PureConnect

1 to 50 of 7188 threads (28K total posts)
Thread Subject Replies Last Post
REST Request Tool
3 2 hours ago by Eliezer Stekel
Original post by Jason Carden
Better Processes for Handling Voicemails w/Discarded Short Audio 3 2 hours ago by AARON LAEL
Original post by Barry Farrington
Moving SQL Database to new server
4 yesterday by Evan Mann
issues updating department in IC desktop
1 3 days ago by Thomas Maher
Point reports to different Database
9 3 days ago by Trent Vance
Original post by Scott Williams
Importing ATQ file
0 3 days ago by Yan Pelletier
SIP Softpone records
2 4 days ago by Vathsan Sarma
Interaction Screen Capture Recorder Client
1 4 days ago by Vathsan Sarma
Original post by Chris Metoyer-Williams
play .sasf recording 8 4 days ago by Brad Burton
Original post by David Maged
Removing calls from the Dialer
3 5 days ago by Mark Tatera
Original post by Matthew Livingston
Marqueenot loading stats
0 5 days ago by Omar Khallouf
CHAT - Automated message while agent is not typing
1 5 days ago by Egill Palsson
Original post by Pavol Procka
Opening URL with ANI on demand (Custom Button) 20 5 days ago by Egill Palsson
Original post by Marco Wollschlager
Interaction Administrator export to CSV file explanation 11 5 days ago by Vathsan Sarma
Where is the default Voicemail Recipient address ?
4 6 days ago by Paul Simpson
Original post by William Wyszomirski
What happen when Agent Disconnect ACD call without pickup 2 6 days ago by Brad Goff
Original post by Mohammad Abd-Alrahman
Outbound Caller ID with Polycom 501
9 6 days ago by Tina Yocum
Whisper Tone Change
6 6 days ago by Scott Williams
Original post by Mohammad Khaleel
2-way SMS
0 6 days ago by Tarquin Bell
Load Balancer with Interaction Connect
3 7 days ago by William Martín Chávez González
Original post by Tanmay Khandelwal
where Chatid and participant id on database 0 7 days ago by Abdelrahman Mohamed
disable voicemail during business hours
3 10 days ago by Paul Simpson
Original post by Thomas Maher
Desktop Client Monitored Line Appearances
0 11 days ago by Vito Denaro
Generic Object Priority 2 11 days ago by Vineet Kakroo
Original post by Chris Tancred
Custom client add ins
7 11 days ago by Sean McGrath
Outlook 365 integration with PureConnect CaaS 1 11 days ago by Simon Oakes
Original post by Prateek Sethi
NENA Compliance
0 13 days ago by Tina Yocum
In-Queue Hold Music - Looking for Recommendations 2 13 days ago by Tina Yocum
Original post by Barry Farrington
Capture caller DTMF while blocking dtmf to agent 5 13 days ago by Mark Tatera
Original post by Nate Bennett
User Productivity vs Queue Summary Report
3 13 days ago by Trent Vance
Original post by Matthew Williams
What is the CIC app "AttendantImport.ext" and/or where might I find the docs for it? 3 14 days ago by Ryan Hedlund
Original post by Tyler Style
Callbacks getting jumped in queue by calls
9 17 days ago by Eliezer Stekel
Original post by Craig Andree
Auto Answer for Digital channel
1 17 days ago by Mark Tatera
Original post by Noufal Ibrahim
Future of PureConnect?
15 17 days ago by Matt Lawson
Original post by Jeff Hoogkamer
SNMPv3 Configuration 2 18 days ago by Kurt Rodowa
Maintain or Reapply Agent Categorization For Queued Interactions After Switchover
2 18 days ago by David Motta
Softphone Issue
1 18 days ago by Stephen Edwards
Original post by Neha Khanna
Can't load the item!
14 18 days ago by Neha Khanna
Original post by A Contributor
Missed ACD Interaction details
2 19 days ago by Trent Vance
Original post by Michael Hoang
QM AUTOMATED SCORING
0 19 days ago by Gopalakrishnan Mahadevan
How do you document your Handler setups?
4 19 days ago by Paul Simpson
Original post by Egill Palsson
Power Dialer with blended queue (inbound and dialer) with Optimizer
7 19 days ago by Chip Funk
Original post by Kenn Lambing
Marquee Custom fields from DB 3 20 days ago by Evan Doherty
Log tracking changes made - User not identified
5 20 days ago by Carl Van Der Merwe
Determining IVR "Hang-Ups" in Attendant for Containment Metrics
7 20 days ago by Barry Farrington
How to change status while on hold
4 21 days ago by Mark Tatera
Original post by Diana Boraschi
Shared Station Appearances - How to find where they are assigned?
2 24 days ago by Scott Dahl
Installing multiple versions of the same tools 5 24 days ago by Mark Tatera
Original post by Yan Pelletier
ICBM Call Logs
11 24 days ago by Trent Vance
Original post by Tina Yocum
Communicating between servers using handlers in a PCI CaaS environment
7 25 days ago by Tyler Style