Genesys Cloud - Main

1 to 50 of 9824 threads (41.1K total posts)
  Thread Subject Replies Last Post Status
Creates flowcharts of Genesys cloud or PureConnect interaction flow 205 an hour ago by Paul Simpson
Original post by Takamune ISHIGE
Anyone else having issues responding to tickets on the Support site?
 
Genesys Cloud Topics Unsure/Other
0 an hour ago by Paul Simpson
ASA Calculation - what API can we use to export tAnsweredSum value?
 
Archive PureCloud Performance Metrics Genesys Cloud Topics Reporting/Analytics User Created   ASA
2 an hour ago by Elizabeth Guthrie
Genesys Speech Recognition - Auto Attendant
 
Genesys Cloud Topics Architecture and Design
0 2 hours ago by Ramamoorthy Shanmugam
AppFoundry Customer Insights 7 3 hours ago by Velmani Natarajan
Original post by Benny Martinez
Station Groups
 
Genesys Cloud Topics Telephony
6 3 hours ago by Stu Pattison
Original post by Bob Shappell
WhatsApp surveys
 
Genesys Cloud Topics Conversational AI ...
6 3 hours ago by Marco Villaseñor
Original post by Mariano Krnjan
Digital Bot Sessions Self Served Confusion 0 5 hours ago by Nicole VanWie
Alering only for target skill audience
 
Genesys Cloud Topics Routing (ACD/IVR)
1 5 hours ago by Paul Simpson
Original post by Ruud Waermoes
Target multiple skillset during routing
 
Genesys Cloud Topics Routing (ACD/IVR)
1 5 hours ago by Paul Simpson
Original post by Albert Lee
Custom Roles viewing Directory / Group on the Admin page
 
Genesys Cloud Topics Platform Administration
5 5 hours ago by Reuben Goodwin
Post Call Surveys 30 5 hours ago by Robert Wakefield-Carl
Original post by Nicole Dehn
Interactions View - Show ANI Number instead of Agent's name
 
Archive PureCloud Agent Interactions ANI Genesys Cloud Topics Reporting/Analytics
2 6 hours ago by Roberta Wermer
Original post by Janine Pumarada
Nominate a winning rockstar & you'll win too!
 
Genesys Cloud Topics Unsure/Other
0 7 hours ago by Nicole Milliken
Digital Bot - SMS - Pre Registration 4 8 hours ago by Kellyn DuBois
Invoke URL when dialing contact in preview campaign
 
Genesys Cloud Topics Architecture and Design
8 8 hours ago by Charis Sideridis
Difference between Alert - No answer and Not Responding
 
Genesys Cloud Topics Reporting/Analytics
7 9 hours ago by Judith Jimenez
Original post by Christine Serapiglia
Admin/Contact Center/ACD Skills and Languages admin page getting a technology update 2 10 hours ago by Zoltan Juricskay
Stuck Interactions 16 10 hours ago by George Ganahl
Original post by Siddhartha Chopdar
Service level vs. agents with open interaction. 0 11 hours ago by Michal Wojcik
How to get multiple outputs from single API and put it as an input to another API? 0 13 hours ago by Khurshid Ali
Decisions - Custom Expression
 
Genesys Cloud Topics Architecture and Design
6 14 hours ago by Lewis Staffa
Question Related to Operating Schedule (Holiday)
 
Genesys Cloud Topics System Administration
5 14 hours ago by Hasan Eissa
Original post by Jason Botea
Genesys Cloud Integration with Mulesoft (Web Service data intergration)
 
Genesys Cloud Topics Integrations
2 15 hours ago by Adesh Jadhav
Callback Handle Times 19 18 hours ago by Stephen Abercrombie
Original post by Sabyasachi Pradhan
How to create OPENAPI Specification 3.x compliant API Specs with Genesys as API Provider
 
Genesys Cloud Topics Unsure/Other
0 20 hours ago by Sagar Tawde
PDF links unable to be opened from Agent Assist 0 20 hours ago by Tony Gibson
One-Way Audio
 
Genesys Cloud Topics Telephony
2 21 hours ago by John Korn
Original post by Gavin Hoffman
Nested Consult Calls - Consult while on a Consult Question 1 22 hours ago by Robert Wakefield-Carl
Original post by Sijia Wu
Call Gets Put on Hold when IM message comes in on WebEx
 
Genesys Cloud Topics Integrations Telephony
1 22 hours ago by Robert Wakefield-Carl
Original post by Tho Vo
Search String in Debug Log on a Call for Reporting 1 22 hours ago by Robert Wakefield-Carl
Original post by Jennifer DiCesare
Additional Filter Needs
 
Genesys Cloud Topics Reporting/Analytics
1 22 hours ago by Robert Wakefield-Carl
Original post by Amanda Ballard
Web Survey via WhatsApp 1 22 hours ago by Robert Wakefield-Carl
Original post by Andy Jackson
Wrap up Performance and Setting the Wrap up via API/Data Action 1 22 hours ago by Robert Wakefield-Carl
Original post by Dewald Smit
Percentage Screen Recordings 1 22 hours ago by Robert Wakefield-Carl
Original post by Anton Vroon
Last in, First out Queue with Salesforce Integration 1 22 hours ago by Robert Wakefield-Carl
Original post by Talha Salman
Messaging: Wait for Input - then transfer to ACD
 
Genesys Cloud Topics Digital Channels
1 22 hours ago by Robert Wakefield-Carl
Original post by Thomas Schepers
Internal transfers
 
Genesys Cloud Topics Architecture and Design
2 23 hours ago by Aparna Peri
Architect data tables user interface updates
 
Genesys Cloud Topics Architecture and Design
42 yesterday by Vaun McCarthy
Original post by Amelie Wisniak
API
 
Genesys Cloud Topics Architecture and Design
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Juan Ayala
Agents being forced off queue
 
Genesys Cloud Topics Telephony Unsure/Other
10 yesterday by Michael Hutchinson
Original post by Andrew Lewis
Callbacks Included in Service Level Reporting?
 
Genesys Cloud Topics Reporting/Analytics
1 yesterday by Gina Palmer
Original post by Scott Blanchard
Transfers roadmap including new transfer APIs
 
Genesys Cloud Topics Roadmap/New Features
12 yesterday by David Farrell
MU to Staffing Group Time Off Allotment Issue
 
Genesys Cloud Topics Reporting/Analytics
3 yesterday by Brandi Tifft
Impossible to hang up a call
 
Genesys Cloud CX Technical Account Managers Telephony UI Genesys Cloud Topics Omni-Channel ... Telephony User Created   hang
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Catherine DUPIRE
Sending surveys on calls without recording 9 yesterday by Stefan Döring
Original post by Jonas Kristensen
Genesys Cloud CX Release Notes - April 15 2024
 
Genesys Cloud Topics Roadmap/New Features
0 yesterday by Antwuan Rencher
Noise cancelling headsets - which would you suggest?
 
Genesys Cloud Topics SIP/VolP Telephony
5 yesterday by Christoph Domaschke
Original post by Radosław Ptasznik
Web Messaging - Supported Content Profile Temporarily Disabled
 
Genesys Cloud Topics Digital Channels
0 yesterday by Angelo Cicchitto
Agent UI - New Email view feedback/issue 0 yesterday by Robert Niblock