PureConnect

1 to 50 of 7647 threads (29.8K total posts)
Thread Subject Replies Last Post
Call Recording Attributes - Identify Calls Actively Being Recorded 2 an hour ago by Barry Farrington
Average Speed of Answer (ASA) is captured in any Attribute to use it in IVR? 0 17 hours ago by Anagha Chandere
Genesys Support - Issues
 
PureConnect Topics Ask Me Anything (AMA)
58 18 hours ago by Daniel Brewer II
Original post by Egill Palsson
Formatting text from a chatbot and inserting to ICWS chat
 
PureConnect Topics Handlers
9 21 hours ago by Egill Palsson
ICBM Reporter - Save FIlter 0 22 hours ago by Scott Williams
Switchover Alerts
 
PureConnect Topics System Administration
3 23 hours ago by Chris Mayo
Original post by Tina Yocum
Recording isn't getting saved when conference calls are taking in process. 0 yesterday by Sarat Chandra Koppisetti
IVR Aborts vs Disconnects 0 yesterday by Barry Farrington
Ring on callback
 
PureConnect Topics Outbound Telephony
4 yesterday by Paul Simpson
Original post by Peter Porubsky
Getting schedule from interaction Administrator for Social media 0 2 days ago by Mohammed Khaleel
Crashing Constantly
 
PureConnect Topics WEM/Optimizer
1 2 days ago by Tarquin Bell
Original post by Tina Yocum
SIP Softphone Log Files
 
PureConnect Topics Implementation SIP/VolP
1 2 days ago by Steve Lam
Microsoft Power BI - Does It Work with PureConnect Prem / Cloud? 6 2 days ago by Trent Vance
Original post by Barry Farrington
Callback
 
PureConnect Topics Implementation
3 3 days ago by Paul Simpson
Original post by Sajed Salah
Very basic Play Audio handler just doesn't seem to work?
 
PureConnect Topics Handlers
5 5 days ago by Paul Simpson
Original post by Josh Bell
IC Freezing and Status will not load
 
PureConnect Topics Unsure/Other
1 5 days ago by ryan hedlund
Original post by Tina Yocum
ICWS install
 
PureConnect Topics Unsure/Other
2 6 days ago by Sean McGrath
SIP Soft Phone - Provision Ports 6 6 days ago by Mohamed Krima
Logged Event Message (Error)
 
PureConnect Topics Platform Administration
0 6 days ago by Davide Graziani
Play audio file for backend webservice
 
PureConnect Topics Handlers
4 6 days ago by Harish Atrya
Access Control Group Detail Available in Reporting Tables? 3 6 days ago by Dieter Wijnen
Original post by Barry Farrington
ipTTY / Accessibile Solutions
 
PureConnect Topics Telephony
1 7 days ago by Dieter Wijnen
Original post by Cody Dzik
sip soft phone
 
PureConnect Topics Telephony
11 7 days ago by Dieter Wijnen
Original post by Horst Eppich
Interaction Recorder - Events Indicators
 
PureConnect Topics System Administration
4 7 days ago by Rafael Guillen
Create Callback step failing to create callbacks
 
PureConnect Topics Handlers Routing (ACD/IVR)
18 7 days ago by Vineet Kakroo
Scoring questions
 
PureConnect Topics Quality Management
1 7 days ago by Richard Lyndon
Original post by Sajed Salah
Upgrading Tomcat in an existing Nuance Speech Suite installation
 
PureConnect Topics Integrations
3 7 days ago by Brandon Weaver
Fax and Email
 
PureConnect Topics Routing (ACD/IVR)
1 8 days ago by Paul Simpson
Original post by Sajed Salah
Scheduling Unit Drop down duplication 1 8 days ago by Raymond Hicks
Original post by Kenn Lambing
Marquee Customization
 
PureConnect Topics Reporting/Analytics
3 10 days ago by Mohammed Bazzi
Original post by Franz Jerome De Guzman
Route chat based on subject selection from dropdown list
 
PureConnect Topics Routing (ACD/IVR)
5 10 days ago by Hussein Alshamiri
ICBM User Status Change 1 12 days ago by Paul Simpson
Original post by Brett Ciancanelli
Path for CaaS RDM DB - Read only .rdd file
 
PureConnect Topics Implementation Outbound
1 13 days ago by Harikrishna Venna
Multiple filters when querying a ConfigurationList (IceLib) 0 13 days ago by James Dunn
IVR Abandons Definition 6 13 days ago by Trent Vance
Original post by Barry Farrington
Changing Mail Provider to Exchange Online (Microsoft 365) using OAuth 0 14 days ago by Jeff Hoogkamer
Pureconnect cloud - limited to running reports using TSRA supervisor?
 
PureConnect Topics Reporting/Analytics
0 14 days ago by Richard Chia
IceLib - User License Add(s) and Removal(s) 3 14 days ago by James Dunn
Original post by Raleigh Beringer
Survey Scoring Details report not showing the Mobile number
 
PureConnect Topics Reporting/Analytics
2 16 days ago by Mohammed Khaleel
Blocking incoming calls
 
PureConnect Topics Routing (ACD/IVR) Telephony
4 16 days ago by Renjith Rajan
How do you add custom outbound SIP Headers
 
PureConnect Topics SIP/VolP
2 16 days ago by Matthew Williams
How to use the DataManager Query to get Contact List Sources entries?
 
PureConnect Topics Handlers
1 19 days ago by Tyler Style
Workgroups call flow in Interaction Attendant
 
PureConnect Topics SIP/VolP Telephony
3 19 days ago by Paul Simpson
Original post by Renjith Rajan
Remote SSP users and e911 1 19 days ago by ryan hedlund
Original post by Nathan Timberlake
FTP use, server Parameters and _migrated 0 20 days ago by Christopher Becker
PureConnect and Genesys Cloud Integration for WebRTC duplicate extensions 0 20 days ago by Shane Jenkins
ININFormatServiceLevelThreshold function in Crystal Report
 
PureConnect Topics Reporting/Analytics
0 20 days ago by Yan Pelletier
Interaction Connect - Dialpad unavailable on Consult Transfer
 
PureConnect Topics Omni-Channel ...
12 21 days ago by Scott Thomas
Original post by Mark Oleksik
Unrecognized DTMF
 
PureConnect Topics SIP/VolP Telephony
5 21 days ago by Drew Drew Bisson
Original post by Wayne Rhodeback
Generic Object Recovery.
 
PureConnect Topics Unsure/Other
1 22 days ago by Andreas Tikart
Original post by Dieter Wijnen