Genesys Cloud (formerly PureCloud)

1 to 50 of 4576 threads (17.6K total posts)
  Thread Subject Replies Last Post Status
Transfers to Queue with Scheduling Logic
 
PureCloud Topics Routing (ACD/IVR)
4 an hour ago by Steven Strom
Gamification Profiles on Division 1 4 hours ago by Shikha Khattar
Original post by Maria Constantin
Station Groups
 
PureCloud Topics Telephony
4 4 hours ago by Dan Fontaine
Original post by Bob Shappell
BYOC Trunk Configurations 1 5 hours ago by Cedric Guine
Original post by Stephen King
Genesys Cloud WFM Schedule Notification
 
PureCloud Topics Unsure/Other
2 7 hours ago by Rahul Tyagi
Is 'Not Responding' State considered 'Off Queue'?
 
PureCloud Topics Ask Me Anything (AMA)
4 9 hours ago by Vaun McCarthy
Original post by Malcolm Green
disable profile picture upload 5 12 hours ago by Jeff Hoogkamer
Original post by Mayeul mktUknown
Re Quality Evaluations: Can you track agent performance by question (trend over time) in PureCloud - enabling supervisors to identify areas for improvement? 8 19 hours ago by warren beddie
Original post by Peter Dougherty
Canned responses usage
 
PureCloud Topics Reporting/Analytics
3 20 hours ago by warren beddie
Original post by Sandra Kakasova
Outbound number coming up as spam 8 20 hours ago by Kevin Brown
Original post by Richard Dib
Is it possible? Inbound to update Outbound Contact List 3 yesterday by Don Bertier
Original post by Darryn Chang
LiveXchange schedules integration
 
PureCloud Topics Integrations
0 yesterday by Alain LeBrasseur
Firewall & domains
 
Archive PureCloud FW SET PureCloud Other
2 yesterday by Vaun McCarthy
Original post by Daniel Grosso
During an interaction, the call automatically placed on hold for many times !!! 14 yesterday by Dan Skill
Original post by Mostafa Oudderhem
Integration to Doxim CRM 0 yesterday by Martin Bunting
Remote access to Voicemail
 
PureCloud Topics Telephony
8 yesterday by Vaun McCarthy
Original post by Martin Bunting
Edge IP Configurations 0 2 days ago by Stephen King
New enhancement for Evaluations causing issues 4 2 days ago by Amber Krueger
Consultative Transfer Script Question 2 2 days ago by Kevin Keehan
Routing 100,000 telephone numbers to one call route / flow 1 2 days ago by Ivan Ullmann
Original post by Adam Gillingham
Embedded Client question
 
PureCloud Topics Integrations
1 2 days ago by Gareth James
Original post by Kris Lowe
Play an annoncement after Transfert to Voicemail of a queue 1 2 days ago by Gareth James
Original post by Mostafa Oudderhem
Need to have a step by step guide on How to use OAuth for a new Integration
 
PureCloud Topics Reporting/Analytics
2 2 days ago by Paul Simpson
Original post by Girish Vibhute
Search by Custom Profile Fields
 
PureCloud Topics Platform Administration
1 2 days ago by Aurelien Plancque
Call transcription text data- Download
 
PureCloud Topics Reporting/Analytics
1 3 days ago by HIchem Agrebi
Original post by Raghava PVDS
Post Request Body for Multiple queue and MediaType=Voice 1 4 days ago by Vaun McCarthy
Original post by Rajnish Roy
Unable to edit OAuth Client after specifying Divisions on a Role 1 4 days ago by Robert Wakefield-Carl
Original post by Matthew Karlowsky
Genesys Cloud is Work-From-Home ready but there are some items to consider when transitioning
 
PureCloud Topics Remote Work Enablement
7 4 days ago by Stuart Walters
Original post by Rebecca Harper
Share your expertise on Employee Experience (EX)
 
PureCloud Topics Remote Work Enablement
0 5 days ago by Saramar Vallejo
It is possible to see in a report directly all the calls made or received hour by hour for example from Monday for a whole month
 
PureCloud Topics Reporting/Analytics
0 5 days ago by Mark Borter
Email Preview/Oauth 4 5 days ago by Jim Crespino
Original post by Jonathan L
Ability to route calls based on ACD Skill Level for Internal Transferred calls. 3 5 days ago by Chris Bohlin
Original post by Rajnish Roy
can we embed chat widgets into agent script? 2 5 days ago by Jerome Saint-Marc
Original post by Ajay Vadluri
Single SSO provider across multiple ORGs
 
PureCloud Topics Implementation
1 6 days ago by Paul Dittrich
Original post by Paul Ruiz Gilmour
Auto-Attendant 0 6 days ago by Stephen King
RTP session timer
 
PureCloud Topics SIP/VolP Telephony
0 6 days ago by Taku Iizuka
Monday.com integration 1 6 days ago by Martin Bunting
Original post by Mark Elliott
Can we use Regular expression Wild chracter under Architeture function contains 1 6 days ago by Melissa Bailey
Original post by Rajnish Roy
Secure Attachments in Email
 
PureCloud Topics Ask Me Anything (AMA)
0 7 days ago by Tricia Taylor
Has anyone used genysys cloud inside of AWS?
 
PureCloud Topics Telephony
0 7 days ago by Oliver Herbert
Genesys Cloud Weekly Release Notes - 4/7/2021
 
PureCloud Topics Roadmap/New Features
0 7 days ago by Matt Lawson
Logging capability 1 7 days ago by Paul Simpson
Original post by Sreekand Muthukrishnan
Google TTS Integration issues 2 7 days ago by Gerben Duijster
Can we install Genesys Cloud Softphone on remote PC ?
 
PureCloud Topics SIP/VolP Telephony
3 7 days ago by Dmytro Zelenskyy
Original post by Mostafa Oudderhem
How to get Agent and Queue ID
 
PureCloud Topics System Administration
1 7 days ago by Dmytro Zelenskyy
Original post by Goutam Mondal
NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video) 24 7 days ago by Will Bellerby
Original post by Saramar Vallejo
Okta integration
 
PureCloud Topics System Administration
1 7 days ago by Dmytro Zelenskyy
Original post by Mark Pierson
Add people with .csv 1 7 days ago by Dmytro Zelenskyy
Original post by Outi Cornette
why the "person name" remains after the word "Divisions" in the virtual path in this scenario
 
PureCloud Topics Omni-Channel ...
1 7 days ago by Vaun McCarthy
Original post by Dmytro Zelenskyy
Quality Assurance Productivity Report missing
 
PureCloud Topics Reporting/Analytics
3 8 days ago by Chris Bohlin
Original post by Greg Beal