PureConnect

1 to 50 of 7492 threads (29.1K total posts)
Thread Subject Replies Last Post
Database Migration
2 6 hours ago by Sanjaya Purnomo
Interaction Connect Slow Wrap-up 7 12 hours ago by Paul Simpson
Original post by Stavros Kalpaki
How to get a list of logged in and ACTIVATED users for an ACD workgroup?
13 yesterday by Sergio Fernández
Original post by A Contributor
how to read attribute "Eic_IpInfo" from call logs.
1 yesterday by Cenk Gunduz
Original post by Eyad Mohaisen
Using Auto Dialer to complete queue callback function
9 2 days ago by Frederic Langlois
Original post by Frank Tobar
What best practice to be followed when agents have a list of customers to be dialed in a particular sort criteria and dialer is using a single Calling list.
1 2 days ago by Paul Simpson
Original post by Rashid Yusuf
Upgrade 2016 env from 2018 R2 to Latest version (2020 r3) 27 4 days ago by Paul Simpson
Original post by Christopher Becker
IWP and Silverlight 2 5 days ago by Shane Jenkins
911 Not
2 6 days ago by Christian Belli
IceLib and Interaction Connect
2 6 days ago by Sean McGrath
Encrpyted SIP-Lines in mixed environment 0 6 days ago by Sven Dillenseger
Custom Dashboard
2 7 days ago by Brad Burton
Original post by Mohammed Khaleel
Marquee Vs Reports 1 7 days ago by Craig Petermann
Original post by Scott Williams
Report on station(s) a user logged into over a date range?.
4 8 days ago by Nathan Timberlake
Where can I download previous versions of the IceLib SDK
1 8 days ago by Sean Walls
Original post by Theolan Govender
Answer Machine Detection Testing
3 8 days ago by Cenk Gunduz
Original post by David James
SIP REFER / Call Putback 0 9 days ago by Petit Kristan
Unable to acquire license w ICBM when Int. Desktop launched first 4 9 days ago by Shane Jenkins
Microsoft security patches
2 9 days ago by AARON LAEL
Original post by Horst Eppich
Interaction Connect transition - Best Practices, Pain Points, Lessons Learned? 18 12 days ago by Scott Thomas
Original post by Michael Bishop
Office Telephony on PureConnect
6 13 days ago by Subhash Srivastava
How are others handling Chat to Voice Interactions?
1 14 days ago by Paul Simpson
Original post by Phillip Collins
Looking for a Callback custom handler entry point
0 14 days ago by Craig Andree
PureConnect Version Upgrade 12 14 days ago by Nelson Torres
Service Level Statistics using ICWS API 0 15 days ago by Muhammed Sajid
Rules
0 15 days ago by Sajed Salah
"Saved Copy" in "Send E-Mail" Tool Step
3 16 days ago by Andrew Wooster
Handler for ACD Queue hold music
3 16 days ago by Andrew Wooster
Original post by Chudi Igboemeka
UDL Dialer Oracle
5 16 days ago by Naveen Sunkara
PureConnect Developer job opening
0 18 days ago by Sean Magnusen
Skills reporting
3 19 days ago by Cenk Gunduz
Original post by Tim Cannon
How To Play Mailing Address in Attendant
4 20 days ago by Anagha Chandere
How to access custom attritubtes for use within a Secure IVR handler
2 20 days ago by Steve Hairston
Email Customization Points
1 20 days ago by Mohammed Khaleel
Original post by Tom Mullen
Agent Reply Filtering in Social Media
0 20 days ago by Mohammed Khaleel
Queue Service Level Report
0 21 days ago by Sajed Salah
Surveys
9 22 days ago by Harish Atrya
Original post by Shurla McManus
RTP and SRTP
3 22 days ago by Sajed Salah
ICWS request to reset dialer campaigns
0 22 days ago by Pontus Bjorling
Reprioritize waiting interaction every x-seconds 2 22 days ago by Halesha Nagarajappa
Original post by Pavel Broska
Callback
7 26 days ago by Trent Vance
Original post by Sajed Salah
TimeOff when changing Scheduling Units
0 27 days ago by Kenn Lambing
PureConnect ICWS SameSite Cookies Breaks Single Sign-On
3 27 days ago by Daniel Boggs
IceLib - User License Add(s) and Removal(s) 2 27 days ago by Hans-Gerd Sandhagen
Original post by Raleigh Beringer
Remote Station line selection
2 28 days ago by Tony Curoso
PCSF user Logout
1 28 days ago by Amadou Ba
Interaction SIP SoftPhone License 6 29 days ago by Pete Schroeder
Original post by Karl Reed
Web Tools Server
0 one month ago by Sajed Salah
Email Interactions in Queue Missing 1 one month ago by Mohammed Bazzi
Original post by Manash Kumar
SIP SoftPhone
1 one month ago by Mohammed Bazzi
Original post by Sajed Salah