original post by
Serena Spaccesi
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error data action
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3
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2 days ago
by
Jose Albor
Original post by
Rihab BEN MALEK
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zoom integration between agent and customer
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6
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2 days ago
by
Jason Wolfgang
Original post by
garima balodi
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Feedback requested: Potential change to routing status logic
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0
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2 days ago
by
David Farrell
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In some cases our emails cannot be answered right away. Is there a way to put an email "on hold" or schedule follow-up for an email?
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3
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3 days ago
by
Andrea Boisvert
Original post by
Scott Schleisman
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Monitoring a call is still possible between two external parties, even when agent is no longer in call
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0
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3 days ago
by
Rolph Lieverse
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Agent Utilization options other than per each agent or Org?
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6
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3 days ago
by
Panagiota Evans
Original post by
Shane Jenkins
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Poly VVX 250 running OBi software Provisioning
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2
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3 days ago
by
Sean Mattock
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Email Preferred Agent Routing to Deactivated Agent
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21
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3 days ago
by
Dewald Smit
Original post by
Luke Mitchell
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Wrap up codes - Decision
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7
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3 days ago
by
Lawrence Drayton
Original post by
Gabriel Goncalves
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On-Prem Verint Call Recording Export to Genesys Cloud CX
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4
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3 days ago
by
Ramamoorthy Shanmugam
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How Skill Rating Works
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16
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3 days ago
by
Jeff Hoogkamer
Original post by
Subhro Bhattacharjee
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Getting Conversations ID
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2
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3 days ago
by
Gabriel Goncalves
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ACW attributed to queue from transferred Call
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6
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3 days ago
by
Joe Ulrich
Original post by
Tony Gibson
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How I discover what the endpoint(s) used in the Performace > Workspace > Views?
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3
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3 days ago
by
Breno Canyggia Ferreira Marreco
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Queue Performance Routing View
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2
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3 days ago
by
Matt Lawson
Original post by
Shelby Cronk
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Agents were removed from queue by unknown user ID
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0
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4 days ago
by
Marco Silva
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Outbound escalation flow
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5
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4 days ago
by
Matthew Raleigh
Original post by
Mihai Vasiloiu
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Agent Utilization issues
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6
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4 days ago
by
Rechelle McConnell
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Genesys Scripts
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9
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4 days ago
by
Matthew Aubin
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Totall Number of agent logins
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0
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4 days ago
by
John Anaya
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